Hello, @Invizion,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly verify at your earliest convenience and let us know if everything is functioning as expected.

2/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be of assistance to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team.

Hello, @nigel,

Thank you so much for purchasing our theme and contacting our support center.

To modify the slug of a product, please adhere to the following steps:

1. Navigate to your Dashboard and select ‘Products’.
2. Choose ‘All Products’.
3. Locate the product for which you wish to change the slug.
4. Click on the ‘Quick Edit’ option.
5. In the Quick Edit menu, update the slug as required.
6. Click ‘Update’ to save the changes.

For your reference, images illustrating these steps are available in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @vera,

Private Content

Best regards,
The 8Theme Team

Hello, @ONOFF TECH,

Thank you for contacting us and for using XStore.

We are reaching out to request your assistance in providing further details to help us understand and resolve the issue you are experiencing.

Could you please provide the specific URLs of the pages where the header and footer are displayed incorrectly? Additionally, for a clearer understanding of the problem, we would appreciate it if you could record a video demonstrating the issue. Once recorded, kindly upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, to facilitate a thorough review of your settings, we kindly ask you to create temporary wp-admin access. Please share these login details securely through the private content area.

We also recommend that you perform a complete backup of your site before making any changes or providing access. This precaution will help safeguard your data during the troubleshooting process.

We look forward to your prompt response and are here to assist you further. Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Fareed Fares,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @MustafaPatel,

Thank you for your response.

To modify the settings in the Fake Sales Booster popup, please follow these steps:

1. Navigate to Xstore > Sales Booster.
2. Select “Fake Sale Popup”.
3. Click on “Settings”.
4. Make the necessary changes as per your requirements.
5. Click “Save” to apply the changes.

For your reference, please view the image provided in the private content area.

Additionally, please read our theme documentation here: https://www.8theme.com/documentation/docs/fake-sale-popup-2/

We hope this guidance is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Allen,

Thank you for contacting us and using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. We appreciate your patience while we worked on this matter.

To edit the Shop Page layout, please follow these outlined steps:
1. Navigate to Xstore > Xstore Builders > Product Archive Page.
2. Edit the current archive page using Elementor.
3. Proceed to the Sidebar Filters Widget and make the necessary changes as per your requirement.
4. Click “Update” to save the changes.

For your reference, you can view the relevant image in the private content area.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @TheOne,

Thank you for contacting us and for using XStore.

We are reaching out to provide you with guidance on how to adjust the review display settings on your website.

1. **To display the review rate dropdown**, please insert the following CSS code into your website:
– Navigate to **Xstore > Theme Options > Theme Custom CSS > Global CSS** and add:

 .comment-respond .comment-form-rating #rating {
       opacity: 1 !important;
}

– You can view the expected result here: (https://paste.pics/R238O)

2. **To enable star ratings in the reviews section**, please follow these steps:
– Go to **Xstore > Theme Options**
– Navigate to **WooCommerce Shop > Single Product Page**
– Under **Tabs**, find the **Reviews Position Dropdown** and select “Next to tabs”
– Click “Publish” to save the changes.

– For your reference, you can view the settings in the following image (https://paste.pics/edit/R23DW)

Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified an issue with the Elementor widget panel not loading correctly on all pages. For your reference, please view the images provided in the private content area.

We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Bumaa,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hello, @goong,

To obtain detailed information about the licensing for Elementor and WP Bakery, we kindly advise you to reach out directly to their respective support teams. Below are the links to their support pages for your convenience:

– Elementor: (https://elementor.com/support/)
– WP Bakery: (https://wpbakery.com/features/support/)

Please note that licensing inquiries fall outside the scope of our services, and we appreciate your understanding in this matter.

Should you need any further assistance or have additional questions, please feel free to contact us at any time. We are here to assist you.

Best regards,
The 8Theme Team

Hello, @Sam,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well. We are delighted to provide guidance on customizing your theme settings.

1. **To hide the vertical scrollbar**, please insert the following CSS code into your theme. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS and add:

.etheme-elementor-off-canvas_content::-webkit-scrollbar {
    display: none !important;
}

2. **To change the background color of the menu**, kindly follow these steps:

– Go to Xstore > Xstore Builders.
– Select Header and edit it using Elementor.
– In the Elementor interface, go to the Mobile Menu widget and select the Style Tab.
– Find the Off-Canvas Drop Down Section.
– Adjust the background color to meet your preferences.
– Click “Update” to save the changes.

For your reference, please check the image provided in the private content area:

Should you require any further assistance, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Carolina,

Thank you for contacting us and for using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. The solution involved disabling the “Remove Query Strings From Static Resources” option found under XStore > Theme Options > Speed Optimization, and temporarily deactivating the Light Speed Cache Plugin. These changes have been effectively implemented on your website.

Additionally, we have updated the color of the button located in the top section of the page. We invite you to review the modification at your earliest convenience by visiting: https://lamorena.uy/inicio/

For your reference, images illustrating the changes have been provided. You can view these images in the private content area.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Incanda,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team