Xstore thème Problems with WordPress……

This topic has 6 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Smbuxhm
    Smbuxhm
    Participant
    February 21, 2024 at 22:58

    Hello. I bought the xstore theme in a really awesome easy to use. however ☝️Some optimization tools don’t work. Also, the patch does not work. Gpt AI service not working How can I get help. Is there a live chat ??

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    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 22, 2024 at 07:57

    Hello, @Smbuxhm,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    2/ We kindly request that you view the instructional video at the following link: https://youtu.be/kf5fUK8Wh_4?si=BCR_NFZBPqhvu_Ft -Please ensure that you carefully follow the steps presented therein.

    We trust that this resource will be of assistance to you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Smbuxhm
    Smbuxhm
    Participant
    February 22, 2024 at 08:44

    Hello. Thank you for your reply
    Yes, I tried deactivating extensions. But nothing has changed.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 22, 2024 at 10:08

    Hello, @Smbuxhm,

    We are grateful for your cooperation in providing us with the wp-admin access to your site. There is some issue with your theme options, There is an error – 500 (Internal Server Error).

    You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    For your convenience, we have provided a visual guide in the attached image file to assist you with this process.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm regards,
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Smbuxhm
    Smbuxhm
    Participant
    February 22, 2024 at 10:52

    However. You have to identify the problem so that your hosting provider can figure out what is wrong

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 22, 2024 at 11:50

    Hello, @Smbuxhm,

    First, Please ask the hosting provider what they recommend to do to fix the problem. Also please try to contact the support of WordPress.

    Read some online sources, for example – https://www.infomaniak.com/en/support/faq/106/resolve-a-500-internal-server-error

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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