Different home megamenu and categories megamenu

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: jungeun
    jungeun
    Participant
    January 29, 2024 at 19:25

    I want to show like home mega menu https://imgur.com/a/N1Ci03X

    but when I press (women, men, Womwn-top …. etc) It seems like https://imgur.com/vQzDG3v

    what is problem? I used staticblock. https://imgur.com/a/N1Ci03X

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 30, 2024 at 06:35

    Hello, @jungeun,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that upon thorough review of your website, we have found that the mega menu is functioning correctly. To provide you with a clear reference, we have recorded a video demonstration. We kindly ask that you view the video in its entirety for your convenience. https://www.veed.io/view/2fb0fc06-9d20-4b8c-9baf-83ad8a11c750?sharingWidget=true&panel=share

    Should you continue to experience any issues, we would greatly appreciate it if you could provide us with a screenshot highlighting the specific problem. Additionally, please offer a detailed description of the issue and clarify your exact requirements or the end result you are aiming to achieve. This information will enable us to understand your needs better and offer the most appropriate assistance.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    We are committed to ensuring your satisfaction and look forward to resolving any concerns you may have.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: jungeun
    jungeun
    Participant
    January 30, 2024 at 19:52

    Hello, Thank you for answer. you recorded is a home screen. I can see it well on the home screen, but when I press Women or Men or subcategories, the banner of the mega menu comes out differently than when I see it at home. I want to know how to solve this problem.

    https://imgur.com/a/N1Ci03X
    1. home screen menu
    2. category screen menu

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2024 at 07:44

    Hello, @jungeun,

    Thank you for your response.

    We acknowledge the concerns you have brought to our attention.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind regards,
    The 8Theme Team

    Please contact administrator
    for this information.
  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.