Forum Replies Created

Viewing 30 posts - 5,791 through 5,820 (of 13,904 total)
1 2 3 … 193 194 195 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    Thank you for your response.

    In an effort to address your concern, we have prepared a video tutorial which we believe will provide you with the necessary guidance. You can find this video in the private content area for your perusal.

    We are optimistic that this resource will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388857 Copied In reply to: Can I insert text box in the main header portion
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mutta,

    Thank you for your response.

    1/ We would like to inform you that the secondary menu widget is not available for mobile devices in the (old) header builder.

    To address this concern, we advise utilizing the XStore header builder in conjunction with Elementor. This will allow you to design and publish a header that meets your specific needs.

    For your reference, please see the attached image in the private content area.

    2/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder at any given time.

    We appreciate your cooperation. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388856 Copied In reply to: Main menu with icons without subcategories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Muhammad Inamullah,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We appreciate your cooperation in providing us with the wp-admin login credentials, which facilitated a prompt resolution.

    To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your website.

    Additionally, we have implemented multiple headers for your homepage, which have addressed the concerns you raised. For your convenience, we have included reference images in the private content area for you to review.

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388855 Copied In reply to: Header is not visible on Single Product Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    We would like to inform you that it is necessary to configure the HTML block widget to display in two or more columns within the header section. For your convenience, we have provided an image to serve as a reference for this setup. https://imgur.com/5klq1ng

    We hope you find this information helpful in optimizing your website’s layout.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #388806 Copied In reply to: Can I insert text box in the main header portion
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    Please use this HTML code,

    <h1 style="color:white;"> BR & DR </h1>

    We hope this helps.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #388795 Copied In reply to: Can I insert text box in the main header portion
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    You are welcome.

    Kind Regards,
    8theme team

    #388793 Copied In reply to: Remove checkout button from mini cart and cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    To remove checkout button from mini cart, We kindly suggest that you try using the following custom CSS code:

    .mini-cart-buttons .btn-checkout {
    display: none !important;
}

    XStore > (Theme Options > Theme custom CSS > Global).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #388769 Copied In reply to: Remove checkout button from mini cart and cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @karan,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that we have created an instructional video to assist you with the process of adding an image to a color attribute. The video has been recorded on our test site for your convenience and reference.

    Please take a moment to view the video, as we believe it will provide you with the necessary guidance to resolve your issue effectively.

    https://www.veed.io/view/f6e9dd66-c845-4c1c-af24-16a52970c905?panel=share

    Should you require any further assistance, please do not hesitate to reach out to us.

    We look forward to your feedback and hope that our support contributes to the seamless operation of your endeavors.

    Warm regards,
    The 8Theme Team

    #388768 Copied In reply to: Hello Team, how can i add images on color attribute
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alzain,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #388764 Copied In reply to: Customizer settingsn not Working .. Just white screen and loading ..
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Driftlines,

    Thank you so much for purchasing our theme and contacting our support center.

    We have checked your site and found Failed to load resource: the server responded with a status of 404 () https://imgur.com/S2ZYFJj

    Please check our reply from this topic – https://www.8theme.com/topic/xstore-failed-to-load-resource-the-server-responded-with-a-status-of-404-admin-ajax-php-404/#post-343615 and add

    remove_action( ‘shutdown’, ‘wp_ob_end_flush_all’, 1 );
add_action( ‘shutdown’, function() {
while ( @ob_end_flush() );
} );

    on your site as described there.

    We hope this will solve your issue.

    Kind Regards,
    8theme team

    #388763 Copied In reply to: Product page not displaying correctly, blank with only header and footer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narcisus,

    We are pleased to inform you that we have successfully updated the XStore theme to the latest version on your website. To ensure optimal performance and to view the changes, we kindly ask that you clear your browser cache before revisiting the site.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #388758 Copied In reply to: I changed domain name and site its funny
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narcisus,

    Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

    Please always create new topic for new issues on our support forum to avoid any inconvenience.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    #388754 Copied In reply to: I changed domain name and site its funny
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ibrahim Khalil,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    We trust this will resolve your issue.

    2/ &3/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    To troubleshoot your issue, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    4/ We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    We appreciate your understanding.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #388753 Copied In reply to: I facing 4 major problems – Payment Method, CheckoutFields, ShippingZone, problem sometime mob/deskt
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Islam,

    Thank you so much for purchasing our theme and contacting our support center.

    No, Sorry to say, that there are no options because the currency of the store is set from the WooCommerce plugin’s settings and you will be able to set only the type of currency then the logo of the currency will appear by default. Change requires customization.

    Furthermore, I have found an article to know how you can add it via customization kindly read the article and follow the steps in order to solve your issue: https://www.cloudways.com/blog/add-custom-currency-symbol-in-woocommerce/

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #388746 Copied In reply to: i want to change the symble of corruncy دج to Da
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    Thank you for reaching out to us with your query.

    Yes, you can insert a text box in the main header to display your desired text, If you are using Header builder (old) under XStore > Theme options > Header builder.

    Please use the HTML block widget in the header. Please find attached an image for your reference. https://imgur.com/e9jqUtm

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #388744 Copied In reply to: Can I insert text box in the main header portion
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narcisus,

    Thank you for contacting us and for using XStore.

