Hello, @patrickjanko,

We appreciate your patience and the time you took to reach out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, we kindly ask that you clear your browser’s cache and revisit your website.

Our technical team has made the necessary adjustments by editing the homepage using Elementor. Specifically, we have modified the ‘Edit Product Categories’ element by disabling the ‘Hide Empty’ option, which has addressed the concern you highlighted.

For your convenience, we have attached an image to this message to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Brunos,

Please be advised that the downloadable product functionality is provided by the WooCommerce plugin, Please contact WooCommerce plugin support for assistance. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme Team.

Hello, @ryan,

Thank you for contacting us and for using XStore.

We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme Team.

Hello, @sandreck,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the XStore package comes equipped with a selection of plugins designed to enhance your experience. For a detailed list of the included plugins, please visit our documentation page at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We would like to inform you that the demo sites for XStore have been developed using the Elementor plugin, as opposed to the Elementor Pro plugin.

We trust this information will be of assistance to you.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

We kindly request that you capture a screenshot or record a video illustrating the issue you are encountering, as this will greatly enhance our ability to understand and address the problem. Once you have created the visual documentation, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Jay,

Thank you for contacting us and for using XStore.

Kindly furnish us with the URLs of the pages where you require modifications to the page title and description.

Additionally, we would be grateful if you could provide a screenshot to enhance our comprehension of your request.

Moreover, we kindly request that you generate temporary wp-admin credentials and share them with us through the private content area. This will enable us to examine your configurations and gain a more thorough insight into the matter.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Duarte,

We appreciate your prompt response.

Please be informed that we have successfully implemented the Custom CSS code within the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS section of your website. The functionality has been thoroughly tested and is now operating seamlessly. For your reference, we have provided screenshots illustrating the successful implementation: https://prnt.sc/kLQuK-xQcAdl and https://prnt.sc/EE9PmfdEsOfF

We kindly ask that you revisit your site after clearing your browser’s cache to observe the enhancements.

Warm regards,
The 8Theme Team

Hello, @ahmad raza,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed with the deregistration and subsequent registration of your theme. To ensure a smooth process, please carefully read and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/#Theme-Registration-sGOK3

2/ Following the successful registration of your theme, we are pleased to guide you through the process of installing the demo content on your website. For detailed instructions, please visit our documentation page at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope you find this information helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you so much for purchasing our theme and contacting our support center.

1/ To configure your header, kindly proceed to the following navigation path: XStore > Theme Options > Header Builder.

2/ Regarding the footer configuration, we invite you to consult our theme documentation for detailed guidance. https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

Should you continue to experience any difficulties, please do not hesitate to provide a screenshot illustrating the issue. Additionally, we request that you submit your site’s wp-admin access credentials within the private content area of our support forum. This will enable us to investigate the matter further and offer the necessary support.

We appreciate your cooperation and look forward to assisting you.

Warm regards,
The 8Theme Support Team

Hello, @Duarte,

Greetings from the 8Theme team.

We would like to inform you that we have addressed your query in a previous topic. Kindly refer to our response at the following link: https://www.8theme.com/topic/i-want-to-add-a-border-in-product-listing-2/#post-383555.

Please continue the discussion within that thread to maintain a streamlined communication process. We kindly request that you refrain from creating multiple topics for the same issue, as this may lead to confusion and delays in assistance.

We appreciate your cooperation and understanding in this matter.

Best regards,
The 8Theme Team

Hello, @filmguerilla,

Thank you for reaching out to us and for choosing our theme for your new website. We appreciate your continued support and are here to assist you with any issues you encounter.

Regarding the mega menu dropdown issue you’ve encountered, we recommend implementing the following CSS code for resolution. Kindly copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and review your site.

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We are pleased to inform you that the following solution should effectively address your concern.

Kind Regards,
8theme team.

Hello, @Joao,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Mathew,

We appreciate your prompt reply regarding the issue you have encountered.

To address your concern, we kindly ask that you follow these steps:

1. Copy the CSS code provided below.
2. Navigate to the “Xstore” section.
3. Proceed to “Theme Options”.
4. Select “Theme Custom CSS”.
5. Paste the copied code into the “Global CSS” field.

.content-product p.stock.out-of-stock {
    font-size: 15px !important;
    width: 100% !important;
    top: 10% !important;
}

The result should look like this: https://ibb.co/ct4fJmy

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @atipikall,

Thank you for your response.

1/ We kindly request that you create a staging environment for your WordPress site to facilitate a thorough review of your settings. This step is crucial in allowing us to provide you with the most effective assistance.

For your convenience, here is a comprehensive guide on how to set up a staging environment for a WordPress site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Additionally, please ensure that you register your staging site following the guidelines provided here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Once the staging site is operational, we would appreciate it if you could share the wp-admin login credentials with us. This will enable our team to access the administrative area and conduct a detailed examination of your configurations.

We are committed to offering you the support you need and look forward to your prompt response.

2/ We would like to inform you that it is possible to customize the appearance of the pricing and add to cart button on your shop page to suit your preferences. This can be achieved by applying custom CSS code.

To implement this, please navigate to the following location within your admin panel: XStore > Theme Options > Theme Custom CSS > Global CSS. Here, you can insert the necessary CSS code to achieve the desired styling.

For your reference, an example of the expected outcome can be viewed at the following link: https://ibb.co/xYpmvJt

.content-product .price ins span.woocommerce-Price-amount.amount, span.price {
color: #2316f8 !important;
font-size: 18px !important;
}
.content-product .price del span.woocommerce-Price-amount.amount {
color: green !important;
}

.content-product .button {
    background-color: aqua !important;
}

.content-product .button:hover {
    background-color: green !important;
}

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Innova Partners,

We would like to inform you that you are at liberty to select and utilize any third-party plugin that best suits your requirements. However, please be advised that you do so at your own risk.

Thank you for your understanding.

Have a great day! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team