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Carousel category does not shows categories

This topic has 8 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

patrickjanko

Participant

February 16, 2024 at 19:22

Hi There,

where can I link categories to the Carousel category?.
There appears only the uncotegorized category.
The other categories are not shown.

Thanks,
Patrick

#383652 Copied Theme version: 9.2.8

7 Answers

Tony Rodriguez

Support staff

February 17, 2024 at 06:20

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

We kindly request that you capture a screenshot or record a video illustrating the issue you are encountering, as this will greatly enhance our ability to understand and address the problem. Once you have created the visual documentation, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#383660 Copied

patrickjanko

Participant

February 17, 2024 at 08:10

Hi there,

all information are the private area.

Thanks,
Patrick

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#383671 Copied

Tony Rodriguez

Support staff

February 17, 2024 at 08:56

Hello, @patrickjanko,

We appreciate your patience and the time you took to reach out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, we kindly ask that you clear your browser’s cache and revisit your website.

Our technical team has made the necessary adjustments by editing the homepage using Elementor. Specifically, we have modified the ‘Edit Product Categories’ element by disabling the ‘Hide Empty’ option, which has addressed the concern you highlighted.

For your convenience, we have attached an image to this message to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#383679 Copied

patrickjanko

Participant

February 17, 2024 at 09:23

Unfortunately I cannot open your uploaded file.

#383680 Copied

Tony Rodriguez

Support staff

February 17, 2024 at 09:26

Hello, @patrickjanko,

Please find the attached screenshot for your reference: https://ibb.co/0tFtrnd

Best regards,
The 8Theme Team

#383681 Copied

patrickjanko

Participant

February 17, 2024 at 09:31

ok, thanks 🙂

#383682 Copied

Tony Rodriguez

Support staff

February 17, 2024 at 09:40

Hello, @patrickjanko,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed. Have a great weekend!

Warm regards,
8Theme’s Team

#383683 Copied
Tagged: best selling, carousel category, category display issue, online store improvement, theme support, woocommerce solutions, woocommerce themes
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Carousel category does not shows categories’' has been successfully resolved, and the topic is now closed for further responses

Carousel category does not shows categories

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