Hello, @Tal,

We hope this message finds you well.

We have taken the time to carefully review the concerns you raised regarding your website. Upon visiting your site, we thoroughly inspected the product Archive and Single Products pages. Our assessment did not reveal any issues from our perspective.

To ensure optimal performance, we kindly suggest that you clear your browser’s cache before revisiting your site. This step may resolve what appears to be a cache-related issue.

For your convenience, we have recorded a video to provide visual assistance. You can view the video at the following link:
https://www.veed.io/view/fe2c104d-01e9-42d4-b113-21ef787602cb?sharingWidget=true&panel=share

Should the problem persist, we recommend disabling all third-party plugins on your site, with the exception of those required or recommended by the theme. You can find more information on these plugins here:
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

After deactivating the plugins and clearing your browser cache, please revisit your site to check if the issue has been resolved. If this resolves the issue, you may then reactivate each third-party plugin individually to identify the source of the conflict. Should you ascertain which plugin is causing the issue, we advise contacting the plugin author for further assistance.

In the event that the issue remains unresolved, please keep all third-party plugins deactivated and grant us permission to conduct a more in-depth investigation of your site. This process may involve deactivating plugins and customizations.

Please note: It is imperative to create a complete backup of your site before implementing the aforementioned steps, as they may impact your site’s functionality.

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Warm regards,
The 8Theme Team

Hello, @Tal,

1) We hope this message finds you well. We understand that you are interested in adding a custom filter by brand to your product archive. To facilitate this, we recommend utilizing the XStore Product Archive Builder in conjunction with Elementor. This combination will enable you to create a bespoke product archive tailored to your requirements.

To implement the filter by brand, please use the XStore Products Filters element within Elementor. You can easily drag and drop this element onto the desired page within Elementor. Once placed, navigate to the settings on the left-hand side, access the Content section, and then select ‘Items’. From there, you can choose ‘Brands’ as your filter type.

For your convenience, we have provided a visual reference to assist you with this process: https://imgur.com/a/PnqwmgX

Furthermore, we highly recommend that you review the detailed guide on the XStore Products Archive Builder with Elementor for additional guidance. The guide can be found at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2) Sorry for the inconvenience currently there are no theme options to show the brand image on the Product Archive products.However form the XStore >> Theme Options >> Woocommenrce(Shop) >> Shop Elements >> Brands and Enable the option “Show on Archive”
In this way, you can show the product brand name on the product Archive.

For visual reference:https://imgur.com/a/BNY4uNE

Alternatively, You may post your request on our Task Board at
https://www.8theme.com/taskboard/. If it garners sufficient votes from other customers, our
development team will consider incorporating it into one of the upcoming updates

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for using our theme and for contacting us.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would be grateful we request that you provide us with URL and temporary access to the wp-admin of your website. to your WordPress site in the private content area. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @amamatdi,

We hope this message finds you well.

We would like to inform you that the “Upsells Query” feature becomes accessible when you are in the process of creating a single product template. This functionality allows you to manage to upsell products directly from the “Linked Products” section under the product data settings. Here, you can conveniently add or remove upsell items from the single product page of the respective product, provided that you are utilizing a custom Single Product layout.

To tailor the appearance of your custom Single Product page, you may edit the layout and specify the conditions for its display according to your preferences.

For your convenience, we have prepared a visual tutorial to guide you through this process. You can access the instructional video via the following link:
https://www.veed.io/view/5a34169b-bd68-4b18-979a-9f1b192df4ef?sharingWidget=true&panel=share

Should you require any additional support or have any questions, please feel free to contact us. We are here to assist you.

Warm regards,
The 8Theme Team

Hello, @GTP,

We are writing to inform you that based on the PCA you have provided, there is no necessity for any third-party plugins. Our XStore theme inherently supports the functionality of having an expanded menu on the homepage. To utilize this feature, please select the ‘All Department’ menu in the header and adjust the settings as demonstrated in the accompanying video tutorial.

You can further customize the mega menu dropdown by navigating to:

XStore >> Theme Options >> Header Builder >> Menu Dropdown

For your convenience, we have created a detailed video tutorial to guide you through the process. You can access the tutorial via the following link:
https://www.veed.io/view/7e670fec-c51d-4e8e-9170-240dc5c4621e?sharingWidget=true&panel=share

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

Should you require any additional assistance or have further inquiries, please feel free to contact us.

Warm regards,
The 8Theme Team

Hello, @Marco A Jimenez,

We are pleased to confirm that you have the ability to customize the footer backgrounds for various devices, including mobile phones, tablets, and laptops.

To provide you with a clear visual reference, we have prepared a tutorial video for your convenience. You can access the video through the following link:
https://www.veed.io/view/992aca72-30a9-4f0f-91c5-53f502f91433?sharingWidget=true&panel=share

Should you require additional assistance or if you have any further inquiries, please feel free to contact us. We are here to support you.

Yours sincerely,
The 8Themes Team

Hello, @GTP,

1/ We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website. Should you not currently possess a maintenance page, you can easily create one by following these steps:

1. Navigate to your Dashboard.
2. Proceed to Pages and select ‘Add New’.
3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

For your convenience, a visual guide is available at the following link:
https://ibb.co/RN2h5Mz
https://imgur.com/a/CldYq4i

Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

2/ You’re welcome! If you have any more questions or if there’s anything else we can help you with, feel free to ask. Have a great day!

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for your response.

