Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 13,904 total)
1 2 3 … 165 166 167 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @napfun,

    Thank you for your response.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #397522 Copied In reply to: How can I move the color swatches to the below of product title on the shop page？
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MAHDAR,

    Thank you for your response.

    1/ We have conducted a thorough review of your website and noticed that the issue persists on both the frontend and backend. For your reference, we have documented this in an image which you can view at the following link: (https://paste.pics/edit/R2NDD).

    Please review the provided evidence at your earliest convenience and let us know how you wish to proceed.

    Please contact your service provide first and ask them to fix it.

    2/ We have conducted a thorough review of the Archive Widget and confirmed that it is functioning optimally on our test sites. For your reference, please view the attached image that demonstrates the widget’s performance: (https://paste.pics/edit/R2NDG).

    It appears that the issue you reported is isolated to your site.

    3/ If the issue persist, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #397490 Copied In reply to: image in the mobile menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Budeva,

    Thank you so much for purchasing our theme and contacting our support center.

    Please downgrade Php version 8.3 to 8.0 or 8.1 and Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and check again.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #397483 Copied In reply to: Im Experiening a weird issue with the Categories sidebar making my product images dissapear
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alpha111,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that the issue you reported has been successfully resolved. The solution involved enabling the motion effects sticky option and setting the offset value to 90 in the second header.

    For your reference, you can view the images demonstrating the adjustments in the private content area.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to support you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397459 Copied In reply to: Sticky header not working as intended its overlaping
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @napfun,

    Thank you so much for purchasing our theme and contacting our support center.

    To address the concern you’ve raised, we kindly ask that you implement the following solution: please navigate to the XStore section, then proceed to ‘Theme Options’, followed by ‘Theme Custom CSS’, and finally, paste the provided CSS code into the ‘Global CSS’ area.

    .etheme-product-grid-content {
    display: flex;
    flex-direction: column;
}
.etheme-product-grid-title {
    order: 1;
}
.etheme-product-grid-item .st-swatch-in-loop.st-swatch-popup:not(:last-child){
    order: 2;
}
.etheme-product-grid-content .price {
    order: 3;
}
.etheme-product-grid-categories {
    order: 4;
}
.etheme-product-grid-item .quantity-wrapper{
    order: 5;
}

    We are optimistic that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #397456 Copied In reply to: How can I move the color swatches to the below of product title on the shop page？
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alpha111,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Kind Regards,
    8theme team

    #397455 Copied In reply to: popup search with header ajax search look
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @azicard,

    You are welcome.

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #397452 Copied In reply to: Questions on theme single product builder (V9.3)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Invizion,

    Thank you for your response.

    1/ Please contact your hosting provider for further assistance. They can help investigate server-related issues or provide additional insights into what might be causing the problem.

    2/ To update your product attributes, please follow the steps outlined below:

    1. Navigate to the Dashboard.
    2. Select ‘Products’.
    3. Click on ‘Attributes’.
    4. Choose ‘Configure Terms’.
    5. Click ‘Edit’.
    6. Add the color and ensure to save your settings.

    Should you wish to add an image to the attribute, please proceed as follows:

    1. Select the attribute type as ‘Image’.
    2. Add your desired image and remember to save the settings.

    For your reference, an illustrative image has been provided in the private content area of our website.

    Additionally, please watch video for reference: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

    We trust this information will be of assistance to you. Should you require further help, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397356 Copied In reply to: Header no import from the xtore prebuilt template and woocommerce product variation
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darren62,

    We are glad to hear that you were able to identify and resolve the issue on your own! It’s great to know that you’re enjoying the theme compared to others you’ve tried in the past. However, We are sorry to hear about your disappointment with the support experience. We always strive to provide top-notch assistance to our users, so if there’s anything specific you feel we could improve upon or if you have any further questions or concerns, please don’t hesitate to let us know. We’re here to help!

    Best regards,
    The 8Theme Team

    #397353 Copied In reply to: Containers not going full width unless using shortcode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Adeeb Ahmed,

    We are delighted to inform you that the issue you reported has been successfully resolved. The color in the header has been changed from “Orange” to “Green” using Elementor.

