Tony Rodriguez

Hello, @nedimzidane,

Thank you for contacting us and for using XStore.

To assist you with the XStore Footer Builder using Elementor, we kindly request that you review the instructions provided in our theme documentation. You can access the relevant information by following this link: [XStore Footer Builder Documentation](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

We trust this will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @dmibg,

Thank you so much for purchasing our theme and contacting our support center.

To adjust your site visibility settings, please navigate to: WooCommerce > Settings > Site Visibility.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

As part of the resolution, we have modified the layout of the single product page. This was accomplished using the XStore Builders > Single Product Builder via Elementor > Edit Single Product Template. Additionally, we have incorporated a “Safe Checkout (Sale Booster)” widget to enhance the functionality.

For your reference, images related to these updates have been uploaded to the private content area.

We hope this resolves your concerns effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amineo,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the layout for your product archive is currently being managed via Elementor. This configuration is the reason why the Shop page layout options available through the customizer are not functioning as expected.

To address this issue, we kindly ask that you follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Click on ‘Edit Template’ as per your needs.
4. Adjust the sidebar/filters widget settings according to your requirements.
5. Ensure to save the updates.

For your convenience, we have included relevant images in the private content area to guide you through the process.

Additionally, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust this will resolve the matter effectively. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @DM661,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

https://www.8theme.com/topic/border-radious-on-the-attributes-and-dropdown-for-quantity-2/#post-408315

Hello, @Amineo,

You are welcome!

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, @Anoop,

Thank you for your response.

We would like to inform you that there are two methods available for managing header builders in our system.

1. **Header Builder via Elementor**: To disable this feature, please follow these steps:
– Navigate to **XStore Builders**.
– Select **Header Builder via Elementor**.
– Click on **Edit Header Template Condition** and remove it.

2. **Header Builder via Customizer**: This can be disabled by:
– Going to **XStore**.
– Proceed to **Theme Options**.
– Select **Header Builder**.
– Turn OFF the feature and click on **Publish** to save the changes.

We hope this information is helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @iceball,

Thank you for your response.

To better assist you, could you please provide a screenshot of the issue you are encountering? Additionally, we kindly request a detailed description of your specific needs or the outcome you are aiming to achieve. This information will enable us to understand your situation more clearly and offer the most effective support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for reaching out to us with your concern.

We have completed a thorough review of your website and are pleased to inform you that we did not encounter any issues. Specifically, the map image on your contact page is displaying correctly.

For your reference, we have included a screenshot in the private content area of our correspondence.

To ensure that you are viewing the most recent version of your website, we kindly ask that you clear your browser’s cache and the server cache. Alternatively, you may wish to access your site using a different browser that has not been previously used to visit your site.

We trust that these suggestions will prove helpful. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @DM661,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Anoop,

Thank you so much for purchasing our theme and contacting our support center.

It appears that you are currently utilizing the header builder via Elementor, while also attempting to make edits through the customizer. Unfortunately, this may prevent your changes from being properly reflected.

To ensure your header updates are applied correctly, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder via Elementor’.
3. Edit the header template according to your requirements and ensure you save the updates.

For detailed guidance, we encourage you to consult our theme documentation, which can be found at the following link: [XStore Header Builder with Elementor Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @cocofu,

Thank you for your response

1/ We are currently experiencing difficulties accessing your website, as indicated in the screenshot provided in the private content area.

To assist you more effectively, we kindly request that you provide valid and working WP-admin credentials. Please submit these details in the private content area.

Your cooperation will enable us to review your settings thoroughly and provide the necessary support.

2/ We are pleased to inform you that upon thorough testing on our site, the static block is functioning correctly on the product category page. We have not encountered any issues.

Furthermore, we have prepared a video demonstration to guide you through the necessary steps. We kindly ask you to view the attached video and follow the instructions provided. The video link: https://streamable.com/g1glp6

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @TheOne,

Thank you for your response.

Should you require more tabs beyond these options, we suggest exploring third-party plugins such as:
– WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
– YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

To assist you in resolving your issue, we have prepared a detailed video tutorial. Please watch the video and carefully follow the steps outlined to ensure the resolution of your concern.

You can find the video link in the private content area of our website.

We trust this video will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @iceball,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please clear your browser cache and revisit your site to confirm that everything is functioning as expected.

Additionally, we have prepared a video tutorial to assist you further. You can find the video link in the private content area of our website.

You now have the option to select and publish the banner position according to your requirements.

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team