Hello @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

We recommend that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please try updating the theme and core plugin and then recheck the patches. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope this will resolve your issue. If not, please provide your site’s WP Admin URL and credentials in the private content area of this topic so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Thank you for using our theme and for contacting us.

Yes, that’s correct. If you use Loco Translate as per the instructions, https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ -it will allow you to translate the text strings within your theme or plugin. This means you can customize the language used in the user interface elements of your WordPress theme or plugin.

Loco Translate primarily works with the translation of strings that are part of the theme or plugin code. It won’t affect the content you create within your posts or pages.

So, in summary, Loco Translate is mainly for translating the theme or plugin’s user interface elements and not the dynamic content you create within your site.

We hope this helps.

Best regards,
The 8Theme Team

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @diatomee,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly ask that you verify values for the (memory limit) and ‘max_execution_time’ (PHP time limit) and ‘upload_max_filesize’ (Max upload size) within your WooCommerce environment under WooCommerce > Status. For your convenience, here is a screenshot for reference: https://prnt.sc/uM-ot0pQgz6E

It means the values were not updated correctly or something on the server side changed them to low values. We would recommend you contact your hosting provider and ask them to fix.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the php version 8.0 on your site and increase max execution time minimum 3000. Check the image for specific requirements here: https://imgur.com/wKn5z6x

3/ Please read our theme documentation about theme installation: https://www.8theme.com/documentation/docs/theme-installation/

We hope this helps.

Best regards,
The 8Theme Team

Hello, @Diego,

Thank you so much for purchasing our theme and contacting our support center.

Regarding the mega menu dropdown issue you’ve encountered, we recommend implementing the following CSS code for resolution. Kindly copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and review your site.

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We are pleased to inform you that the following solution should effectively address your concern.

Kind Regards,
8theme team.

Hello, @Suit4u.co,

Thank you for bringing the newsletter popup issue to our attention. Following up on your previous concern regarding the mega menu, we’ve identified that similar discrepancies can sometimes arise due to caching-related issues.

Upon reviewing your provided information, it seems that the newsletter popup image is not displaying correctly. We appreciate your patience in troubleshooting this matter. Based on our experience, such problems can be attributed to CDN and third-party cache plugins.

To address the issue with the newsletter popup, we recommend taking the following steps:

a)Disable Third-Party Cache Plugins:
If you have third-party cache plugins installed, temporarily disable them. This can be done through your WordPress dashboard or plugin settings.

b)Disable CDN:
If you are using a Content Delivery Network (CDN), please disable it temporarily. Access your CDN provider’s dashboard and turn off caching to ensure that the site serves content directly from your server without any CDN interference.

c)Check Server Cache:
If your hosting provider has server-level caching, disable it temporarily. This is usually done through your hosting provider’s control panel, or you can reach out to their support team for assistance.

By performing these steps, we aim to eliminate any caching-related hindrances that might be affecting the display of the newsletter popup. After making these adjustments, please check the site to see if the image displays correctly.

If the issue persists or if you have any further questions, feel free to let us know. We’re here to assist you.

Kind Regards,
8theme team

Hello, @Weblike PRO,

We’re thrilled to hear that it’s working for you! Regarding your question on using image thumbnails as variation swatches, we’ve created a comprehensive video tutorial to provide you with a visual guide. You can access the tutorial through the link below:

https://www.veed.io/view/18281c4f-b6a1-4021-8287-5bc29b497be1?sharingWidget=true&panel=share

Feel free to watch the video at your convenience, and if you have any further queries or need additional assistance, don’t hesitate to reach out. We’re here to help!

Kind Regards,
8theme team

Hello, @Suit4u.co,

We hope this message finds you well. Thank you for reaching out to us about the mega menu display issue you’re experiencing.

1) Upon reviewing your concern and the provided screenshot, it appears that the mega menu is displaying at the bottom of another menu, despite your efforts to resolve it. Based on our experience, such discrepancies can often be related to caching.

To troubleshoot this issue, we recommend checking for caching interference on your site. If changes made in the Customizer are not being reflected on the page, it could indicate a caching problem. Here are the steps to temporarily disable CDN and server cache to investigate further:

a) Disable CDN:
If you are using a Content Delivery Network (CDN), temporarily disable it. You can usually do this from your CDN provider’s dashboard. This will ensure that the site serves content directly from your server without any CDN caching.

b) Disable Server Cache:
If your hosting provider has server-level caching, disable it temporarily. This is typically done through your hosting provider’s control panel or by reaching out to their support team.

For visual reference:
https://imgur.com/a/19BwvxZ
https://imgur.com/a/m3UE2Ti

After disabling both CDN and server cache, revisit your site and check if the mega menu displays correctly. If the issue is resolved, you can then re-enable caching one at a time to identify which one is causing the problem.