    Should you wish to make further color changes, please follow these steps:
    1. Navigate to Xstore > Xstore Builders > Header.
    2. Edit the current active header using Elementor.
    3. Proceed to the Top Section Container.
    4. In the Style Tab under the Background Option, adjust the color as per your preferences.

    For your reference, we have provided images in the private content area

    We hope you find this information useful. Should you require any further assistance, please do not hesitate to contact us. We are committed to providing you with the support you need.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397349 Copied In reply to: Changes not applying from menu, i tried many times
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darren62,

    1. Upon reviewing the homepage of your website, we have confirmed that there are no issues present. The specific section in question is already set to full-width. You may verify this by visiting: https://oralmat.co.uk/

    2. Sections were used in previous versions of the Elementor plugin, currently, containers are in use, but you can disable them via Elementor > Settings > Features https://prnt.sc/YYEsp8OYIEGL

    We trust this information will be of assistance to you. Should you need any further help, please feel free to contact us at any time. We are here to support you.

    Best regards,
    The 8Theme Team

    #397343 Copied In reply to: Containers not going full width unless using shortcode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nigel,

    You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day.

    Best Regards,
    The 8Theme’s Team

    #397337 Copied In reply to: Buttons not aligned horizontally on category pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    To align the variations of your product inline, you may utilize the following custom CSS code:

    .single-product form.cart table.variations th {
    display: inline-block !important;
}
.single-product form.cart table.variations td.value {
    width: auto;
}

    Should you require customization that replicates the exact appearance as shown in the screenshot you provided, please note that this will involve additional custom coding.

    Our team of skilled developers is ready to assist you with a tailored solution. For a precise estimate and to discuss further details of the customization, we kindly ask you to submit a request through our customization services panel. You can do so by following this link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

    We appreciate your understanding and are here to support you with any further inquiries or additional assistance you might need.

    Thank you for choosing 8Theme.

    Kind Regards,
    The 8Theme Team

    #397334 Copied In reply to: Hello, selecting Color (circle) and Label (square) in Variation Swatches is not working, only Select
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sam,

    We are delighted to assist you with the customization of your scrollbar. To move the scrollbar towards the right, please insert the following CSS code into your theme settings. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS and add:

    .etheme-elementor-off-canvas_content {
    padding-right: 15px !important;
}

    You can preview the expected result by visiting this link: [https://paste.pics/R2GKN](https://paste.pics/R2GKN).

    We trust this information will be useful to you. Should you need any further assistance or have additional queries, please feel free to contact us. Our team is always available to provide the support you need.

    Best regards,
    The 8Theme Team

    #397327 Copied In reply to: The vertical sliding bar appears on front of the open subcategories icon
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nigel,

    We would like to provide some clarification regarding the issue you are experiencing with your site.

    1. The issue you’ve encountered with the alignment of the product buttons is not due to a default problem with the demo site. It appears that you have activated the option to display the product title, which varies in length (some titles span two lines, while others occupy only one line). Additionally, you have enabled the display of ratings, prices, and an “add to cart” button under the widget settings. These settings are the primary reasons for the misalignment you are observing.

    We trust this explanation resolves your concerns.

    2. Should you encounter any further issues, we kindly ask that you initiate a new topic on our support forum. Our team is committed to providing you with the assistance you need, and we encourage you to reach out to us for any queries or support.

    Best Regards,
    The 8Theme’s Team

    #397322 Copied In reply to: Buttons not aligned horizontally on category pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Danish,

    We would like to guide you through the process of making your logo visible on the mobile version of your website. Please follow the steps below to add the necessary CSS code:

    1. Navigate to XStore > Theme Options.
    2. Click on Theme Custom CSS.
    3. Select Global CSS.
    4. Insert the following CSS code:

    @media screen and (max-width: 480px) {
  .elementor-6791 .elementor-element.elementor-element-3327ccd {
    --container-widget-width: 40.85%;
  }
}

    Please note that you can adjust the width of the logo by increasing or decreasing the percentage value as needed.