    1/ We have identified that the issue is related to a Google reCAPTCHA, which appears to be originating from a plugin. We kindly request that you systematically deactivate each third-party plugin on your website, one at a time, and then verify if the problem persists after each deactivation. https://imgur.com/d0Do60C

    2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.1) and core plugin (5.3.1) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

    You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    We kindly recommend that you take a complete backup of your site before proceeding.

    We appreciate your patience and understanding. If you have any further questions or require additional assistance, please let us know.

    Best Regards,
    8Theme’s Team

    #388743 Copied In reply to: I changed domain name and site its funny
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the modification was made on the homepage using Elementor. We navigated to ‘Edit Column’ under the ‘Advanced’ tab, proceeded to ‘Responsive’, and toggled ‘Hide On Mobile Portrait’ to ‘OFF’, followed by an update to the page.

    Please find attached an image in private content area for your reference.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388741 Copied In reply to: Product image greyout with lines on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Muhammad Inamullah,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #388740 Copied In reply to: Header is not visible on Single Product Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ronny,

    Thank you for your response.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #388738 Copied In reply to: Language Localization Challenge: Translating Category and Buy Now Texts
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @equality,

    We are pleased to inform you that you have the ability to design a bespoke layout for XStore builders, specifically for the single product page using Elementor. For detailed guidance on how to accomplish this, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

    Should you have any specific requirements or need further assistance, please do not hesitate to reach out to us.

    We trust this information will be of assistance to you.

    Warm regards,
    The 8Theme Team

    #388682 Copied In reply to: Change potition of product title inside products page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @equality,

    Should you be utilizing the single product builder feature, we kindly request that you proceed as follows to adjust the Title widget according to your preferences:

    1. Access the ‘XStore’ section.
    2. Proceed to ‘Theme Options’.
    3. Navigate to ‘WooCommerce’.
    4. Select ‘Single Product Builder’.
    5. Within this area, please reposition the Title widget to your desired location within the section.
    6. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have included an image to serve as a visual aid for this process.
    https://ibb.co/XpvbKFq

    We are optimistic that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #388679 Copied In reply to: Change potition of product title inside products page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @equality,

    Thank you for contacting us and for using XStore.

    To remove the breadcrumbs from the mobile version on single product page of the website, Please add the next CSS code in XStore > Theme Options > Theme custom CSS > Global CSS.

    @media only screen and (max-width: 767px) {
.single-product .page-heading .woocommerce-breadcrumb {
    display: none !important;
}
}

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #388677 Copied In reply to: Disable breadcrumbs from responsive site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SylvieAltu,

    You do not need to enter the email, Click on upload files, get transfer link, and share it here. https://imgur.com/QX6HeBV https://ibb.co/JdVVt37

    Best Regards,
    8Theme’s Team

    #388675 Copied In reply to: Theme with Jetfilter brakes navigation when going back
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jo,

    Thank you for contacting us and for using XStore.

    1/ We kindly ask you to review the following article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    2/ You need to translate the XStore parent theme language file. https://imgur.com/SuABlEB

    3/ Please rename xstore-it.po to xstore-it_IT.po, and xstore-core-it.po to xstore-core-it_IT.po.

    We trust that the provided solution will effectively address your concern. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards,
    The 8Theme Team

    #388672 Copied In reply to: Italian PO file added and edited but not displaying
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SylvieAltu,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you conduct a test to assess the functionality of your site when the default WooCommerce theme, Storefront, is activated. Should you determine that the issue persists regardless of the theme used, we advise you to reach out to the support teams at JetFilters and WooCommerce for further assistance.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    #388667 Copied In reply to: Theme with Jetfilter brakes navigation when going back
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jhawker81,

    You’re welcome! If you have any more questions or need further assistance, feel free to ask. We are here to help!

    Have a nice day!

    This topic is now closed.

    Best regards,
    The 8Theme Team

    #388665 Copied In reply to: Started totally new website due to issues with your template and still problems on new website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jhawker81,

    We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    During the course of our troubleshooting, we found it necessary to deactivate the following plugins: Security Optimizer, SiteGround Central, and Speed Optimizer. This action was taken to ensure the stability and functionality of your website.

    For your convenience, we have provided a screenshot in the private content area to serve as a reference for the changes made.

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388659 Copied In reply to: Started totally new website due to issues with your template and still problems on new website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jhawker81,

    Please feel free to select any username of your preference.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388651 Copied In reply to: Started totally new website due to issues with your template and still problems on new website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @manasi,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #388650 Copied In reply to: need to add highlight border on the active page in header menu section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @manasi,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to address the concern you have raised, we kindly ask that you proceed with the following steps:

    1. Access the ‘XStore’ section.
    2. Proceed to ‘Theme Options’.
    3. Enter the ‘Header Builder’.
    4. Navigate to ‘Main Menu’.
    5. Choose the desired ‘Menu Style’.
    6. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have provided a visual reference in the attached image. https://imgur.com/raTOvhS

    We are optimistic that these instructions will effectively resolve your issue. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #388632 Copied In reply to: need to add highlight border on the active page in header menu section
  • 1 2 3 … 193 194 195 … 462 463 464
    5,791–5,820 of 13,904 posts
Viewing 30 posts - 5,791 through 5,820 (of 13,904 total)
1 2 3 … 193 194 195 … 462 463 464