Tony Rodriguez

Hello, @Darren62,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to seek further clarification regarding your recent inquiry, as we found the details provided to be somewhat unclear. To assist you most effectively, could you please elaborate on your specific needs or the ultimate goal you wish to achieve? This information will enable us to investigate the matter thoroughly and provide you with the most appropriate support.

Additionally, we kindly request that you provide the URL of the page where you are experiencing the issue, along with screenshots clearly marked to illustrate the problem. This will greatly aid our understanding and expedite the resolution process.

For a more detailed review, we also ask that you share your site’s wp-admin access credentials in the designated private content area. Rest assured, your information will be handled with the utmost confidentiality and security.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We appreciate your prompt response and look forward to resolving your concerns as swiftly as possible.

Best regards,
The 8Theme Team

Hello, @nigel,

Thank you for contacting us and for using XStore.

We have noted that the new elements introduced require a different coding structure for vertical alignments within the theme. To accommodate these changes, we recommend implementing the following CSS snippet in XStore > Theme options > Theme custom CSS > Global CSS:

.etheme-product-grid-item {
    display: flex;
    flex-wrap: wrap;
    flex-direction: column;
    align-items: flex-start;
    align-content: flex-start;
}

.etheme-product-grid-content {
    flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column;
}

.etheme-product-grid-button {
    margin-top: auto;
    width: auto;
    align-self: center;
}

These adjustments should help achieve the desired layout. You can view the expected results via the following links:

– [Screenshot 1](https://prnt.sc/b9eG1jpv-QIC)
– [Screenshot 2](https://prnt.sc/FkhFwUFWP-mT)

We would appreciate your feedback on whether this solution meets your expectations. Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @Danish,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved, and the Child theme has been activated accordingly.

For your reference, please review the image provided in the private content area

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Invizion,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly verify at your earliest convenience and let us know if everything is functioning as expected.

2/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be of assistance to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team.

Hello, @nigel,

Thank you so much for purchasing our theme and contacting our support center.

To modify the slug of a product, please adhere to the following steps:

1. Navigate to your Dashboard and select ‘Products’.
2. Choose ‘All Products’.
3. Locate the product for which you wish to change the slug.
4. Click on the ‘Quick Edit’ option.
5. In the Quick Edit menu, update the slug as required.
6. Click ‘Update’ to save the changes.

For your reference, images illustrating these steps are available in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @vera,

Private Content

Best regards,
The 8Theme Team

Hello, @ONOFF TECH,

Thank you for contacting us and for using XStore.

We are reaching out to request your assistance in providing further details to help us understand and resolve the issue you are experiencing.

Could you please provide the specific URLs of the pages where the header and footer are displayed incorrectly? Additionally, for a clearer understanding of the problem, we would appreciate it if you could record a video demonstrating the issue. Once recorded, kindly upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, to facilitate a thorough review of your settings, we kindly ask you to create temporary wp-admin access. Please share these login details securely through the private content area.

We also recommend that you perform a complete backup of your site before making any changes or providing access. This precaution will help safeguard your data during the troubleshooting process.

We look forward to your prompt response and are here to assist you further. Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Fareed Fares,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @MustafaPatel,

Thank you for your response.

To modify the settings in the Fake Sales Booster popup, please follow these steps:

1. Navigate to Xstore > Sales Booster.
2. Select “Fake Sale Popup”.
3. Click on “Settings”.
4. Make the necessary changes as per your requirements.
5. Click “Save” to apply the changes.

For your reference, please view the image provided in the private content area.

Additionally, please read our theme documentation here: https://www.8theme.com/documentation/docs/fake-sale-popup-2/

We hope this guidance is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Allen,

Thank you for contacting us and using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. We appreciate your patience while we worked on this matter.

To edit the Shop Page layout, please follow these outlined steps:
1. Navigate to Xstore > Xstore Builders > Product Archive Page.
2. Edit the current archive page using Elementor.
3. Proceed to the Sidebar Filters Widget and make the necessary changes as per your requirement.
4. Click “Update” to save the changes.

For your reference, you can view the relevant image in the private content area.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @TheOne,

Thank you for contacting us and for using XStore.

We are reaching out to provide you with guidance on how to adjust the review display settings on your website.

1. **To display the review rate dropdown**, please insert the following CSS code into your website:
– Navigate to **Xstore > Theme Options > Theme Custom CSS > Global CSS** and add:

 .comment-respond .comment-form-rating #rating {
       opacity: 1 !important;
}

– You can view the expected result here: (https://paste.pics/R238O)

2. **To enable star ratings in the reviews section**, please follow these steps:
– Go to **Xstore > Theme Options**
– Navigate to **WooCommerce Shop > Single Product Page**
– Under **Tabs**, find the **Reviews Position Dropdown** and select “Next to tabs”
– Click “Publish” to save the changes.

– For your reference, you can view the settings in the following image (https://paste.pics/edit/R23DW)

Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified an issue with the Elementor widget panel not loading correctly on all pages. For your reference, please view the images provided in the private content area.

We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Bumaa,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hello, @goong,

To obtain detailed information about the licensing for Elementor and WP Bakery, we kindly advise you to reach out directly to their respective support teams. Below are the links to their support pages for your convenience:

– Elementor: (https://elementor.com/support/)
– WP Bakery: (https://wpbakery.com/features/support/)

Please note that licensing inquiries fall outside the scope of our services, and we appreciate your understanding in this matter.

Should you need any further assistance or have additional questions, please feel free to contact us at any time. We are here to assist you.

Best regards,
The 8Theme Team