    For your reference, you may view the expected result at the following link: (https://paste.pics/R2G1B).

    We trust this information will be helpful to you. Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to support you.

    Best regards,
    The 8Theme Team

    #397320 Copied In reply to: Logo Visibility mobile screen time and Mobile Menu Editing Issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    Thank you for your response.

    We would like to inform you that the “Theme Variations and Swatches” feature is compatible exclusively with Global Attributes and does not support local product attributes.

    To utilize the color attributes of squares and circle for global color variations, please follow the steps outlined below:

    1. Navigate to your Dashboard and select ‘Products’.
    2. Click on ‘Attributes’, then ‘Color Attributes’, and choose ‘Edit’.
    3. In the ‘Type’ field, select the desired ‘Type Value’.
    4. Click “Update” to save your changes.

    For your reference, an illustrative image has been provided in the private content area.

    Should you require further assistance or have any questions, please feel free to contact us. We are committed to providing you with the support you need.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397301 Copied In reply to: Hello, selecting Color (circle) and Label (square) in Variation Swatches is not working, only Select
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nigel,

    Yes, you’ll need to reapply those changes. They won’t automatically update when you import the demo theme again for your other license.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    #397299 Copied In reply to: Buttons not aligned horizontally on category pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Houzmatic,

    Thank you for your response.

    Please check how it works with the default WooCommerce theme – Storefront.
    Go to Appearance > Themes > Install and activate the Storefront theme.
    Let us know the results.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #397293 Copied In reply to: Login link for existing customer at checkout not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darren62,

    Thank you for your response.

    We apologize for any inconvenience caused by our previous communications. It appears there was a misunderstanding due to incomplete information regarding the specific section of the page you were referring to. To address this, could you please provide a screenshot along with the Page URL? This will help us understand why only the ShortCode sections are displaying in full width while the others are not.

    Furthermore, we kindly request that you provide the login details in the private content area as mentioned in our earlier response. This will enable us to closely examine your site settings and offer more precise assistance.

    We kindly recommend that you take a complete backup of your site before proceeding.

    We appreciate your cooperation and look forward to resolving your concerns promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397291 Copied In reply to: Containers not going full width unless using shortcode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Danish,

    Thank you for contacting us and for using XStore.

    1. We have noticed that a logo is currently visible on your website. For your reference, please view the image at the following link: [https://paste.pics/edit/R272F](https://paste.pics/edit/R272F). It appears that this issue may be related to cached data on your end. We kindly suggest clearing your browser’s cache and then accessing the site again using a freshly opened browser.

    2. To edit the mobile menu, please follow the steps outlined below:

    – Navigate to Xstore > Xstore Builders.
    – Select Header and edit the currently active header using Elementor.
    – Go to the Mobile Menu Widget and click on the Content Tab.
    – In the Items Section, make the necessary changes as per your requirements.
    – Click “Update” to save the changes.

    For further clarification, you may refer to the image provided here: (https://paste.pics/edit/R2EDY).

    We hope you find these instructions helpful. Should you need any more assistance or have additional questions, please feel free to contact us. We are here to support you.

    Best regards,
    The 8Theme Team

    #397276 Copied In reply to: Logo Visibility mobile screen time and Mobile Menu Editing Issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rhett,

    Thank you for your response.

    Please navigate to Elementor > Status > Logs > Check if there are any fatal errors and fix them.

    If no errors, contact your hosting provider and ask what can be done to speed up the site from their side.

    Also, follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    #397274 Copied In reply to: via customizer & via elementor in xstore builders
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We noticed that you are using local color attributes, which is why the color swatches did not change to a circular format. There are two types of swatches: local and global. For a more detailed understanding, we encourage you to read the following article: [Variation Swatches](https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/).

    For your reference, you can view the changes on your test product where the Color Variation is now displayed in circles at this link: [Test Product – JaneUni](https://www.janeuni.com/product/test2/).

    Thank you for your cooperation. We look forward to your feedback.

