Hello, @lew-shop,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we have identified that the child theme currently in use is causing issues. To confirm this, we activated the parent theme and observed that the problems were no longer present. For your convenience, we have documented our findings in a video, which is now available for you to view in the private content area.

Please note that our team is not responsible for any additional code customizations made within the child theme. We kindly suggest reaching out to your site developer to address and rectify the identified issues.

We appreciate your understanding in this matter. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @bzzxzz,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @TronShop,

Thank you for your response.

We wish to inform you that we have temporarily deactivated the cache plugin on your website. It is our recommendation that you also disable any caching and optimization plugins while your site is still under development.

For your convenience, we have prepared a video tutorial that outlines the necessary steps and best practices. You can find this video in the private content area designated for your reference.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we are pleased to inform you that we did not detect any issues/notices within the site’s backend. For your convenience, we have created a video walkthrough to provide you with a visual reference. You can find this video in the private content area designated for your review.

We kindly suggest that you clear your browser cache and attempt to access the website once more. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

2/ We suggest disabling all third-party plugins (including cache plugins and deactivate CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @sethr,

Thank you for reaching out to us with your concern.

1/ We regret to inform you that we are currently unable to access your website as it appears to be in maintenance mode. To facilitate our assistance, we kindly request that you provide us with valid and functional WordPress administrative credentials. Please ensure that you submit these details securely within the private content area of this topic.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We kindly request that you provide us with screenshots clearly indicating the text links whose color you wish to modify, along with a visual mark highlighting the said links. Additionally, please specify if you would like these links to be underlined.

Furthermore, for us to accurately assess and address your requirements, we would appreciate it if you could supply the URLs of the pages in question.

Your cooperation in providing these details will enable us to generate and provide you with the appropriate custom CSS code to resolve your issue effectively.

We thank you in advance for your understanding and collaboration.

Warm regards,
The 8Theme Team

Hello, @Nick G,

Thank you so much for purchasing our theme and contacting our support center.

1/ Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @gayleen,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly request that you clear your browser’s cache before revisiting your site.

Upon investigation, it was determined that the root cause of the issue was an unclosed CSS code segment located within the Xstore > Theme Options > Theme Custom CSS > Global CSS section of your website’s backend. Our team has addressed this by adding the necessary closing brackets to the CSS code.

For your convenience, we have attached images that serve as a reference to the modifications made. Please review them to verify the resolution. https://ibb.co/QP29Sqg & https://ibb.co/ZYs7fsR

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TimN2408,

Thank you for your response.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

2/ We suggest disabling all third-party plugins (including cache plugins and deactivate CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @hafunerix,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your convenience, we have implemented an up-sell widget within the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder. This addition should address the concerns you raised.

Please refer to the attached image for further guidance. https://ibb.co/k00Y9LZ

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have completed the translation of the “Related Products” text within the Loco Translate plugin, under the Theme section for the XStore theme language files. Please refer to the attached image for your reference. https://ibb.co/wcbPHLM https://ibb.co/ncYkr26

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Crispy123,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and then revisit your site to see the changes. Specifically, we have disabled the AJAX filter option, which can be found under the following navigation path: XStore > Theme Options > WooCommerce > New Shop > Shop Page Filters.

For your convenience, we have created a reference video which you can view in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Joao,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @szymon,

Thank you for your response.

To adjust the position of your banner within the XStore theme, kindly follow the steps outlined below:

1. Navigate to the ‘XStore’ option in your dashboard.
2. Proceed to ‘Theme Options’.
3. Click on ‘WooCommerce’.
4. Select ‘New Shop’.
5. Go to ‘Shop Page Layout’.
6. Locate ‘Banner Position’.
7. Choose the desired option that best suits your needs.
8. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have included an image to serve as a visual reference for the aforementioned process. https://ibb.co/NTk365N

We are optimistic that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Focu5,

Thank you for contacting us and for using XStore.

To address your concern, we kindly ask that you implement the following solution. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS, and proceed to copy and paste the CSS code provided below.

Upon completion, the outcome should resemble the example provided. https://ibb.co/wdRWLxY

.woocommerce-checkout  #billing_country_field .woocommerce-input-wrapper span .selection > span {
    width: unset !important;
}

We hope you find this information useful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @buf,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
Our demos use CDN and cache plugin (WP-Rocket).

We have conducted a thorough review of your website’s performance test across different devices. We are pleased to inform you that the site’s speed on desktop platforms is exemplary. However, we have observed that the mobile experience does not meet the same standard and can be considered suboptimal.

On desktop: https://gtmetrix.com/reports/bufanatic.com/VMGtKNd5/
On mobile: https://pagespeed.web.dev/analysis/https-bufanatic-com/fbg1reagk5?form_factor=mobile

We recommend that you review the suggestions provided by Google PageSpeed Insights in the Top METRICS, accessible here: https://ibb.co/K7TWG4h & https://ibb.co/BCdDTNN

About your results on Google PageSpeed Insights for mobile devices.

-Largest Contentful Paint element https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr

-Reduce JavaScript execution time https://developer.chrome.com/docs/lighthouse/performance/bootup-time/?utm_source=lighthouse&utm_medium=lr

-Minimize main-thread work https://developer.chrome.com/docs/lighthouse/performance/mainthread-work-breakdown/?utm_source=lighthouse&utm_medium=lr

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
3/ https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed Insights. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team