Hello, @Jolly Hunjan,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation. Additionally, please proceed with the translation of the XStore theme language file, the XStore Core plugin language file, and the WooCommerce plugin language file as outlined. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Mitul,

We are pleased to confirm that your requirement can be achieved through the application of custom CSS code.

Kindly utilize the following CSS snippet, ensuring that you replace ‘your-specific-page-class’ with the class that corresponds to the page you wish to target:

.term-chocolates-sweets ul.product-categories li.cat-item.cat-item-15 {
    display: none !important;
}

Once you have made the necessary adjustments, please proceed to save your settings. We trust that this solution will effectively address your issue.

For your convenience, we have included a visual reference as an attachment to assist you in this process. https://imgur.com/IDEo8Gk and https://imgur.com/3fnVjHm

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Markius Flavious,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @GTP,

We appreciate your feedback regarding the mobile menu on our platform. We apologize for any inconvenience caused by the current limitation in theme options and functionality.

At present, our system is configured to display only two tabs in the mobile menu: “Menu” and provide only one additional tab that you can set as “Categories.” Unfortunately, there isn’t an option to add an extra panel for “Brands” on the mobile menu.

We understand the importance of having flexibility in menu customization, and we value your suggestion for additional tabs like “Brands.” While we currently do not have this specific feature available.

Alternatively, You may post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it garners sufficient votes from other customers, our development team will consider incorporating it into one of the upcoming updates

Kind Regards,
8theme team

Hello, @sophie,

Thank you for reaching out to us regarding the issue with the media carousel arrows. We understand the importance of this feature for your website, and we’re here to help you resolve it.

Please follow the steps below:

Step 1: Theme Settings Adjustment

Go to XStore >> Theme Settings >> Speed Optimization.
Turn OFF the “Disable Theme Swiper Js Library” option.
Save the changes.
After making this adjustment, clear your browser cache and check the site again. For a visual guide, you can refer to the screenshot here:https://imgur.com/a/4DHH7QU

Step 2: Provide WP Admin Credentials
If the issue persists, we would like to investigate further to provide a more targeted solution. To do so, we need access to your WordPress admin. Kindly provide the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:
For a visual guide, you can refer to the screenshot here: https://imgur.com/a/7aGJWmP

We want to assure you that the information you provide will be handled with the utmost confidentiality. As a precaution, we recommend taking a complete backup of your site before proceeding.

Once we receive this information, our team will promptly assess the situation and work towards resolving the media carousel arrows issue on your site.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for reaching out with your inquiry regarding the possibility of embedding videos within text on X-Store. We understand the importance of incorporating multimedia seamlessly into your website.

To achieve this functionality, we recommend leveraging the power of Elementor, a versatile page builder that can enhance your website’s design and functionality. With Elementor, you can easily integrate videos within text elements to create an engaging and visually appealing user experience.

For detailed instructions on how to implement this feature using Elementor, please refer to the “Create Masks for Elements” documentation available :https://elementor.com/help/mask-option/

If you encounter any challenges or have specific questions during the implementation process, we encourage you to reach out to the Elementor plugin support team.

We hope this information proves helpful in achieving the desired functionality on your PCA website.

Kind Regards,
8theme team

Hello, @Natali,

Thank you for contacting us and for using XStore.

1/ WooCommerce does not provide a built-in setting or option to display a custom message on the My Account page after successful registration. To achieve this, some level of code customization or modification is typically required.

2/ On our test site it is working/showing correctly, the issue is only with your site.
Also my-account page comes from woocommerce plugin, Please Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem, and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

3/ We would like to inform you that the character registration password requirement is a standard feature provided by WooCommerce. Should you desire to disable this requirement, kindly proceed as follows:

1. Access your WordPress Dashboard.
2. Navigate to WooCommerce > Settings.
3. Click on the ‘Accounts & Privacy’ tab.
4. Under ‘Account creation’, locate the option ‘When creating an account, send the new user a link to set their password’.
5. Ensure this option is checked.
6. Click ‘Save changes’ to apply the new settings.

For your convenience, we have attached an image to guide you through this process. https://imgur.com/eqapT8b

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for reaching out with your queries regarding the visual aspects of your website. We understand your concerns, and we’re here to assist you. Let’s address each point you’ve raised:

1. Font and Color Changes:
a) Certainly! We’ve created a video tutorial to guide you through the process of changing the font. You can find it: https://www.veed.io/view/b4ed49bd-6b9b-407d-b4df-312bbb5635d3?sharingWidget=true&panel=share -This visual guide should make the process seamless for you.

b) Regarding the upper tabs section’s color, we’ve examined the screenshot you provided. The space behind the words “electronics – fashion – furniture – groceries” is controlled by specific CSS rules. To modify these colors, please follow the instructions outlined in the video tutorial we’ve prepared for you.