    Best Regards,
    The 8Theme Team

    #397264 Copied In reply to: Hello, selecting Color (circle) and Label (square) in Variation Swatches is not working, only Select
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alpha111,

    Thank you so much for purchasing our theme and contacting our support center.

    We are delighted to assist you with the integration of the Ajax Header Search feature on your platform. To proceed, please utilize the Ajax Header Search Widget, which includes an option for a search with an input field.

    For your reference, we have provided an illustrative image. You can view it by following this link: (https://paste.pics/edit/R2E1G).

    We trust this will be helpful to you. Should you require any further assistance or have additional queries, please feel free to contact us.

    Best regards,
    The 8Theme Team

    #397263 Copied In reply to: popup search with header ajax search look
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Invizion,

    Thank you for your response.

    We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of the issue you are facing or clarify your specific requirements? Understanding your exact needs will enable us to address your concerns more accurately.

    Additionally, we would appreciate it if you could send us a screenshot of the problem, with the relevant areas marked, to enhance our understanding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #397259 Copied In reply to: Header no import from the xtore prebuilt template and woocommerce product variation
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Asmit Kumar Sah,

    We are delighted to inform you that the issue you reported has been successfully resolved. All pages are now functioning correctly, and you can proceed to edit your shop page. Please navigate to Xstore > Xstore Builders > Product Archive Page > Edit using Elementor for modifications.

    For your reference, you may view the relevant images in the private content area.

    It appears that the problem may have been related to cache issues on your end. We kindly recommend that you clear your browser’s cache and access the site using a fresh browser session to ensure optimal performance.

    Should you require any further assistance or have additional queries, please do not hesitate to contact us. We are committed to providing you with the support you need.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397248 Copied In reply to: Issue with Shop page editor using elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rhett,

    1/ Yes, you can use them on the live site.

    2/ We are pleased to inform you that the latest version of our theme is now available as an installable archive in the downloads section. You are welcome to download and manually install it on your site.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #397246 Copied In reply to: via customizer & via elementor in xstore builders
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MAHDAR,

    3/ Regarding your recent inquiry, we find ourselves needing a bit more clarity to assist you effectively. Could you please provide a detailed description of the issue you are encountering, or specify your exact requirements or objectives? Additionally, for us to better understand and address your concerns, kindly provide the URL of the page where the issue is occurring along with any relevant screenshots clearly marked to illustrate the problem.

    4/ We are also pleased to inform you that the issue you previously reported has been successfully resolved. The solution involved enabling the “Automatically Open Canvas” option in the Cart Widget Header using Elementor. For your reference, you can view the changes via the following link in the private content area:

    Thank you for your cooperation and understanding. We look forward to your response and are eager to provide further assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397243 Copied In reply to: image in the mobile menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alpha111,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon careful examination, we have confirmed that the Advanced Xstore sticky header is functioning correctly on our test sites. For your reference, please view the images provided in the private content area.

    Additionally, we have noticed that your site is currently inaccessible and is displaying an error in the console. You can view the specific error via this link: [Error Image](https://paste.pics/R2D3R). We recommend contacting your website developer to address this issue promptly.

    We trust this information will prove useful to you. Should you require further assistance or have any questions, please feel free to contact us. Our team is here to support you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #397241 Copied In reply to: XStore Advanced Sticky Header doesn’t seem to work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Laurens,

    Thank you so much for purchasing our theme and contacting our support center.

    To update the empty cart text, kindly follow the steps outlined below:

    1. Navigate to XStore > Theme Options.
    2. Proceed to WooCommerce > Cart Page.
    3. Select Empty Cart.
    4. Enter the desired text in the provided field as per your translation requirements.
    5. Click on ‘Publish’ to save the changes.

    For your reference, please see the attached image which illustrates these steps.
    https://paste.pics/R2D50

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #397238 Copied In reply to: Cannot translate Empty Cart page using Loco Translate plugin
  • 1 2 3 … 165 166 167 … 462 463 464
    4,951–4,980 of 13,904 posts
Viewing 30 posts - 4,951 through 4,980 (of 13,904 total)
1 2 3 … 165 166 167 … 462 463 464