Hello, @Yasir Alam 8Theme,

To enable us to thoroughly review your settings and provide the necessary assistance, could you kindly provide the URL of the page in question along with your site’s WordPress admin login details? Please ensure that you submit these details through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @scrumgum,

1/ A/ We have checked the Single product page gallery lightbox popup on our test site it is working correctly. The issue is only on your site. https://paste.pics/QX84C

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We have checked your site and found that you are using Elementor Pro and PRO Elements plugin on your site.

B/ We kindly request that you consistently utilize either Elementor Pro or the PRO Elements plugin when working with XStore builders. For your convenience and further guidance, please refer to the following documentation: [XStore Builders – Getting Started](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/).

2/ We would like to inform you that there are two product image widgets available for your use. Please feel free to select the one that best suits your needs. https://paste.pics/QX84H

Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Yasir Alam 8Theme,

We would like to provide some clarification regarding the configuration of brand positions within our product meta. By default, when you select the brand position, the brand is displayed alongside the GTIN and SKU.

Should you wish to display the brand separately, you have the option to choose an alternative position, such as above the short description or in the sidebar. For your reference, please view the following link for a visual guide: [https://imgur.com/pxtNIdb](https://imgur.com/pxtNIdb)

If the provided information does not resolve your issue, could you please provide a detailed description of the specific problem you are encountering or the exact outcome you aim to achieve? This will enable us to further investigate and offer the most appropriate assistance.

Thank you for your attention. We look forward to your response and are eager to assist you further.

Best regards,
8Theme’s Team

Hello, @e.uluturk,

Thank you for your prompt response.

Have you sorted it out. If you have not yet resolved the matter, could you please provide a screenshot and a detailed description of the problem or clarify your specific goals? This information will greatly assist us in understanding your needs more accurately.

To provide you with more detailed assistance, we kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to thoroughly review your settings and ensure that our support is as effective and helpful as possible.

We also recommend that you take a complete backup of your site before proceeding, to safeguard your data.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, @hafunerix,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to observe the implemented changes.

For your reference, you can view the following image link: (https://paste.pics/QWUSU)

Additionally, for more detailed guidance, please follow this article: [Enabling User Registration on Website](https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/).

Should you require further assistance, please do not hesitate to contact us.

Thank you for your attention.

Best regards,
The 8Theme Team

Hello, @Jet,

Thank you for your response.

To better understand and resolve the issue you are experiencing, could you please provide a screenshot of the problem along with the URL of the page where the issue is occurring? This information will enable us to investigate further and assist you effectively.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Jade,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have identified a potential cache issue that may be affecting the performance of your website. To assist us in diagnosing this problem more accurately, we kindly request that you temporarily deactivate the cache plugin and CDN currently in use on your site.

Please ensure that you access your site using a freshly opened browser after making these changes. This will help us determine if the issue persists without the influence of cached data.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.

Hello, @gonerog,

Thank you for your response.

We would like to guide you on how to display 2 or 3 products in the Products Carousel Widget. Please navigate to the Carousel Tab and select the ‘Slides Per View’ section. Here, you can choose the desired number of products to display per view according to your requirements. Ensure to click ‘Publish’ to save the changes.

For your reference, you can view the following image: (https://paste.pics/b73e178149b2cb8ae2a259956bd410c5)

We hope this information is helpful to you. Should you need any further assistance, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are writing to provide you with detailed instructions on how to display the brand image in the product meta on your website’s admin panel. Please follow the steps outlined below to adjust the position of the brand image:

1. Navigate to “XStore”.
2. Select “Theme Options”.
3. Click on “WooCommerce”.
4. Choose “Shop Elements”.
5. Locate and select “Brands”.
6. Click on “Position”.
7. In the Position menu, select “Product Meta” to display the brand image on the Single Product Page.
8. Click “Publish” to save your changes.

For your convenience, we have included a reference image to assist you with this process: (https://imgur.com/pxtNIdb).