We understand that you would like to disable the shop page on your website. To accomplish this, please follow the steps outlined below:

1. Log in to your WordPress Dashboard.
2. Navigate to WooCommerce > Settings.
3. Click on the ‘Products’ tab.
4. Proceed to the ‘General’ section.
5. Locate the ‘Shop page’ option.
6. Select the option to remove the shop page.
7. Ensure to save your changes by clicking ‘Update’.

For your convenience, we have included a reference image to guide you through the process. https://ibb.co/txkksw0

We trust that these instructions will effectively address your request. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you so much for purchasing our theme and contacting our support center.

We would like to kindly suggest the utilization of the XStore White Label Branding plugin. This tool enables you to tailor the XStore theme’s Control Panel, customizer styles, and theme preview image with your own branding to suit your specific requirements.

For your convenience, we have included the documentation for the XStore White Label Branding plugin at the following link: https://www.8theme.com/documentation/docs/white-label-branding-plugin/

Should you have any additional inquiries or need further assistance, please do not hesitate to contact us. We are at your service and ready to assist you.

Warmest regards,
The 8Theme Team

Hello, @Nancy,

In WordPress WooCommerce, the XStore “Sort Latest Product” option on the product grid allows you to display products in descending order based on their Product creation date. This means that the newest products will appear first on the grid, providing a way to showcase the latest additions to your store.

We created a test product on your site and checked the sorting in functioning properly.

For visual reference:https://imgur.com/a/DSC3CH9 & https://imgur.com/a/LbJ3Uky.

Additionally, please read our theme documentation: https://www.8theme.com/documentation/docs/prioritizing-specific-products-on-the-shop-page/

If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

Warm regards,
The 8Theme Team

Hello, @Peter,

Thank you for using our theme and for contacting us.

Should you wish to incorporate an identical search feature within the sidebar of your homepage or on the shop page, please proceed as follows:

1. Access your WordPress dashboard.
2. Navigate to ‘Appearance’ and then select ‘Widgets’.
3. Locate the ‘XStore Search Widget’.
4. Drag and drop the widget into the desired sidebar section, such as the shop page sidebar or the main sidebar, where you would like the search feature to appear.

For your convenience, we have provided visual references to assist you with this process:

https://imgur.com/a/6N5nq94
https://imgur.com/a/gAahqgU
https://imgur.com/a/fCFxTkX

We hope you find these guidelines helpful. Should you need any further clarification or assistance, please do not hesitate to reach out with a detailed description of your requirements or the specific outcome you are aiming to achieve.

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Thank you for choosing our services. We look forward to continuing to support you.

Warm regards,
The 8Theme Team

Hello, @asapb3rto,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that should you wish to customize the default Product Archive or product design, you may do so by navigating to the following path within your dashboard: XStore >> Theme Settings >> WooCommerce (Shop) >> Shop >> Product Design. Here, you will find a range of options to tailor the product design to your preferences.

For a visual guide, please refer to the following link: https://ibb.co/d4bHSMT

Furthermore, if you are interested in creating a Custom Product Archive, we highly recommend utilizing the XStore Products Archive Builder in conjunction with Elementor. For more detailed information, we have included a link to the XStore Documentation below:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust that you will find these instructions helpful. Should you require any additional support or have any questions, please feel free to contact us.

Warm regards,
The 8Theme Team

Hello, @Bhunes,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that the LiteSpeed Cache plugin is a third-party plugin and is not included in the list of recommended plugins by XStore. For your reference, please find the list of recommended plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We advise you to ensure that the settings of the LiteSpeed Cache plugin are configured correctly. Should you continue to experience issues, we recommend reaching out to the plugin’s support team for further assistance.

Furthermore, we are interested in knowing whether the WP Rocket cache plugin is compatible with our theme. You can find the WP Rocket documentation that pertains to our theme at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Additionally, we offer the W3 Total Cache Plugin, which is compatible with XStore. To install this plugin, please navigate to XStore >> Plugins Installer, search for W3 Total Cache, and proceed with the installation.

For a visual guide on how to use the plugin, please refer to the following image:
https://imgur.com/a/iib4wCf

Should you have any further questions, require assistance, or wish to discuss specific details, please do not hesitate to contact me directly.

Yours sincerely,
The 8Themes Team.

Hello, @movileanu,

Thank you for using our theme and for contacting us.

We hope this message finds you well. Should you desire to incorporate an H1 title before the articles on your blog page, we kindly ask you to follow the steps outlined below:

1. Please proceed to the ‘XStore’ section within your dashboard.
2. Navigate to ‘Theme Options’ and then select ‘Blog’.
3. Within the ‘Blog Layout’ settings, locate and click on ‘Select banner position’.
4. You may then add your banner content by utilizing HTML code or by inserting a specific static block shortcode that you wish to display.
5. Once completed, ensure to save your changes by clicking ‘Publish’.

For your convenience, we have attached an image to serve as a visual guide for the aforementioned process. https://ibb.co/0c0XKqL

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for your response.

We kindly request that you temporarily disable the Content Delivery Network (CDN) currently active on your website. Additionally, we would be grateful if you could create temporary administrative access to your WordPress site (wp-admin) and securely share the login credentials with us through the designated private content area.

The purpose of this access is to allow our team to thoroughly review your settings and gain a comprehensive understanding of the issue you are experiencing. This will enable us to provide you with the most effective assistance.

We strongly advise that you ensure a complete backup of your website is made prior to making these changes. This precautionary measure is to safeguard your data during the troubleshooting process.

Thank you for your cooperation and understanding. We look forward to your prompt response.

Best regards,
The 8Theme Team