Hello, @HadiHassoun,

We appreciate your patience and the opportunity to assist you with the issue you’ve encountered.

1/ Upon thorough review of your website, we have determined that the difficulty with the menu functionality arises exclusively when the child theme is activated. To further investigate, we activated the XStore parent theme and observed that the menu operates correctly, including in guest mode, without any apparent issues.

For your convenience, we have included a screenshot that illustrates the menu’s proper functioning under the parent theme: https://ibb.co/Z6kmqw7

Based on our findings, we can confirm that the problem is isolated to your child theme and is not related to the XStore parent theme. We recommend that you consult with your site developer to examine the child theme and address the specific concerns identified.

We trust this information will be useful in resolving the issue at hand.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have disabled the ‘One Page Menu’ option. This adjustment was made within the XStore Theme Options, specifically in the Header Builder under the Mobile Menu section.

Please refer to the attached image for further clarification. https://ibb.co/VJP8Ypq and https://ibb.co/mzrvXFQ

3/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @smalameri,

We hope this message finds you well.

We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

We appreciate your understanding.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Stephan,

Thank you for your response.

We would like to kindly inform you that if you are interested in importing demo content onto your website, we encourage you to consult our comprehensive theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/.

Should you encounter any difficulties or if the problem persists, we invite you to provide us with a detailed description of the issue you are facing, including your specific requirements or the end result you are aiming to achieve. This will enable us to offer you the most appropriate assistance and ensure a swift resolution to your concerns.

We appreciate your cooperation and look forward to supporting you.

Warm regards,
The 8Theme Team

Hello, @Stephan,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inquire about your preference regarding the demo you wish to implement on your website. Kindly inform us of your choice of demo from the following link: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.254582408.1256638361.1706503531-1627694692.1703840308

Additionally, please specify the page builder you intend to use, whether it be Elementor or WPBakery.

For us to assist you effectively, we kindly request that you provide your site’s WordPress admin login credentials. Please ensure that you submit these details securely within the private content area of this support topic.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

For this please contact your service provider and ask them to fix this.

Your cooperation is greatly appreciated, and we are here to provide you with the necessary support to successfully import the demo onto your site.

Best regards,
The 8Theme Team

Hello, @HadiHassoun,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you revisit your website after clearing your browser’s cache to confirm that the solution has been effectively implemented.

Additionally, please be advised that we have disabled the ‘Menu cache’ and ‘Remove Query Strings From Static Resources’ options located within the ‘Speed Optimization’ section of the XStore > Theme Options.

For your convenience, we have attached an image to serve as a reference for the aforementioned changes. https://ibb.co/94xh9GW

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @trendy,

Thank you for contacting us and for using XStore.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Should the problem continue to occur, we kindly request that you furnish us with the URL of the product page where the issue is being experienced. Additionally, please submit your site’s WordPress administrative login credentials in the designated private content area. This will enable us to conduct a thorough examination and offer the necessary assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, @HadiHassoun,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you furnish us with a screenshot illustrating the issue you are encountering. Additionally, please securely share your WordPress administrative login credentials in the designated private content area. This will enable us to thoroughly investigate and assist you in resolving the matter at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Warm regards,
The 8Theme Team

Hello, @jungeun,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon thorough review of your website, we have found that the mega menu is functioning correctly. To provide you with a clear reference, we have recorded a video demonstration. We kindly ask that you view the video in its entirety for your convenience. https://www.veed.io/view/2fb0fc06-9d20-4b8c-9baf-83ad8a11c750?sharingWidget=true&panel=share

Should you continue to experience any issues, we would greatly appreciate it if you could provide us with a screenshot highlighting the specific problem. Additionally, please offer a detailed description of the issue and clarify your exact requirements or the end result you are aiming to achieve. This information will enable us to understand your needs better and offer the most appropriate assistance.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to ensuring your satisfaction and look forward to resolving any concerns you may have.

Best regards,
The 8Theme Team

Hello, @Mazzellla,

Thank you for using our theme and for contacting us.

1/ Should you desire to modify the header of the search results page, we kindly ask you to follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘Header Builder’.
4. Navigate to ‘Multiple Headers’.
5. Click on ‘Create New Header’.
6. Apply the condition for ‘Archives/Search Results’.
7. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide which can be viewed at the following link: https://ibb.co/dpSvrmc

2/ Additionally, Should you desire to configure a background image and title similar to that on the archive page, kindly proceed as follows:

1. Access your WordPress dashboard by navigating to ‘wp-dashboard’.
2. Within the dashboard, locate and select ‘Static blocks’.
3. Proceed to create a new static block, incorporating the content of your preference, and ensure to save your changes.

Following the creation of your static block, please take the subsequent steps:

1. Go to ‘XStore’ and then to ‘Theme Options’.
2. Within the Theme Options, find and click on ‘Header builder’.
3. Then, select ‘Search’ and proceed to ‘SEARCH RESULTS PAGE’.
4. In the ‘Custom Area Position’ section, select the desired position for the custom area on the search results page.
5. Choose the specific Static Block you have created earlier and confirm by clicking ‘Publish’.

For your convenience, we have provided a visual reference which can be viewed at the following link: https://imgur.com/ewo4qTa

We trust this information will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Serkan,

We are delighted to notify you that the issue you reported on your website has been successfully resolved. Our team has implemented the following Custom CSS code to address the matter:

@media (min-width: 992px){
    .selector .etheme-product-grid-content {
        min-height: 230px;
    }
    .selector .etheme-product-grid-item .quantity-wrapper {
        position: absolute;
        bottom: 10px;
    }
}

For your reference, we have included a screenshot of the changes: (https://ibb.co/DkMMvB2)

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Frederik,

Thank you so much for purchasing our theme and contacting our support center.

1/ Regarding free shipping over $49, please go to Theme Options > Header builder > cart > edit mini cart promo message.

2/ Should the problem continue, we kindly request that you capture a screenshot of the issue and securely submit your site’s WP-Admin login credentials in the designated private content area. This will enable us to examine your settings in detail and provide the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
The 8Theme Team

Hello, @KSwan,

We appreciate your prompt response to our previous communication. However, we have encountered an issue where we are unable to fully access the backend of your website. Specifically, we are unable to navigate to the WordPress dashboard, access the ‘Pages’ section, or modify settings in the ‘XStore > Theme Options’.

To facilitate a thorough examination and to provide you with a more precise solution, we kindly request that you provide us with super admin login credentials for the WordPress admin panel.

We kindly recommend that you take a complete backup of your site before proceeding.

For your reference, we have included screenshots illustrating the issue in the private content area.

We assure you that your login details will be handled with the utmost confidentiality and security.

Thank you for your cooperation and understanding. We look forward to resolving this matter efficiently.

Best regards,
8Theme’s Team

Hello, @serkan,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @serkan,

Thank you so much for purchasing our theme and contacting our support center.

Please try to disable Products Masonry in Xstore > Theme Options > WooCommerce > Shop > Shop page Layout.

Then try code from this topic – https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @ljimenez,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the WPForms plugin is fully compatible with the XStore theme.

2/ We kindly request that you conduct a test to evaluate the functionality of the wpforms plugin when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Should the issue with the wpforms persist regardless of the theme activated, we advise you to seek assistance from the wpforms plugin support team https://wpforms.com/contact/ -for further investigation.

However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/ -remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team.