DIgital download product doesn’t download correctly

This topic has 5 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Tony Rodriguez

  • Avatar: Brunos
    Brunos
    Participant
    February 16, 2024 at 17:36

    Hello,
    I have made some real test for digital download and it seems that there is an issue with download.
    The original downloadable file should be “test-OBJ.zip”.
    But when we click on download we get a mysterious file called “uc”

    Could you help please ?

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Brunos
    Brunos
    Participant
    February 16, 2024 at 17:50

    Sorry I have made a mistake on credentials…
    here are the good.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 17, 2024 at 07:41

    Hello, @Brunos,

    Thank you for contacting us and for using XStore.

    We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme Team.

    Avatar: Brunos
    Brunos
    Participant
    February 17, 2024 at 08:00

    Hello,
    I did some research of my own and this is not an issue from your theme.
    I found this:
    https://wordpress.org/support/topic/problem-with-downloadable-files/

    In conclusion by using google drive we have to set woocommerce download product settings to “redirect only”.
    The problem of this solution is that this is absolutely not secure.
    I need to think about how to find a better solution.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 17, 2024 at 08:12

    Hello, @Brunos,

    Please be advised that the downloadable product functionality is provided by the WooCommerce plugin, Please contact WooCommerce plugin support for assistance. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme Team.

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