Tony Rodriguez

Hello, @Rhett,

Thank you so much for purchasing our theme and contacting our support center.

You are correct in your understanding that if a product template is constructed using Elementor, then adjustments to the layout via the customizer will not be effective. To make modifications, you will need to edit the product directly using Elementor.

It is also important to note that some theme options are compatible with both the Customizer and Elementor. Should you encounter any limitations while using Elementor, I recommend exploring the additional theme options available through the Customizer.

We hope you find this information useful. Should you require further assistance or have any more questions, please feel free to contact us at your convenience. We are always here to assist you.

Best regards,
The 8Theme Team

Hello, @goong,

Thank you for your response.

We would like to confirm that the upcoming updates will not affect the template and everything will continue to function properly. However, to ensure peace of mind, we strongly recommend that you create a complete backup of your site before implementing the updates.

By securing a backup, you can be confident that, should any issues arise, you will be able to restore your site to its previous state.

We trust this information is helpful to you. Should you require further assistance or have any questions, please do not hesitate to contact us at your convenience. We are here to support you.

Best regards,
The 8Theme Team

Hello, @Eleni,

Thank you for your response.

1/ Please download the necessary files from the following link: https://www.8theme.com/glotpress/projects/xstore/

Additionally, for your reference, we have included relevant images in the private content area.

We trust this will assist you in your endeavors.

2/ Yes, it is function.php file.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for reaching out to us with your concern.

Upon reviewing your website, we have noticed that the W3 Total Cache plugin is currently active. We recommend deactivating this plugin and then checking the site in a fresh browser to see if this resolves the problem you are experiencing.

Please be aware that cache plugins can sometimes prevent recent changes from being displayed on the front end of your website.

Should the issue persist, we kindly ask you to provide a screenshot of the problem along with Wp-admin access in the private content area. This will enable us to further investigate and assist you effectively.

Additionally, we strongly advise that you take a complete backup of your site before making any changes.

Thank you for your attention to this matter. We look forward to assisting you further.

Best Regards,
The 8Theme Team

Hello, @goong,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Absolutely, updating main plugins like Elementor, WPBakery, and Contact Form 7 is crucial. Updates often include bug fixes, security patches, and new features, ensuring optimal performance and safeguarding against vulnerabilities. Not updating could lead to compatibility issues, security risks, and potential functionality limitations.

We hope this information will assist you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @IT-Spectrum,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, Please provide us the URL of the page in which the vertical timeline widget is showing so that we’ll check closely and further assist you.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Asmit Kumar Sah,

Thank you for contacting us and for using XStore.

Thank you for contacting us and providing a detailed description of the issues you are experiencing. We sincerely apologize for any inconvenience this may have caused.

We kindly request that you apply the necessary patch to resolve the current issue. Your prompt attention to this matter would be greatly appreciated. You can access the patch here: (https://prnt.sc/be_xgXYbKl0u). Please ensure to clear your cache after applying the patch to see the fix implemented.

Should the problem persist, we would appreciate it if you could provide your site’s wp-admin access credentials in the designated private content area. This will enable us to thoroughly review your settings and provide the most accurate support possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Kind regards,
The 8theme Team

Hello, @budfwaldo,

Thank you for your response.

We would like to inform you that we have temporarily activated the Xstore parent theme on your website for diagnostic purposes. Upon review, we are pleased to report that the parent theme is functioning correctly without any issues.

It appears that the difficulties you are experiencing are due to the customizations made in your child theme’s additional code. Please note that our support does not extend to issues caused by custom modifications to the child theme.

We kindly suggest consulting with your website developer to address and rectify these custom code issues.

For Your Reference, Please see the following images in the private content area

Thank you for your understanding and for reaching out to us for assistance.

Best regards,
The 8Theme Team

Hello, @Web Next2b,

1. You are welcome, Sure, take your time.

2. We did not remove the footer on your site.

Upon reviewing your website, we noticed that the footer has not been created. For your reference, please view the image provided in the private content area:

Should you wish to create a footer, we kindly suggest following the instructions outlined in this article: (https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

We hope you find this information useful. If you require further assistance or have any questions, please do not hesitate to contact us. Our team is eager to support you.

Kind Regards,
The 8theme Team

Hello, @Incanda,

Thank you for your response.

We would like to request an update to the CSS code for a specific menu link on your website to ensure it aligns with the intended styling for sale items. Please replace the existing CSS code for the menu item with the following:

Current CSS:

.menu-item-129774 a {
color: #D30000 !important;
font-weight: 900 !important;
}

Updated CSS:

.menu-item-129774 .item-link {
    color: #D30000 !important;
    font-weight: 900 !important;
}

This modification will change the color of the sale menu link to red, highlighting it appropriately. You can preview the expected result by visiting this link: https://paste.pics/edit/R1N6F

Should you require any further assistance or have any questions regarding this update, please do not hesitate to contact us. We are committed to providing you with the necessary support.

Kind regards,
The 8theme Team

Hello, @baibao,

Thank you for providing the wp-admin login details.

About Search (Title text, Placeholder Text and All Categories Text), you need to change this via XStore > Theme Options > Header builder > edit search and translate the search placeholder text to your language. Please find the attached image for your reference.

Please refer to the image provided in the private content area for further reference.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Kind Regards,
8theme team

Hello, @Incanda,

Thank you for contacting us and for using XStore.

Upon reviewing the CSS you provided, it appears to function correctly on the front end of your website. However, it seems it may not have been inserted in the correct location. We recommend that you add the following CSS into the path: Xstore > Theme Options > Theme Custom CSS > Global CSS. We trust this will resolve the issue.

Additionally, as your site utilizes Cloudflare CDN, please ensure that you clear the cache from Cloudflare and then check the website again using a fresh browser session.

Should the issue persist, we kindly request that you provide us with your site’s wp-admin access credentials in the designated private content area. This will allow us to review your settings thoroughly and provide you with the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to assisting you further and hope to hear from you soon.

Best regards,
The 8Theme Team

Hello, @Teo K,

Thank you for your response.

We are delighted to assist you with your inquiry regarding the header vertical option. Please note that the vertical header functionality is available exclusively through the theme options. To implement a vertical header on your website, it is necessary to utilize the theme builder.

Furthermore, the XStore Header Builder offers a variety of header configurations, including Top Header, Main Header, Bottom Header, Sticky Header, and the Vertical Header. The primary header options (Top, Main, Bottom, and Sticky Headers) appear at the top of the website, while the Vertical Header is positioned on the left side. Additionally, there is a dedicated mobile menu section for the mobile version of the website, which you can explore further by navigating to XStore > Theme Options > Header Builder.

For your reference, please view the image provided in the private content area.

We hope this information proves helpful to you. Should you require any further assistance or have additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Teo K,

Thank you so much for purchasing our theme and contacting our support center.

We would like to kindly request that you create a vertical header for the Home Decor demo. For guidance on how to proceed, please refer to the following article: [Vertical Header Creation Guide](https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/). This resource will assist you in setting up the left side menu using the vertical header option.

Should you require any further assistance or have any questions, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @Eddie,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to request further details regarding the issue you have encountered, as your initial query was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your concern or specify your exact requirements and objectives?

Additionally, for a better understanding and prompt resolution of your issue, kindly provide the URL of the page where you are experiencing difficulties, along with screenshots clearly marked to highlight the specific areas of concern.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to your response so that we may proceed to assist you promptly.

Best Regards,
8Theme’s Team