Template Editing and Site Translation Issues

Hello, @TronShop,

Thank you so much for purchasing our theme and contacting our support center.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

2/ Loco translate plugin is used for only a single language, If you want to use your site in a multilanguage, then you have to use WPML or Polylang plugin as per your requirements: https://xstore.helpscoutdocs.com/category/18-theme-translation

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, @TronShop,

Thank you for your response.

We wish to inform you that we have temporarily deactivated the cache plugin on your website. It is our recommendation that you also disable any caching and optimization plugins while your site is still under development.

For your convenience, we have prepared a video tutorial that outlines the necessary steps and best practices. You can find this video in the private content area designated for your reference.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TronShop,

Thank you for your response.

We have conducted a thorough review of your website using the Chrome browser on a Windows operating system and are pleased to report that we have not encountered any issues. The theme options appear to be functioning correctly in customizer/live mode.

For your convenience, we have created a video demonstration that showcases the functionality in question. You can view this video in the private content area provided.

Should you continue to experience difficulties, we kindly ask that you furnish us with additional details, including the specific operating system and browser where the issue is occurring. This information will enable us to replicate the problem on the same device and browser, allowing us to provide you with more targeted assistance.

Thank you for your attention to this matter. We look forward to your response and stand ready to offer further support.

Best regards,
The 8Theme Team

Dear TronShop Team,

We hope this message finds you well.

We would like to inform you that we have been utilizing MacOS Sonoma Version 14.3.1 (23D60) for our video recording processes. We have verified that the Theme Options are functioning as expected. For your convenience and review, please find below the links to the videos demonstrating the Theme Options in action on both Chrome and Safari browsers:

– For Chrome: [Video Demonstration on Chrome](https://www.awesomescreenshot.com/video/24932136?key=f23b8eeea5d5f9af26e8481a29a0bf35)
– For Safari: [Video Demonstration on Safari](https://www.awesomescreenshot.com/video/24932338?key=92bfca42ff9c085e35d8bdfbd68c5ff3)

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Dear TronShop,

Our team has conducted a thorough review of the Theme Options functionality on your website. This investigation was carried out by three of our team members, each accessing your site from different devices and browsers, and located in various countries. It is important to note that none of them encountered any issues, as evidenced by the screenshot provided here: https://prnt.sc/QYZkUz7QNzVG.

To assist us in resolving this matter, we kindly request that you attempt to access the Theme Options using an alternative device. This step will help us determine whether the problem might be related to a caching issue in the browsers you typically use, or possibly due to an additional browser extension that could be causing interference.

Additionally, we suggest that you try logging into the site using the account credentials you have previously provided to our team.
Unfortunately, it is challenging for us to assist with a problem that we are unable to replicate when accessing your site.

It is also possible that the issue you described could be caused by a third-party plugin. We recommend that you temporarily disable any third-party plugins and then verify whether the Theme Options function correctly.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Team

Dear TronShop,

We appreciate your prompt response.

We kindly request that you conduct a thorough testing of the functionality across various devices.

Best Regards,
The 8Theme Team

Hello, TronShop,

We have reviewed our records and cannot recall a similar situation occurring with any of our other users recently. It is indeed a peculiar and unfortunate circumstance that you are experiencing.

To potentially resolve the issue, we suggest updating your browser or disabling any third-party browser extensions that may be active. Additionally, it may be beneficial to restart your computer, especially if it has not been powered off for several days.

Regrettably, these are the only solutions we can offer at the moment.

Best Regards,
The 8Theme Team

Hello, TronShop,

We kindly request that you conduct a test to evaluate the functionality of the ‘Appearance > Customizer’ when the default WooCommerce theme, Storefront, is activated on your website.

Best Regards,
The 8Theme Team

Hello, TronShop,

We kindly request that you navigate to the “Appearance” section, then select “Themes” and proceed to activate the “Storefront” theme. Following this, please access the “Customizer” under the “Appearance” menu to verify whether the settings are loading correctly. Once this is completed, please return to “Themes” within the “Appearance” section and activate the “XStore child theme.”

We appreciate your attention to this matter.

Best Regards,
The 8Theme Team

Hello, TronShop,

We would like to inquire if you have noticed any errors within the browser console. For your convenience, we have provided a link to a guide that details the process of accessing the web console: https://xstore.helpscoutdocs.com/article/208-how-to-access-web-console.

Best Regards,
The 8Theme Team

Hello, TronShop,

We kindly request confirmation as to whether you have had the opportunity to carry out the test we have previously asked for on several occasions. This test involves deactivating all third-party plugins and subsequently verifying the functionality of the options.

Best Regards,
The 8Theme Team

Hello, TronShop,

You’re welcome!

Best Regards,
The 8Theme Team