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Assistance Request for “Fake Sale Popup” Block

This topic has 6 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

TronShop

Participant

February 16, 2024 at 18:15

Hello 8Theme Team,

I hope this message finds you well. We are reaching out to you to request your assistance regarding the “Fake Sale Popup” block on our website. We have observed that this popup appears below the WhatsApp logo, which is not ideal. We have two specific requests:

We would like to change the title of the Popup to Spanish, as it is currently in English by default.
We aim to prevent the WhatsApp logo from overlapping the Popup on both desktop and mobile views.
Could you please provide guidance on how to address these changes? Your help would be greatly appreciated.

Thank you very much in advance,Team!

Best regards,

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#383648 Copied Theme version: 9.2.8

5 Answers

Tony Rodriguez

Support staff

February 17, 2024 at 06:46

Hello, @TronShop,

Thank you for reaching out to us with your concerns.

1/ We would like to inform you that the string in question originates from the XStore Core plugin. To translate it, please refer to the Core plugin’s language file, which can be found at the following link: https://prnt.sc/PlCXmdkFJQg4

Go to Loco Translate > Plugins > select the XStore Core plugin.Translate the necessary strings and Save.

For further guidance on translating the base theme, you may consult our documentation here: https://xstore.helpscoutdocs.com/article/30-base-theme-translation

2/ Upon thorough review of your website, we are pleased to inform you that we have not detected any issues. We have observed that the fake sale popup is correctly displayed on the left side, while the WhatsApp button is appropriately positioned on the right side of your site. For your convenience, we have attached an image to serve as a reference.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

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TronShop

Participant

February 17, 2024 at 14:58

Dear Tony,

We have integrated a new language into our template (Spanish), following the instructions you provided. However, I noticed that not all words have been translated. Could you guide us on how to complete the translations?

Regarding the “Fake Sale Popup,” we have also made the change as you directed, but the change did not reflect on the production site. Let me share screenshots with you so you can verify that the process was executed according to your instructions, but it did not result in the change we needed.

We look forward to your guidance.

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Rose Tyler

Support staff

February 18, 2024 at 12:13

Hello,

We are pleased to inform you that we have successfully synchronized the translation on your website – https://xstore.helpscoutdocs.com/article/103-translation-files-update . To proceed, you are required to locate and translate the strings manually. For your convenience, here is a screenshot illustrating the strings that need attention: https://prnt.sc/Sp4OKLzg1-UN.

Kindly focus on translating only the essential strings that appear on the front end of the website. It is not necessary to achieve 100% manual translation; however, should you choose to fully translate the content, we would greatly appreciate it if you could share the completed translations with us. This will enable us to provide updated translations to our other esteemed customers.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#383744 Copied

TronShop

Participant

February 19, 2024 at 11:14

Dear Rose,

I want to express my sincere gratitude for your support. We have recently noticed that the “Fake Sale Popup” module has stopped working. We have made the necessary translation change to have it in Spanish, but unfortunately, the popup is not appearing. Could you please verify this issue?

We greatly appreciate your attention and assistance.

Best regards,

#383811 Copied

Rose Tyler

Support staff

February 19, 2024 at 15:06

Hello,

We kindly request that you verify whether the issue you are experiencing is due to a third-party plugin on your website or a caching problem. Should the issue persist after this check, we would appreciate it if you could provide us with FTP access credentials to allow us to investigate the matter more thoroughly.

Additionally, please temporarily disable any CDN caching that may be in effect.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#383857 Copied
Tagged: block fake sale popup, remove fake sale popup, woocommerce assistance request, woocommerce popup blocker, wordpress templates help
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