Hello, @PanosN,

Thank you for contacting us and for using XStore.

To address the concern you have raised, we kindly request that you refer to the instructions provided in our theme documentation. You can access the relevant guide by following this link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope you find the documentation informative and that it effectively resolves your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

PS: something is wrong with your new system, I can’t submit a topic for pages with active support, but it shows me 5years old pages.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Kashif,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Farhad,

Thank you for contacting us and for using XStore.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The WPBakery plugin is functioning properly on your site. For your convenience, we have created a video demonstration to guide you through our findings. You can view this video in its entirety in the private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @PJone,

Thank you for using our theme and for contacting us.

1/ & 2/ We kindly request that you furnish us with a screenshot of the previous Twitter icon, as well as the URL of the webpage where this icon is displayed. This will enable us to review the matter and offer you the appropriate assistance.

Furthermore, we would appreciate it if you could provide us with the login credentials for your site’s WordPress admin panel. This will allow us to thoroughly examine your settings and deliver a more precise resolution to your issue.

3/ We would like to provide you with instructions to remove the “Posted by …” text from the single post page on your website. Kindly follow the steps outlined below:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Select the “Global CSS” tab.
5. Copy and paste the following CSS code into the provided area:

.single-post .meta-post time.entry-date.published.updated {
visibility: visible !important;
}
.single-post .meta-post {
visibility: hidden !important;
}

4/ Should you desire to alter the term “continue reading” link on blog page layout of your website, we kindly advise the installation of the Loco Translate plugin. Upon successful installation, please proceed to modify the language file associated with the XStore theme to reflect your specific requirements. Ensure to save your settings after making the necessary changes.

For your convenience, we have included a visual reference to assist you with this process.
https://ibb.co/zP0rpXk & https://imgur.com/555FV4w

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope you find these instructions beneficial. Should you require further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, Kristian,

I hope this message finds you well.

We are delighted to inform you that the technical issue you were experiencing on your website has been successfully resolved by our team.

In order to address the problem, we have taken the following actions:

1. Increased the “Max execution time” setting from 300 to 1000.
2. Performed updates on all the plugins installed on your website.
3. Temporarily disabled and then reactivated the Elementor Pro plugin.

These measures have effectively rectified the issue. We kindly ask that you revisit your website after clearing your browser’s cache to confirm that everything is functioning as expected. Additionally, for your reference, we have provided a screenshot illustrating the resolution: https://ibb.co/Yd3mKGW

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Fantasy Prints,

We are glad your issue has been solved, If you have any more questions or if there’s anything else, we can help you with, feel free to ask.

Have a nice day!

This topic is now closed.

Best regards,
The 8Theme Team

Hello, @ryan,

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, @ricardo,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Our team has made the necessary edits to the product and removed the variation default values, which has addressed the problem you were experiencing. Additionally, we have prepared a video walkthrough to guide you through the resolution. You can view this video in the private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for your response.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The Footer appears to be functioning properly. For your convenience, we have recorded a demonstration video showcasing the Footer’s performance on your site. You can view this video in the private content area provided.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @ricardo,

Thank you for contacting us and for using XStore.

To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation. https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust this will be of assistance to you.

If the issue persist, we would appreciate it if you could create temporary wp-admin access and FTP access share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

To create FTP access, please contact your hosting provider for assistance.

Warm regards,
The 8Theme Team

Hello, @rfs1,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you desire to modify the top header text to display as a single line on mobile devices, we kindly ask that you follow the steps outlined below:

1. Please navigate to the “XStore” section within your website’s dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”

Once there, copy and paste the following CSS code:

@media (max-width: 767px) {
    .et_b_header-html_block p {
        font-size: 7px !important;
    }
}

By implementing this code, the top header text should appear as intended on mobile devices. For your reference, the expected outcome can be viewed at the following link: https://ibb.co/bHBWyGF

2/ & 4/ Do you mean this: https://ibb.co/svrfjch , https://ibb.co/0KkkfM8

we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ Should you desire to display the secondary menu on mobile devices, we kindly ask that you follow these steps:

1. Create a new static block that includes the secondary menu.
2. Proceed to the following location within your dashboard: XStore > Theme Options > Header Builder > Mobile.
3. In the ‘Mobile’ section, locate the ‘Bottom Header’ and add an HTML block.
4. Choose the specific static block you have created.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image to serve as a visual guide for the aforementioned process.

https://ibb.co/8XGyZFJ , https://ibb.co/m4FxS9Z , https://ibb.co/J3GhXJ2 , https://ibb.co/CW5cXLD , https://ibb.co/Wx59R5P , https://ibb.co/jVKw8TK

We appreciate your attention to this matter and are here to assist should you require any further guidance.

Warm regards,
The 8Theme Team

Hello, @Seainfotech,

Thank you for your response.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Thank you for your understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Brunos,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache and temporarily deactivate the Content Delivery Network (CDN) on your website. https://ibb.co/qmZmkf1

For your convenience, we have provided an image for reference.

On Desktop: https://ibb.co/C7K5GLy
On Tablet: https://ibb.co/r326QSc
On Mobile: https://ibb.co/5Lc1g6J

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team