Tony Rodriguez

Hello, @JamesG,

Thank you for your response.

1/ We would like to kindly direct your attention to the official documentation for the Elementor plugin, which can be accessed via the following link:

[Elementor Plugin Documentation](https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/)

I still cannot access to other pages.

Could you please provide the URLs of the pages that you are unable to edit with Elementor? We will review them and offer the necessary assistance. Additionally, we recommend reading the following article for further guidance: (https://elementor.com/help/cant-edit-with-elementor/).

2/ We recommend disabling all third-party plugins, including cache plugins and CDN, that are not bundled with XStore. You can view a list of included plugins here: [XStore Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Additionally, please clear your browser’s cache before re-evaluating the issue. It is possible that one of these additional plugins is causing the problem.

Should the issue persist, we kindly ask that you keep all third-party plugins deactivated on your site and authorize us to conduct a thorough debugging process. This process will involve deactivating all third-party plugins and any on-site customizations. This measure is crucial for us to provide you with the necessary assistance.

Please ensure that you have taken a complete backup of your site before proceeding with these steps.

Furthermore, we require administrative access to your site’s wp-admin to closely examine your settings and offer more targeted help. Please provide the login details at your earliest convenience.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Aishik,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Should you desire to alter the color of the “Add Image” button, kindly proceed as follows:

1. Navigate to XStore > Theme Options.
2. Select Styling/Colors.
3. Click on Light Buttons.
4. Choose Background Colors.
5. Select the desired color and click on “Publish” to apply the changes.

For your reference, an image has been provided in the private content area of our website.

2/ To change the color of the sticky Add to Cart button, please follow the steps outlined below:

1. Navigate to “XStore Builders” and select “Single Product Builder via Elementor.”
2. Open the “Edit Single Product Template.”
3. Locate and edit the “Sticky Cart” settings.
4. Adjust the color to meet your preferences.
5. Ensure to save your changes by clicking “Update.”

For your convenience, we have provided reference images in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Suhan,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with editing the departments section in the header, we have prepared a detailed instructional video. This video, which demonstrates the necessary steps, is hosted on our test site for your convenience.

You can access the video via the link located in the private content area.

We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing your website, we have noticed that you are utilizing a custom layout for your product archive pages. We kindly request that you make the necessary edits to this custom layout. You can do this by navigating to XStore Builders > Product Archive Builder on your site’s backend.

Please adjust the layout or modify the banner headlines according to your requirements and ensure the updates are saved. These changes will then be reflected across all archive pages.

For your reference, we have included relevant images in the private content area of this message.

We trust this information will be of assistance to you. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Javito,

1/ If you are looking to adjust the breadcrumb height within XStore, please follow the steps outlined below:

1. Navigate to ‘XStore Builders’.
2. Select ‘Product Archive Builder’.
3. Click on ‘Edit Template’.
4. Proceed to ‘Edit WooCommerce Breadcrumb’.
5. Go to the ‘Style’ tab.
6. Adjust the padding settings according to your requirements.
7. Ensure to save the changes by clicking ‘Update’.

For your convenience, we have provided visual references in the private content area of our website.

2/ Upon reviewing your website, we have noticed that multiple custom layouts for single product pages have been implemented using Elementor within the XStore Builders > Single Product Builder section. We kindly request that you edit these custom layouts through the XStore Builders > Single Product Builder via Elementor. Please ensure to add or remove breadcrumb images as required and update the layouts accordingly.

For your reference, we have included an image in the private content area of this message.

We trust this information will be of assistance to you. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Pritam Bala,

We are currently experiencing difficulty accessing your website and would appreciate your assistance in resolving this issue. For your reference, we have included a screenshot in the private content area of our communication platform.

To enable us to provide you with the necessary support, could you please provide us with valid wp-admin login credentials? Additionally, we kindly request that you disable the maintenance mode on your site. This will allow us to thoroughly review your settings and address any concerns effectively.

Thank you for your cooperation and understanding.

Best regards,
8Theme’s Team

Hello, @Pille,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

Additionally, we have created a duplicate header and set conditions for the front page under multiple headers. For your reference, images have been uploaded to the private content area of our website.

We hope this resolves your concerns. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

1/ We would like to inform you that you can change the color of the sticky header by navigating to XStore Builders > Header Builder > Edit Header Templates in your admin panel.

For your convenience, we have prepared a detailed video tutorial to guide you through the process. Please watch the video and follow the steps demonstrated to make the desired changes.

We trust this will be helpful to you.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the static block cache, menu cache, and the ‘remove query string’ options located under XStore > Theme Options > Speed Optimization. You should now be able to see the changes on your website immediately.

Additionally, if you are currently utilizing any cache plugins or a CDN on your site, we kindly suggest disabling them while your site is in development mode. This will ensure that you can see updates and changes without delay.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

We have deactivated the “XStore AMP” plugin under Dashboard, proceed to the “Plugins” section.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Aishik,

Thank you for contacting us and for using XStore.

1/ If you wish to reenable the archive page filters, kindly proceed by adding products and categories via the WordPress dashboard. You can do this by navigating to Products > Categories. Once added, please verify the changes.

We trust this guidance will be helpful to you.

2/ If you are looking to add and set custom ratings for each product, please follow the steps outlined below:

1. Log in to your WordPress dashboard.
2. Navigate to ‘Products’.
3. Select ‘Edit Product’.
4. Go to the ‘Reviews’ section.
5. Add a comment and publish it to set the custom rating.

For your reference, please see the image provided here: (https://paste.pics/RKDRK)

We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This practice helps us maintain organized and efficient support, ensuring that your concerns are addressed promptly and accurately.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @JamesG,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @iceball,

We are pleased to inform you that we have successfully resolved your issue by following the path WooCommerce > Status > Tools > WooCommerce Transients and Brands Transients > Clear.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

We regret to inform you that we are currently unable to access the backend of your website, as the wp-admin login details provided appear to be invalid. For your reference, we have included a screenshot in the private content area of this message.

To proceed with the necessary support, could you please provide us with valid login credentials? Kindly submit these details in the private content area to ensure security.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
The 8Theme’s Team

Hello, @albaghlisponge,

1/ We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the goal you wish to achieve?

Thank you for your cooperation and understanding. We look forward to your response so that we can proceed to assist you promptly.

2/ We have reviewed your website and noticed that the single product pages are currently set to the default layout. To customize this layout, you may select your preferred option by navigating to: XStore > Theme Options > WooCommerce > Single Product Page > Layout. For your reference, please see the image provided here: (https://paste.pics/RKAK1).

Should the prebuilt default layouts not meet your requirements, we encourage you to create a new custom layout using Elementor. Detailed instructions on how to do this can be found in our theme documentation: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @dorjin,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

Additionally, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ We would like to kindly remind you to initiate a new topic for each issue you encounter with the Fluent Form in the footer on our support forum. This practice helps us avoid any inconvenience and ensures you receive a prompt response.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Bagwani,

We would like to inform you that the recent issue you experienced in our provided video, was due to a caching problem. To resolve this, we have unregistered and subsequently re-registered the theme’s purchase code.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team