Hello,

Where should we go to be able to see the mentioned error? Provide temporary FTP access.

Regards

You need to click here – https://prnt.sc/238why6 , popup with settings will appear.
Here you can find some videos about menus – https://www.youtube.com/c/8theme/videos

Regards

Hello @Jeol,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area https://prnt.sc/238rolg
We can’t login to your Dashboard / wp-admin , please check credentials by yourself.
Provide FTP access like a text, not a screenshot.
Thanks in advance.

Regards

Hello,

We can’t see your screenshot, unfortunately.
As we can see, you have updated the Core plugin, so you need to update the theme too – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Do not update Core before the theme next time.
About the menu, it is also, because of your custom code – https://prnt.sc/238f6fc You need to find where you added this code and delete it. Then edit the Logo static block and delete this padding – https://prnt.sc/238feao = https://prnt.sc/238fh1n

Regards

Hello,

You are using 8.0.10 version of the theme, but the latest one is 8.0.11, XStore Core plugin – 4.0.10 / 4.0.11. If you need help with the update, just let us know, and confirm that full backup is created, as was mentioned in the documentation.

Regards

Hello,

I do not see the problem on your Home page. Provide URL of page with the problem and temporary wp-admin access, we will check what can be done to help you.

Regards

Hello,

Thanks for using our theme and for contacting us.

Provide temporary wp-admin and FTP access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

What demo version do you want to install? Do you prefer Elementor of WPBakery?

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. Please do the reset and reply with temporary access here.

Regards

Hello,

I can’t see your screenshot, unfortunately. Please provide a new one. Also, provide URL of page where products have the mentioned description.

Regards

Make sure that you are using the latest version of the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Provide temporary wp-admin access, so we can take a closer look.

Regards

Hello,

It is because of the next custom code – https://prnt.sc/234fvki created by the YellowPencil plugin.

Regards

Issue is related to Elementor plugin update 3.5.0. They enabled a beta option by default in this update and it caused the mentioned issue.

Regards

It was reply you got from WC?
You can create a custom menu (Appearance > Menus), select your menu in Theme Options > Header builder > Account

Regards

Hello,

I’ve passed your issue to our developers. I’ll inform you once they check/fix the problem. Don’t change access till my next reply.

Regards

Hello,

The issue is related not to theme update but to Elementor plugin update 3.5.0. They enabled the Beta option by default in this update and it caused the mentioned issue. We are working to avoid this error. Before this keep option disabled – https://prnt.sc/233cdcv

Regards

Hello,

1/ Add the next code in Theme Options > Theme custom CSS:

.menu-label-new>a .label-text {
    background-color: #f48220;
}
.menu-label-new>a .label-text:before {border-right-color: #f48220;}

2/ https://css-tricks.com/snippets/html/mailto-links/

Regards