Unable to Import XStore Theme Due to Technical Errors

This topic has 9 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

  • Avatar: tauseef khan
    tauseef khan
    Participant
    June 15, 2024 at 08:39

    Hello Support Team,

    I am writing to seek assistance regarding the issue I am facing while trying to import the XStore theme. Despite following the provided instructions and troubleshooting steps, I am unable to successfully import the theme due to persistent technical errors.

    Issue Details:

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 15, 2024 at 08:52

    Hello, @tauseef khan,

    Thank you for your recent purchase of our theme and for reaching out to our support center.

    To proceed with the installation of the XStore theme and the core plugin, we kindly request that you refer to our comprehensive theme documentation. For a successful setup, please follow the instructions provided in the links below:

    1. Theme Installation Guide: [Theme Installation](https://xstore.helpscoutdocs.com/article/12-theme-installation)
    2. Demo Content Installation Guide: [Demo Content](https://xstore.helpscoutdocs.com/article/34-demo-content)

    Should you continue to experience any issues, kindly provide a screenshot of the problem along with your site’s wp-admin details in a secure manner, and we will be glad to assist you further.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: tauseef khan
    tauseef khan
    Participant
    June 15, 2024 at 09:43

    plz login and resolve my problem

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    Avatar: tauseef khan
    tauseef khan
    Participant
    June 15, 2024 at 09:57

    if u ask any further detail please rply

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 15, 2024 at 11:57

    Hello, @tauseef khan,

    Thank you for your response.

    We are currently experiencing difficulties accessing your site with the login credentials previously provided. For your reference, we have included a screenshot of the issue in the private content area of our correspondence.

    To proceed with resolving this matter efficiently, could you please provide us with updated and valid login details? Kindly submit these credentials in the private content area designated for secure information exchange.

    Additionally, we would appreciate it if you could inform us which demo you would like us to import, using either the Elementor or WPBakery plugin.

    Thank you for your cooperation and understanding. We look forward to your prompt response so we can continue to provide you with the necessary support.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: tauseef khan
    tauseef khan
    Participant
    June 15, 2024 at 14:20

    Hello Support Team,

    Thank you for your response.

    I have created a temporary wp-admin access with full administrator rights for your team to investigate the issue. Here are the details:

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:03

    Hello,

    We’ve disabled 3rd-party plugins on your site > imported demo > enabled plugins.
    Please check the result now.

    Best regards,
    8Theme’s Team

    Avatar: tauseef khan
    tauseef khan
    Participant
    June 15, 2024 at 18:46

    Subject: Issue with Importing XStore Theme – Missing Next Step Button

    Dear ThemeForest Support Team,

    I hope this message finds you well. I am writing to seek assistance with an issue I am facing while trying to import the XStore theme that I recently purchased.

    Issue Details:
    Despite following the provided instructions and attempting to import the theme myself, I am unable to proceed with the import process due to the “Next Step” button not appearing. This button is supposed to guide me through the import steps, but it is missing, leaving me unable to complete the setup.

    Steps Taken:

    Downloaded the XStore theme from ThemeForest.
    Installed the theme via WordPress Dashboard (Appearance > Themes > Add New > Upload Theme).
    Attempted to import demo content using the XStore setup wizard.
    Encountered the issue where the “Next Step” button does not appear after initiating the import process.
    Additional Information:

    I have verified the integrity of the downloaded theme file.
    I have increased PHP memory limit and max execution time as recommended.
    I have deactivated all other plugins to avoid conflicts.
    I have tried multiple browsers to ensure it is not a browser-specific issue.
    Temporary Access Details:
    To facilitate a thorough investigation, I have created a temporary wp-admin access for your team. Here are the details:

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 09:48

    Hello,

    The problem is caused by 1 Razorpay: Signup for FREE PG plugin. Please disable this plugin before the demo content importing.

    Best regards,
    8Theme’s Team

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