Hello, @Brunos,

Thank you for contacting us and for using XStore.

To incorporate a gradient background into your site’s design, please follow the steps below to add the custom CSS code:

1. Navigate to XStore > Theme Options.
2. Click on Theme Custom CSS.
3. Select Global CSS.
4. Insert the following code:

body {
    background-image: linear-gradient(90deg, #020024 0%, #090979 35%, #00d4ff 100%) !important;
}

For further customization and understanding of CSS gradients, we recommend reading the following article: [Understanding CSS Gradients](https://cssgradient.io/#:~:text=A%20CSS%20linear%20gradient%20can,customize%20your%20gradient%20even%20further).

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chandru,

Thank you for contacting us and for using XStore.

We are reaching out with a couple of updates and requests:

1. We kindly ask you to change the color of the buttons across the platform. For guidance on how to implement these changes, please refer to the following article: [Theme Options – Styling & Colors](https://www.8theme.com/documentation/docs/theme-options-styling-colors/).

2. We have noted that your recent request was somewhat unclear. Could you please provide a more detailed description of the issue? This will enable us to examine the matter thoroughly and offer the necessary assistance. Additionally, we would appreciate it if you could send us the URL of the page where the issue occurs, along with screenshots highlighting the specific concerns. This information will greatly assist us in understanding and resolving the issue more efficiently.

Thank you for your cooperation. We look forward to your prompt response and are eager to assist you further.

Best regards,
The 8Theme Team

Hello, @belen,

We have reviewed the product images on the Single Product Page and can confirm that they are displaying correctly. For your reference, please view the images provided in the private content area.

It appears that the issue may be related to caching on your end. We kindly suggest that you clear your browser’s cache and access the page using a freshly opened browser.

Should you require any further assistance or have additional questions, please feel free to reach out to us.

Best regards,
The 8Theme Team

Hello, @veryvivid20,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Yasin Ulu,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the Electronic Mega Market demo has been successfully installed on your website. For your reference, please review the images provided in the private content area at the following links:

We trust that this information will be useful to you. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @belen,

Thank you for your response.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ We are writing to inform you to add the Variations images you need to Enable Variation gallery Option in the Xstore > Theme Options > Woocommerce Shop> Single Product Page > Variation Gallery > Enable The Variation Gallery. Then you can add the Variations Images in Variations.

For Your Reference Please check out the images provided in the private content area : https://paste.pics/edit/R65JP && https://paste.pics/edit/R65JQ

3/ Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

This is a default functionality. Changes require additional code customization.

We trust this information will be helpful to you. Should you need any further assistance or have any questions, please feel free to contact us at any time.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We have completed a thorough review of the Off Canvas (Mini Cart) functionality on your website and are pleased to inform you that it is operating correctly. For your reference, we have provided a video demonstration in the private content area.

Additionally, it appears that the issue may be related to caching on your end. We kindly recommend that you clear your browser’s cache and then recheck the functionality using a fresh browser session.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Best regards,
The 8Theme Team

Hello, @Malileon,

Thank you so much for purchasing our theme and contacting our support center.

We are reaching out to kindly request that you update to the latest version of your theme and the XStore Core plugin. This update is crucial for maintaining the functionality and security of your website. https://xstore.8theme.com/update-history/

Additionally, we have noticed a potential cache issue on your end. We recommend that you clear your browser’s cache and then access your site using a fresh browser session. We believe this step will help resolve any existing issues.

Should the problem persist, we kindly ask you to provide us with your site’s wp-admin access credentials. Please submit these details in the designated private content area. This will allow us to thoroughly review your settings and provide you with the most effective support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We appreciate your prompt attention to these matters and look forward to your response.

Best regards,
The 8Theme Team

Hello, @carlyliczyk,

Thank you for contacting us and for using XStore.

We are pleased to provide you with guidance on managing your website’s settings effectively.

1. **To close the filters on page load, please follow these steps:**
– Navigate to **Xstore > Xstore Builders**.
– Select **Product Archive Page** and click **Edit with Elementor**.
– Go to **Horizontal Sidebar/Filters Widget** and select the **Content Tab**.
– Enable **Widget Toggles** and set **Widgets Opened** to “Empty”.
– Click **“Update”** to save the changes.

For your reference, please view the image provided in the private content area:

2. **To add AJAX functionality to shop filters, please follow these outlined steps:**
– Go to **Xstore > Theme Options**.
– Navigate to **Woocommerce(Shop) > Shop**.
– Under **Shop page filters**, find the **Ajax Filters option** and turn it ON.
– Click **“Publish”** to save the changes.

For your reference, please check out the image: (https://paste.pics/R7LLY)

We trust this information will be of assistance to you. Should you require any further help, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @belen,

Thank you for contacting us and for using XStore.

We kindly request your assistance in removing the newsletter popup from your website. Please follow the outlined steps below to complete this process:

1. Navigate to Xstore > Theme Options.
2. Proceed to Header Builder > Bottom Header.
3. Locate and remove the Newsletter widget.
4. Click “Publish” to save the changes.

For your reference, an image has been provided in the private content area to guide you through these steps.

We trust this information will be helpful to you. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Abhimanyu,

Thank you for contacting us and for using XStore.

1/ Upon reviewing your website, we did not observe any discrepancies between the header and the hero banner. For your reference, please review the images provided in the private content area.

2/ To assist us in understanding the issue more clearly, could you kindly record a video demonstrating the problem? Please upload this video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Furthermore, we request that you provide a detailed description of the issue, including your specific requirements or the desired outcome. This will enable us to offer more targeted assistance.

Thank you for your cooperation. We look forward to your prompt response and are eager to resolve any issues at the earliest.

Best regards,
8Theme’s Team

Hello, @Pites,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes take effect, please clear your browser’s cache and revisit your site.

As part of the resolution process, we have deactivated all third-party plugins on your site, with the exception of those that are essential. We believe this has effectively addressed the issue.

Additionally, we have prepared a video to guide you through the changes made and further steps. You can view this video in the private content area for your reference.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Marian Tanasie,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of the sales booster functionality on your website and are pleased to confirm that it is operating correctly. For your reference, we have recorded a video demonstrating its functionality, which you can view in the private content area of our support site.

Additionally, it appears that there may be a caching issue on your end. We kindly ask that you clear your browser’s cache and access the site again using a freshly opened browser window.

Should you require any further assistance or have any questions, please do not hesitate to contact us. Our team is committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to verify the resolution at your earliest convenience.

For your reference, relevant images have been uploaded to the private content area. Please review them to ensure everything meets your expectations.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Clivecode,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have conducted a thorough review of your website and are pleased to inform you that we did not encounter any 503 errors. Should you continue to experience this issue, we kindly request that you capture a video recording of the problem. This will greatly assist us in understanding and resolving the issue more effectively.

Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team