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All prepared websites or demos are not working

This topic has 27 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

Stephan

Participant

January 30, 2024 at 12:01

I’m absolutely disappointed of having spent money for your program. There is no possibility to use one of your demos or templates. Of course I can upload them but when it says preview, it’s unformatted rubbish so please go ahead and try to help me here.

It’s even impossible to change the copyright. It’s always your name and copyright and I don’t pay money for things which I have got to work on and it says your copyright. I’m so disappointed.

Please, contact administrator
for this information.

#381741 Copied Theme version: 9 WooCommerce version: latest

26 Answers

Tony Rodriguez

Support staff

January 30, 2024 at 12:27

Hello, @Stephan,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inquire about your preference regarding the demo you wish to implement on your website. Kindly inform us of your choice of demo from the following link: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.254582408.1256638361.1706503531-1627694692.1703840308

Additionally, please specify the page builder you intend to use, whether it be Elementor or WPBakery.

For us to assist you effectively, we kindly request that you provide your site’s WordPress admin login credentials. Please ensure that you submit these details securely within the private content area of this support topic.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

For this please contact your service provider and ask them to fix this.

Your cooperation is greatly appreciated, and we are here to provide you with the necessary support to successfully import the demo onto your site.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381743 Copied

Stephan

Participant

January 30, 2024 at 13:04

The reply from the hosting services is that everything is settled. Well, I’ve sent him an overview about the necessary requirements, and everything is
green hooks.

#381746 Copied

Stephan

Participant

January 30, 2024 at 13:06

I use elemental pro and I intended to check the NFT Crypto demo. But when you offer 130+ demos or premade shop at websites, it shouldn’t be a problem of a single one as a customer, like to have such choice and to find out which of the demos suits the best for my requirements

#381747 Copied

Tony Rodriguez

Support staff

January 30, 2024 at 13:14

Hello, @Stephan,

Thank you for your response.

We would like to kindly inform you that if you are interested in importing demo content onto your website, we encourage you to consult our comprehensive theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/34-demo-content.

Should you encounter any difficulties or if the problem persists, we invite you to provide us with a detailed description of the issue you are facing, including your specific requirements or the end result you are aiming to achieve. This will enable us to offer you the most appropriate assistance and ensure a swift resolution to your concerns.

We appreciate your cooperation and look forward to supporting you.

Warm regards,
The 8Theme Team

#381748 Copied

Stephan

Participant

January 30, 2024 at 13:15

Hey, why are you telling me that you have solved the problem you didn’t solve the problem things not working I sent you already a screenshot but screenshot is not going through and somebody of your department asked before credentials, so if I am locked in the system, you can see that I purchased your bloody program and now what about your 24/7 service – I asked you to help me with a problem, but you’re asking a silly questions and what about your service I pay for a service and my hosting told me that everything is fine by the way, I’m working with side ground which you’re offering as well so you know that they’re OK

#381749 Copied

Rose Tyler

Support staff

January 30, 2024 at 13:26

Hello, Stephan,

Should you find that our theme does not meet your expectations, we invite you to initiate a refund request by visiting the following link: https://themeforest.net/refund_requests/new

Our team is committed to providing you with the necessary assistance to ensure your satisfaction. To facilitate this process, we kindly ask for your collaboration by providing us with screenshots illustrating the issues you are encountering, as well as temporary access to your WordPress admin panel. As of now, we have not received these details from you.

In the event that you prefer not to seek our assistance, you are welcome to proceed with the refund request as previously indicated.

We await your decision and are here to support you in any way we can.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm regards,
The 8Theme Team

#381753 Copied

Stephan

Participant

January 30, 2024 at 13:26

Here are your credentials

Please contact administrator
for this information.

#381754 Copied

Stephan

Participant

January 30, 2024 at 13:29

Do you have received credentials I’ve sent you screenshots I don’t know what to do anymore. I’m extremely angry and I’m only looking for good service.

#381755 Copied

Rose Tyler

Support staff

January 30, 2024 at 13:33

Hello, Stephan,

We are writing to express our gratitude for providing us with the wp-admin access. However, we have noticed that the screenshots you mentioned have not been received on our end. Could you kindly confirm the method by which you have sent them?

Additionally, we would like to inquire if you require our assistance with the installation of the NFT Crypto demo. Have we understood your request correctly?

We are here to support you, so please do not hesitate to reach out if you need any further assistance.

Warm regards,
The 8Theme Team

#381756 Copied

Stephan

Participant

January 30, 2024 at 13:33

At least let me know your email if I have to use WeTransfer because you sent me emails through my email system and they are sent by no reply so I need a email to send screenshots or you provide facilities that I can upload them here in the program

#381757 Copied

Rose Tyler

Support staff

January 30, 2024 at 13:34

Hello,

Here is our email – 8themes@gmail.com, or you can provide the URL of WeTransfer into the Private content area here on the forum.

