Tony Rodriguez

Hello, @jhawker81,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We have checked your site and found no issues. please clear all cache and check again.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ebrahim,

Thank you for contacting us and for using XStore.

1/ If you wish to add banner on product category page, please read this thread: https://www.8theme.com/topic/xstore-how-to-add-baner-on-product-categories/

We hope this helps.

2/ We kindly request that you initiate a new topic on our support forum for any inquiries or issues you may wish to discuss. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Your cooperation is greatly appreciated.

Best Regards,
The 8Theme Team

Hello, @Dana,

Thank you so much for purchasing XStore theme and contacting our support center.

We understand that you are interested in customizing the text labels for “shopping cart” and “Menu” within your website. To proceed with these alterations, we kindly request that you translate the necessary strings in the XStore Core plugin. This can be accomplished by navigating to Loco > Plugins within your WordPress dashboard and updating the settings accordingly.

For your convenience, we have provided a detailed guide on how to perform the base theme translation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Additionally, you may find a visual reference for this process here: https://imgur.com/dU3U34a

Should you encounter any difficulties or if the issue persists after following the provided instructions, please do not hesitate to share your site’s wp-admin credentials with us in the private content area. This will enable us to examine your settings more closely and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to ensuring a seamless experience for you and are here to help with any further questions or concerns you may have.

Best regards,
The 8Theme Support Team

Hello, @amna,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of your website and are pleased to inform you that we have not identified any issues. The header on your website is displaying correctly in both the customizer mode and the site front-end mode.

For your convenience, we have provided a reference image in the private content area to illustrate the proper display of the header.

Should you be using a caching plugin or a Content Delivery Network (CDN), we advise that you temporarily disable these services to ensure they are not affecting the visibility of your site’s features.

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Best Regards,
The 8Theme Team

Hello, @Alzain,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this will be of assistance to you. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @KareemRaheem,

Thank you for contacting us and for using XStore.

1/ We have conducted a thorough review on our test environment and can confirm that the functionality in question is operating as expected when utilizing the child theme. It appears that the issue is isolated to your website alone. https://imgur.com/4eSzJ9z

2/ Please read our theme documentation here: https://www.8theme.com/documentation/docs/white-label-branding-plugin/

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @ASA,

Thank you for your response.

We kindly request that you reach out to your hosting provider initially and solicit their assistance in resolving the issue at hand.

Additionally, please read the official documentation of Elementor plugin:

https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/

We trust this guidance will prove beneficial to you. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @indigoross,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have removed the “Request a Quote” widget and the associated content shortcode. This can be found under the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder > Request A Quote.

For your convenience, we have attached an image for reference. https://imgur.com/nq29E5A

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Niddy,

Please check the private content area.

Best regards,
The 8Theme Team

Hello, @ju,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to confirm that the solution has been effectively implemented.

For your reference, the resolution involved selecting the “Inactive” option within the path: Elementor > Settings > Features > Upgrade Swiper Library. This action has addressed the concern you were experiencing.

Additionally, we have provided an image in the private content area for your convenience, which should further assist you in verifying the changes.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @ju,

Thank you so much for purchasing our theme and contacting our support center.

We would like to kindly request that you provide us with a detailed description of the issue you are encountering with the slider effect, specifically the “overflow” behavior you mentioned. To assist us in understanding the problem more clearly, could you please attach a screenshot of the slider in question?

Additionally, for a comprehensive review, we would appreciate it if you could share the URL of the page where the issue is occurring.

In order to facilitate a thorough investigation and to provide you with the most effective support, we also require access to your site’s wp-admin. Please submit your login credentials securely in the private content area provided for this purpose.

We kindly recommend that you take a complete backup of your site before proceeding.

We assure you that your information will be handled with the utmost confidentiality and used solely for the purpose of resolving your technical issue.

Thank you for your cooperation and trust in our team. We look forward to your prompt response so that we can address your concerns as quickly as possible.

Best Regards,
The 8Theme Support Team

Hello, @Niddy,

Thank you for contacting us and for using XStore.

Please check the private content area.

Best regards,
The 8Theme Team

Hello, @ajay388,

Thank you for your response.

Upon reviewing your website through a personal mobile device, we are pleased to confirm that the cover photo is displaying correctly. However, we would like to suggest a few enhancements to improve the mobile user experience.

Firstly, we recommend reducing the font-size of the black headline to ensure it fits comfortably within the screen dimensions. Additionally, it would be beneficial to decrease the font size of the green headline, as it currently appears oversized and extends beyond the screen on mobile devices.

Furthermore, we believe that adjusting the background to a “cover” size would provide a more visually appealing and cohesive layout.

We trust that these suggestions will be valuable in optimizing your website’s mobile presentation. Should you require any further assistance or clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

We have conducted a review of your website and observed the current appearance of your custom carousel, as depicted in the following image: https://imgur.com/6nBdbBc.

To ensure that we can assist you effectively, we kindly request that you provide a detailed description of the issue you are encountering. Please specify the exact modifications you wish to implement regarding the styles, or articulate your ultimate objective for the carousel. This information will greatly enhance our understanding and enable us to address your needs accurately.

Furthermore, for us to perform a comprehensive analysis of your settings and offer precise assistance, we would appreciate it if you could provide us with access to your site’s wp-admin. Please submit these credentials securely in the private content area designated for such sensitive information.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to delivering the support you require and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @Qilah,

Thank you for reaching out to us with your concern.

In order to address the issue you are experiencing, we kindly request that you implement the following custom CSS code. Please navigate to the XStore section, then proceed to Theme Options, and select Theme Custom CSS. Once there, insert the code into the Global CSS area.

Here is the code you should add:

@media (max-width: 767px) {
    .product-view-mask3 .content-product .footer-product {
        position: relative !important;
        top: 10px !important;
        bottom: 0px !important;
    }
}

The result should look like this: https://imgur.com/NMWzXDK

We trust that this will effectively resolve your concern. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team