Issue with Shop page editor using elementor

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Tony Rodriguez

  • Avatar: Asmit Kumar Sah
    Asmit Kumar Sah
    Participant
    May 28, 2024 at 18:06

    With Xstore Editor option, i am able to edit shop page but it is less customizable for me. When i tried to edit the shop page with elementor, the page gets stuck on loading.

    Elementor works fine with other pages but this problem occur only with shop page. Help me out, Thank you!

    -Asmit Kumar Sah

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 29, 2024 at 06:04

    Hello, @Asmit Kumar Sah,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have identified an issue with the Elementor widget panel not loading correctly on all pages. For your reference, please view the images provided in the private content area.

    We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

    We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue. Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Asmit Kumar Sah
    Asmit Kumar Sah
    Participant
    May 29, 2024 at 15:56

    I increased php memory limit to 768M and widget are loading now in all other page
    but still i cannot edit shop page, help me out.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 30, 2024 at 07:12

    Hello, @Asmit Kumar Sah,

    We are delighted to inform you that the issue you reported has been successfully resolved. All pages are now functioning correctly, and you can proceed to edit your shop page. Please navigate to Xstore > Xstore Builders > Product Archive Page > Edit using Elementor for modifications.

    For your reference, you may view the relevant images in the private content area.

    It appears that the problem may have been related to cache issues on your end. We kindly recommend that you clear your browser’s cache and access the site using a fresh browser session to ensure optimal performance.

    Should you require any further assistance or have additional queries, please do not hesitate to contact us. We are committed to providing you with the support you need.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.