2. We are writing to inform you that we have replaced the Lottie animated icons with static images for the import. You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/

3. Logo Color Adjustment:
In response to your request to display the actual logo colors when hovered over, we want to clarify that the color change is achieved through filters on the image in the provided CSS, not by changing a specific color. Unfortunately, the theme settings do not offer an option to directly alter the logo color or its hover effect.
However, if you’re looking to replicate the real colors of your logo on hover, you may need to customize the CSS further. Please be aware that this might require some coding expertise.

We hope the video tutorial helps in addressing your concerns. Should you have any further questions or need additional assistance, feel free to reach out.

Kind Regards,
8theme team

Hello, @GTP,

To achieve the specific scrolling effect you’re looking for, where certain rows of text/images dynamically appear and disappear as the user scrolls through the page, you can leverage the “Sticky Scrolling Effect” using Elementor, the powerful page builder.

This feature allows you to create engaging and interactive content that becomes visible when scrolling near a designated section of the page.

For detailed instructions and guidance on implementing the Sticky Scrolling Effect in Elementor, I recommend referring to the official Elementor documentation. It provides step-by-step instructions, examples, and best practices to help you seamlessly integrate this dynamic animation into your webpage.

Here is the link to the Elementor documentation on the “Sticky Scrolling Effect Using :https://elementor.com/blog/sticky-scrolling-effect/

Kind Regards,
8theme team

Hello, @oh.hey.sha,

Thank you for contacting us and for using XStore.

Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem, The issue is with our theme or not, and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @pip,

Thank you for using our theme and for contacting us.

The issues with the header background color, logo alignment, and the sticky function in the main menu were related to a third-party plugin, namely “XStore Advanced Sticky Header,” which was conflicting with the default settings provided by XStore.

To resolve these concerns, we recommend deactivating the “XStore Advanced Sticky Header” plugin, as the XStore theme inherently includes default settings for the Sticky Header functionality. Upon deactivating the plugin, you should observe that all desired changes in the header, including background color and logo alignment, are functioning correctly.

You have made customizations using the “Multiple Header” feature, you can easily edit the header for the Front page by following these steps:

a)Navigate to Theme Options.
b)Select “Header Builder.”
c)Choose “Multiple Headers.”
d)Locate and edit the custom header associated with the Front page.

Visual reference:
https://imgur.com/a/uoibfED
https://imgur.com/a/nbhUpyZ
https://imgur.com/a/If4YYWk

By following these instructions and deactivating the mentioned third-party plugin, you should be able to enjoy a seamless and well-functioning header on your website.

Kind Regards,
8theme team

Hello, @Khullcsewerq,

Should you desire to personalize a particular block located subsequent to the product on the shop page, we kindly ask that you proceed as follows:

1. Access the Widgets section by navigating to it in your dashboard.
2. Select the ‘After the product’ option to view the list of blocks.
3. Identify and note the name of the block you wish to customize.

https://ibb.co/SmKgLDB

Subsequently, please:

4. Go to the ‘Static blocks’ section.
5. Utilize Elementor to edit the chosen block according to your preferences.
6. Ensure to save your settings upon completion.

For your convenience, we have included an image to serve as a visual aid for these instructions. https://ibb.co/g7qKj49

We hope these steps effectively address your needs. Should you require further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @AdamM,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Rodlens Hora,

Thank you for using our theme and for contacting us.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @proyectoswebit,

Thank you for your response.

1) To address the issue you mentioned—where the hamburger icon appears black instead of white, and scrolling does not reveal the hamburger menu or the search engine magnifying glass—follow these steps:

a)Navigate to XStore >> Theme Settings >> Header Builder >> Multiple Header.
b)Edit the specific Header that you are using.
c)Access the Sticky Header section and select the “Main Header Set Mobile Version.”
d)In the Style section, locate the background color setting and modify it according to your preference.

For a visual reference, click on the image link provided here:https://imgur.com/a/mOY7qXo

Once you’ve adjusted the background color of the main header on mobile devices, you should see the hamburger icon and the search icon displayed properly when scrolling.

This modification will ensure that the color of the mobile menu’s hamburger icon and search icon align with your desired appearance. If you encounter any further issues or have additional questions, feel free to reach out for further assistance.

2)Thank you for bringing the concern about the header separation line on mobile to our attention.

We are pleased to inform you that we have addressed this issue by making adjustments in the main header settings. Specifically, we have configured the mobile settings to include the main header border and have fine-tuned the padding to ensure the header separation line is now visible on mobile devices.

You should now observe the separation line as intended on your mobile view.

For a visual reference, click on the image link provided here:
https://imgur.com/a/hepoz3R
https://imgur.com/a/2zbYz1w

Kind Regards,
8theme team