Tony Rodriguez

Hello, @Elitelegante,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin OR Optimizer plugin? Please test how it works when this plugin is disabled.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @David,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Marko Domic,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mohamed Ben Amor,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing your website, we have not identified any systemic issues. However, we noticed that the product variations swatches are not appearing on the shop page and category page.

We kindly suggest clearing your browser’s cache to resolve this issue. Alternatively, you may wish to access your website using a different browser to check if the issue persists.

For your reference, we have included a screenshot in the private content area of this email.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Carla,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-eODRhLL9pr –Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

Hello, @AJ,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @pankaj kumar,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @Sera,

Thank you so much for purchasing our theme and contacting our support center.

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. https://help.market.envato.com/hc/en-us/articles/202821510

You can download the latest theme installation file from here: https://www.8theme.com/downloads/

Please also refer to our theme documentation here: https://www.8theme.com/documentation/docs/theme-installation/

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Awais Bhatti,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

To address the issue, we have implemented a new code snippet in your child-theme/functions.php file. For your reference, we have uploaded images detailing these changes in the private content area.

add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Please note that the Shop page is a default feature of the WooCommerce plugin and functions as an archive page.

We hope this resolution meets your expectations. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Yitzhak,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We would like to inform you that you can modify the design type for your products by navigating to the following path in your website’s admin panel:

XStore > Theme Options > WooCommerce > Shop > Product Design

This adjustment is applicable for both desktop and mobile devices.

1/ We regret to inform you that it is not possible to fulfill your request at this moment as it requires additional code customization.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding and patience in this matter.

2/ You can change the transparency and or background color of the button on a mobile device, Please add the next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

@media only screen and (max-width: 768px) {
.product-view-default .footer-product .show-quickly {
    opacity: 0.5 !important;
    color: white !important;
    background-color: blue !important;
}
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @ryanasm81,

Thank you for your response.

1/ We are glad to hear that you have solved a majority of the issues.

2/ To further assist you, could you please provide a screenshot of the remaining problem? This will enable us to better understand the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @finleydesign,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask you to insert the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS in your admin panel.

.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
    display: flex;
    justify-content: center;
}
.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}
.content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}
.content-product .quantity-wrapper {
    margin-right: auto;
    margin-left: auto;
}
.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}

Additionally, If you wish to limit product titles, Please navigate to XStore > Theme Options > Wocoomerce > Shop > Product design and set title limit type as per your requirement and publish it. https://paste.pics/RR85U

We trust this will resolve the problem. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using a Chrome browser on a personal mobile device and are pleased to report that we did not encounter any issues. For your reference, we have recorded a video demonstrating the functionality, which can be accessed in the private content area.

To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and attempt to access the website again.

Should the issue persist, please provide us with details regarding the mobile device and browser you are using. This information will greatly assist us in understanding and resolving the problem more efficiently.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team