Warm regards,
The 8Theme Team

#381758 Copied

Stephan

Participant

January 30, 2024 at 13:36

OK once more I have sent credentials through the private content area I have sent a screenshot through Google mail system. I’ve told you that I like to try that crypto theme however, I don’t know if I have to use it or use another theme so if you provide 130 different scenes, it should be up to me which one I’d like to use, so it’s not that I like to have a tailor-made installation right now I want to check what does suit my requirements for my side in my webshop. And I want to decide if I start continuing to work with you guys or if I work on the Astra pro Theme. But if you offer 24/7 I would appreciate a quick reply, so that I can continue with my work

#381759 Copied

Stephan

Participant

January 30, 2024 at 13:40

You just have received WeTransfer notice

#381760 Copied

Rose Tyler

Support staff

January 30, 2024 at 13:55

Hello, Stephan,

We would like to express our gratitude for providing us with temporary wp-admin access and the accompanying screenshot. Your cooperation is greatly appreciated.

Upon review of your website, we have observed that the XStore theme has been renamed, and there is a substantial use of third-party plugins. It appears that these factors may be contributing to the issues you are experiencing.

Please wait, we will check the situation more deeply and help you.

Warm regards,
The 8Theme Team

#381762 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:01

Hello, Stephan,

We are pleased to inform you that we have successfully imported the demo content onto your website – https://prnt.sc/fvDJcoAz9LAB To view the updated content, please clear your browser’s cache and visit the site.

Please do not enable 3rd party plugins before demo content import, because it looks like some of them, caused the issue for you and once we disable such plugins, all is fine.

Warm regards,
The 8Theme Team

#381765 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:03

Hello, @Stephan,

We have recently received a one-star rating from you and are deeply concerned about your dissatisfaction. We kindly request that you consider revising your rating, as we believe our support team was prompt and efficient in assisting you. Our reputation and customer satisfaction are of utmost importance to us, and we would like to emphasize that our theme was not the cause of your issues.

We value your feedback and would greatly appreciate your reconsideration of the rating based on the service provided.

Warm regards,
The 8Theme Team

#381766 Copied

Stephan

Participant

January 30, 2024 at 14:08

OK that is good news. I will have a look at it immediately. Please let me know what kind of third-party plug-ins your program doesn’t like regarding the one star evaluation. I really don’t appreciate that. You tell a customer to watch a video or to read the documentation assuming that they haven’t done it before before I go and try to talk to the support desk I check everything which is possible before hand so if the program is fine and it’s working I will consider and give you a better evaluation so just for sure because then you have helped me if not, anyhow I would ask you for refund. If this works fine that you get a good reputation but now I will check and I’ll let you know as soon as possible within the next couple of minutes

#381768 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:17

Hello, @Stephan,

No theme can guarantee compatibility with all existing plugins. It is possible that the plugins on your website are conflicting with each other rather than with the theme, or they may not be in conflict but are simply consuming excessive server resources, which could be the cause of the issue you are experiencing.

Therefore, it is a standard recommendation to deactivate third-party plugins when installing a new theme. After a successful installation, you can reactivate the third-party plugins and test for any conflicts to ensure everything is functioning properly.

Additionally, we will include information about this in our documentation to ensure that individuals who consult it are forewarned.

We have taken note of your feedback and await your decision regarding the rating change or refund.

Warm regards,
The 8Theme Team

#381770 Copied

Stephan

Participant

January 30, 2024 at 14:24

OK first of all thank you for your help that wasn’t reasonable time. I have to underline that. Due to the fact that you will include the information about third-party plug-ins in your documentation shows that you are willing to develop your service and your software. I really appreciate this and that will be the reason why I would delete my comment, I’m not sure if I can do it or provide you better one so if you can tell me how I can delete the bad rating I will do it

#381772 Copied

Stephan

Participant

January 30, 2024 at 14:27

uuups, I’ve spotted that you haven’t installed a child theme, so I’m working on the real theme. You are advising in your installation documentation that you recommend to install a child team, so why didn’t you do that?

#381773 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:33

Hello, @Stephan,

We hope this message finds you well. We would like to inform you that on ThemeForest, it is only possible to change a review rather than delete it. We kindly request that you consider updating your review. Your 5-star rating will be of great significance to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Should you decide to discontinue using the theme, we are prepared to offer you a refund. Upon processing the refund, your review will be removed as you will no longer be the owner of the theme.

We appreciate your understanding and cooperation in this matter. If you require any assistance or have further questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#381776 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:34

Hello, @Stephan,

We would like to inform you that while a child theme is not mandatory, it is advisable to utilize one should you intend to modify any files. To facilitate this, we will proceed with the installation of the child theme on your behalf. We kindly ask for your patience during this process.

Warm regards,
The 8Theme Team

#381777 Copied

Stephan

Participant

January 30, 2024 at 14:36

OK that sounds good so if you do the reinstallation for me it will be fun if it’s OK for you you can do it from scratch so I don’t care if any of my adjustments will be lost so that I could do them new if this is OK for you, I will go ahead and send a revised rating. If there are any other topics after this last step, I will get in touch with you.

#381778 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:37

Hello, @Stephan,

We are pleased to inform you that we have successfully installed and activated the child theme for your website. You may now proceed with your work on the site.

Best Regards,
The 8Theme Team

#381779 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:40

Hello, @Stephan,

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.
Please be advised that during periods of high inquiry volume, there may be a delay in our response time. However, we always endeavor to minimize any such delays.

Warm regards,
The 8Theme Team

#381780 Copied

Rose Tyler

Support staff

January 30, 2024 at 14:55

Hello, @Stephan,

We are profoundly grateful for your wonderful review. It was incredibly delightful to read your new feedback.

Warm regards,
The 8Theme Team

#381781 Copied
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