Kind Regards,
8theme team

Hello, @The1&Only,

Thank you for reaching out to us about the challenges you’re facing with removing or changing the breadcrumbs on your product pages. We appreciate your inquiry and are here to help.

1) To address this matter, please follow the steps below:

Navigate to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder >> Breadcrumbs.

Here, you can customize the settings related to the breadcrumbs on the Single Product page.

For a step-by-step guide on resolving this issue, please refer to the image at the following link: https://imgur.com/a/kH4LkBD

2) If you wish to entirely remove the breadcrumbs, follow these steps:

a. Navigate to XStore >> Theme Settings >> Breadcrumbs.
b. Under the Style section, locate and click on “Breadcrumbs.”
c. In the Breadcrumbs settings, you’ll find an option to disable them. Simply toggle the switch to turn off breadcrumbs if that’s your preference.

For a step-by-step guide on resolving this issue, please refer to the image at the following link: https://imgur.com/a/GVycLGU

Additionally, you can customize the style of the breadcrumbs to better suit your needs. Feel free to explore the various style options available in this section.

If you encounter any further difficulties or have additional questions, feel free to reach out. We’re here to assist you.

Kind Regards,
8theme team.

Hello, @kristofair8306,

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @Cem U,

Thank you for contacting us and for using XStore.

1.Thank you for bringing this issue to our attention, and we appreciate your patience. After thoroughly investigating the matter, we’ve identified the root cause of the price filter not working on the shop sidebar.

The shop sidebar utilizes AJAX functionality, which prevents the filter parameters from being reflected in the address bar. In contrast, the main shop page employs a different mechanism that updates the URL upon applying filters.

To address this concern, we have disabled the AJAX-related options in XStore >> Theme options >> Shop Filters. This modification ensures that the shop sidebar filters now work seamlessly without AJAX, allowing the URL to reflect the selected filter parameters.

For a step-by-step guide on resolving this issue, please refer to the image at the following link:https://imgur.com/a/vrkYNoq

We appreciate your understanding and cooperation. If you have any further questions or encounter additional issues, please don’t hesitate to reach out.

2. Should you desire to feature categories accompanied by a checkbox option, we suggest utilizing the ‘Filter Product by Categories’ widget available in XStore, as opposed to the standard ‘Product Categories’ widget. This particular widget offers the capability to present categories with checkboxes, thereby enhancing user interaction and functionality. For an illustrative guide, you may view the image at the link below:
https://imgur.com/a/6sV9HLx

Kind Regards,
8theme team

Hello, @Nonsololevents,

1) We are pleased to inform you that we have successfully addressed the email display issue you reported.

To resolve this, we made the necessary adjustments using WP Bakery on the home page. Specifically, we edited the Email info box in the contact form’s content section and set the font size to 13.

Please refer to the attached image for further guidance: https://imgur.com/a/4Oc0D9l

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code to your site. This was done within the XStore Theme Options, specifically under the ‘Theme Custom CSS’ section and then within the ‘Global CSS’.

Should you require visual confirmation, please refer to the attached images.
https://postimg.cc/VrNxFWkP and https://postimg.cc/XZshXBcH

3) To get started, log in to your WordPress dashboard navigate to the homepage edit with the help of WP Bakery, and find the specific info box associated with your contact form.
Within the WPBakery editor, identify the title section within the info box and click on it to access the editing options. Look for a setting related to text color or a similar option. You can adjust the color using the available color picker or by entering the desired color code.
Remember to save your changes to ensure they take effect. For a visual guide, please refer to the attached image: https://imgur.com/a/L0eaRxO

We appreciate your patience and cooperation in this matter. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Suit4u.co,

Thank you for contacting us and for using XStore.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello, @iddy,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you revisit your site after clearing your browser’s cache to observe the changes that have been implemented.

Our team has made the following updates to the XStore builders:

1. Product Archive Builder has been edited.
2. The sidebar filter for mobile devices has been configured to be hidden.
3. An off-canvas sidebar widget has been incorporated and updated accordingly.

For your convenience, we have provided a visual reference of the updates. Please view the image at the following link: https://imgur.com/2URaRiI and https://imgur.com/taGXBy1

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team.

Hello, @wassim,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would be grateful if you could furnish us with screenshots of the specific text or strings that you are looking to translate or modify. Additionally, to facilitate a thorough review of your settings and to provide you with the most effective assistance, we kindly request that you create temporary administrative access to your WordPress site. Please submit the access credentials securely through the private content area designated for this purpose.

Furthermore, we strongly advise that you perform a complete backup of your website prior to making any changes. This precautionary measure will ensure that your data remains safe during the modification process.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ Should you wish to modify/translate text/strings, you may do so using the Loco Translate plugin, which can be deactivated after the changes are made. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you have any questions or require further guidance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team