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First menu item is always selected when not logged in user (Guest)

This topic has 7 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

HadiHassoun

Participant

January 30, 2024 at 08:12

first menu item is always selected when not logged in user (Guest), even I press on another menu item the first item appears to be selected, with logged in users there was same issue but is was fixed by configuring some settings in header builder however the issue is still exist for guest users.

#381705 Copied Theme version: 9.2.5

6 Answers

Tony Rodriguez

Support staff

January 30, 2024 at 08:22

Hello, @HadiHassoun,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you furnish us with a screenshot illustrating the issue you are encountering. Additionally, please securely share your WordPress administrative login credentials in the designated private content area. This will enable us to thoroughly investigate and assist you in resolving the matter at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#381706 Copied

HadiHassoun

Participant

January 30, 2024 at 09:43

kindly find below screenshot links,
https://ibb.co/0smBqM0
https://ibb.co/Df7DThV

as you can see in the second screen i am in the contact us page and it seems that the store item is selected

Please contact administrator
for this information.

#381722 Copied

Tony Rodriguez

Support staff

January 30, 2024 at 11:46

Hello, @HadiHassoun,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you revisit your website after clearing your browser’s cache to confirm that the solution has been effectively implemented.

Additionally, please be advised that we have disabled the ‘Menu cache’ and ‘Remove Query Strings From Static Resources’ options located within the ‘Speed Optimization’ section of the XStore > Theme Options.

For your convenience, we have attached an image to serve as a reference for the aforementioned changes. https://ibb.co/94xh9GW

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#381739 Copied

HadiHassoun

Participant

January 30, 2024 at 14:07

unfortunately, the issue is not resolved yet, as said before this issue is already solved when logged in to the website, however if the user is not logged in (guest user) the menu item is not functioning well. the selected menu item is always “STORE” however i am in the contact us page for example, same for other pages as well.

another issue also occurred on mobile menu, the store item under it there is submenu, when clicking on the arrow to open the submenu the menu disappears, however it should open the sub items under the STORE item. and sometimes the submenu are not even showing, attached an image to see.

please see attached image below:
https://ibb.co/VgXhnXZ
https://ibb.co/t8qPRVy

please we need these issues to be resolved as soon as possible, thank you.

#381767 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 06:10

Hello, @HadiHassoun,

We appreciate your patience and the opportunity to assist you with the issue you’ve encountered.

1/ Upon thorough review of your website, we have determined that the difficulty with the menu functionality arises exclusively when the child theme is activated. To further investigate, we activated the XStore parent theme and observed that the menu operates correctly, including in guest mode, without any apparent issues.

For your convenience, we have included a screenshot that illustrates the menu’s proper functioning under the parent theme: https://ibb.co/Z6kmqw7

Based on our findings, we can confirm that the problem is isolated to your child theme and is not related to the XStore parent theme. We recommend that you consult with your site developer to examine the child theme and address the specific concerns identified.

We trust this information will be useful in resolving the issue at hand.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have disabled the ‘One Page Menu’ option. This adjustment was made within the XStore Theme Options, specifically in the Header Builder under the Mobile Menu section.

Please refer to the attached image for further clarification. https://ibb.co/VJP8Ypq and https://ibb.co/mzrvXFQ

3/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://xstore.helpscoutdocs.com/article/63-theme-update
– Plugins Update Guide: https://xstore.helpscoutdocs.com/article/37-plugins-update

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#381867 Copied

Andrew Mitchell

Support staff

January 31, 2024 at 07:58

Dear HadiHassoun,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#381876 Copied
Tagged: first menu item, guest user selection, not logged in user, user-friendly woocommerce themes, woocommerce guest experience, woocommerce themes customization, wordpress woocommerce themes
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First menu item is always selected when not logged in user (Guest)

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