Should you encounter any issues or if the problem persists, please provide a screenshot of the issue. Additionally, creating temporary wp-admin access and sharing the details via the private content area would be helpful. This will enable us to review your settings and provide more specific assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust this information will be helpful to you. Should you require further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Melnic Ion,

Thank you so much for purchasing our theme and contacting our support center.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ If the issue persists, Please provide a screenshot of the problem, let us know which demo you want to import on your site and we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @Mohamed Katr,

Thank you so much for purchasing our theme and contacting our support center.

1/ – Shop Sidebar Filters: We have noticed an issue with the functionality of the Shop Page on your website and would like to conduct a thorough review of the backend to diagnose and resolve the problem. Could you please provide us with the necessary login credentials or site admin details? For security purposes, kindly submit this information through the Private Content Area.

For your reference, you can view the specific issue we are addressing in the image linked below: (https://ibb.co/bQG3NXJ)

We appreciate your prompt attention to this matter and look forward to your cooperation.

2/ Login and Register : Unfortunately, the functionality for customer registration on site is not available by default. This feature is managed through the WooCommerce plugin. We kindly suggest that you reach out to WooCommerce support for further guidance and expert advice. They are best equipped to assist you with this matter.

For your convenience, you can contact them via the following link: [https://wordpress.org/support/plugin/woocommerce/]

3/ Wishlist and Compare : We would like to recommend a couple of resources that could greatly assist you in understanding and utilizing the Wishlist and Compare options available in XStore. We believe these detailed articles will provide you with valuable insights and guidance:

1. **Wishlist**: To learn how to create and manage wishlists in XStore, please visit:
[How to Create and Manage Wishlists in XStore](https://www.8theme.com/documentation/xstore/xstore-features/how-to-create-and-manage-wishlists-in-xstore/)

2. **Compare**: For information on using the built-in compare feature, please refer to:
[How to Use the Built-in Compare Feature](https://www.8theme.com/documentation/docs/how-to-use-the-built-in-compare-feature/)

We trust that these articles will be beneficial to you.

4/ Price Range Filter:

The Filter products by price widget takes price range automatically based on the min and max price of existing products. https://ibb.co/0Cgvp2f

If you wish to modify price filter functionaly, Please post your request on our Taskboard at https://www.8theme.com/taskboard/
If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

5/ Bought Together Feature : To assist you in enabling the “Bought Together” feature for your products, we kindly invite you to review the comprehensive guide provided in the following article:

[Frequently Bought Together](https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/)

6/ Mega Menu Hover Intent : To assist you effectively with the CSS implementation, kindly provide us with the URL of the page in question, a screenshot of the mega menu, and the relevant login details. This will enable us to examine your settings closely and offer the most accurate support.

We trust this information will be beneficial to you. We are eager to hear from you soon and look forward to assisting you further.

Best regards,
The 8Theme Team

Hello, @Felipe Rojas,

We are pleased to inform you that upon thorough review of your website, we have found that all size filters are functioning correctly. To provide you with a clear demonstration, we have recorded a video which we believe will be helpful. Please view the video in its entirety for your reference.

We kindly suggest clearing your browser cache and then rechecking the functionality to ensure everything is working smoothly on your end.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Juan Diego Cardenas Ruiz,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide a screenshot of the issue you are encountering and describe your issue in details what exactly you want or your desired goal.

Additionally, we kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to review your settings in detail and offer the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @ajay388,

Thank you for reaching out to us and for choosing XStore.

We are pleased to assist you with the integration of the “Social Login” feature. To guide you through the process, we have prepared a detailed video tutorial. Please view the video in its entirety for step-by-step instructions: (https://www.youtube.com/watch?v=mBp33hPMgnA).

Should the issue persist after following the video guide, kindly provide us with a screenshot of the problem and the URL of the page where the issue is occurring. Additionally, temporary access to your website would be helpful. This information will enable us to investigate further and provide you with more effective support.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Hello, @Sanjeev,

Thank you so much for purchasing our theme and contacting our support center.

In order to address the concern you have raised, we kindly ask that you proceed to the following location within your system: navigate to ‘XStore’ followed by ‘Theme Options’, then select ‘Header Builder’. Once there, please make any necessary modifications and ensure to click ‘Publish’ to apply the changes.

We are optimistic that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team