Header and Footer Not Visible on Home Page

This topic has 2 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: ONOFF TECH
    ONOFF TECH
    Participant
    May 29, 2024 at 10:42

    Our website is facing an issue where the header and footer are not showing up on the home page. However, they display correctly on other pages.
    Could you please look into this and advise on how to fix it?

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 29, 2024 at 11:45

    Hello, @ONOFF TECH,

    Thank you for contacting us and for using XStore.

    We are reaching out to request your assistance in providing further details to help us understand and resolve the issue you are experiencing.

    Could you please provide the specific URLs of the pages where the header and footer are displayed incorrectly? Additionally, for a clearer understanding of the problem, we would appreciate it if you could record a video demonstrating the issue. Once recorded, kindly upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

    Furthermore, to facilitate a thorough review of your settings, we kindly ask you to create temporary wp-admin access. Please share these login details securely through the private content area.

    We also recommend that you perform a complete backup of your site before making any changes or providing access. This precaution will help safeguard your data during the troubleshooting process.

    We look forward to your prompt response and are here to assist you further. Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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