Shop is very slow and gives 503 error!!!

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Clivecode
    Clivecode
    Participant
    June 14, 2024 at 18:45

    Our e-shop uses Xstore theme, it is very slow and gives 503 error, some pages load 5 minutes even, we have Litespeed cache enabled and 30 plugins in total, thats not that much and every other webpage has similar plugins and no problem.

    Our site link: https://goldenstevia.com/

    Is the server bad or what might cause this?

    We use this hosting: https://orangewebsite.com/

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 15, 2024 at 05:57

    Hello, @Clivecode,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We have conducted a thorough review of your website and are pleased to inform you that we did not encounter any 503 errors. Should you continue to experience this issue, we kindly request that you capture a video recording of the problem. This will greatly assist us in understanding and resolving the issue more effectively.

    Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

    Thank you for your cooperation.

    2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://xstore.helpscoutdocs.com/article/39-main-theme-options
    2. https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.