https://prnt.sc/233bi8p – please provide correct FTP access. Contact your hosting provider to get assistance with this.
Regards
Rose Tyler
Support staff
December 15, 2021 at 10:47
Hello,
We can’t connect
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check. Do you have any limits for connections from other countries?
Regards
Rose Tyler
Support staff
December 15, 2021 at 10:34
Hello,
Check how it works on our demo – https://xstore.8theme.com/demos/electronics/ If the All department menu are opened by default tin the main header, there is no possibility to make it open on hover inside the sticky header
Regards
Rose Tyler
Support staff
December 15, 2021 at 10:28
Hello,
Does the Shop page work when a default theme is activated on your site?
Provide temporary wp-admin access.
Regards
Rose Tyler
Support staff
December 15, 2021 at 10:26
Hello,
Provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.
Provide URL of your site, temporary wp-admin, and FTP access via the Private Content area.
Regards
Rose Tyler
Support staff
December 15, 2021 at 09:25
Hello,
We can’t login. Please check the credentials.
Provide URL of the exact page or static block where the footer doesn’t work.
Regards
Rose Tyler
Support staff
December 15, 2021 at 09:12
Hello,
Theme Options > Header builder > Mobile > edit content of mobile header and settings of elements.
Regards
Rose Tyler
Support staff
December 15, 2021 at 07:50
Hello,
You can disable this button via Theme Options > WooCommerce > Shop > Products style > Product Content Elements
Regards
Rose Tyler
Support staff
December 15, 2021 at 07:46
Hello,
This is independent of the theme, so contact the support of WooCommerce plugin.
Regards
Rose Tyler
Support staff
December 14, 2021 at 16:35
Hello,
Thanks for using our theme. Please provide URLs of pages from where the feature image should be removed. I do not see it on your Home or Shop – https://prnt.sc/22z3lc8
I do not see the problem on single product page – https://prnt.sc/22ywh3g , but there are 2 headers. Theme Options > Header builder > Multiple headers > edit custom header or delete it, then the default header will be applied for the entire site. https://youtu.be/BpeXfzNwkOc
We can’t log in, unfortunately. Please provide correct wp-admin access.
Regards
Rose Tyler
Support staff
December 14, 2021 at 14:26
Hello,
Try to disable XStore AMP plugin.
Here you can read more about the plugin if you will decide to use it -https://www.8theme.com/documentation/xstore/amp-plugin/
Regards
Rose Tyler
Support staff
December 14, 2021 at 14:22
Hello,
1/ https://prnt.sc/22v20ik – disable XStore AMP plugin
2/ If you face a problem with Socials element settings, go to Theme Options > Header builder > Socials > Elements > delete elements and add new from scratch. If you want to use a custom icon, there is no such possibility, unfortunately.
You can maybe create a static block with the desired content and then show it in the header – https://prnt.sc/22ym6cf Do not forget to enable WPBakery for static blocks in WPBakery > Role manager – https://www.8theme.com/documentation/xstore/support/static-blocks/
Regards
Rose Tyler
Support staff
December 14, 2021 at 14:14
Hello,
Thanks for using our theme and for contacting us.
We can’t check your site – https://prnt.sc/22yl5eb Could you provide password and temporary wp-admin access?
Regards
Rose Tyler
Support staff
December 14, 2021 at 14:10
Hello,
Sorry for the delay in answering. Please open up separate topics for different questions, to prevent a mess in this one.
About translation, go to Loco translate > Plugins > XStore Core plugin > edit translation, go to Loco translate > themes > XStore > edit translation of your language.
About image size of products, what exactly doesn’t work, describe the problem in more detail with screenshots.
Edit Footer using Elementor > settings of section > Advanced > XStore custom CSS code.
What about Xfilters? where and what did you read? describe your requests in more detail with screenshots, please.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together.
Regards
Rose Tyler
Support staff
December 14, 2021 at 13:44
Hello,
Download theme-init.php file from this page https://dropmefiles.com/gucd2 , and re-upload the file into xstore/framework folder via FTP.
Regards
Rose Tyler
Support staff
December 14, 2021 at 13:36
Hello,
Edit category > description https://prnt.sc/22yfw2i
Try to change Shop Page Banner Position via Theme Options
Regards
Rose Tyler
Support staff
December 14, 2021 at 13:26
Hello,
What plugin was canceled? Describe in more detail what exactly you did before the problem occurred.
Provide temporary wp-admin access, so we can take a closer look.
Fixed. The problem was caused by unclosed } in your custom CSS code.
Regards
Rose Tyler
Support staff
December 14, 2021 at 08:40
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
Regards
Rose Tyler
Support staff
December 14, 2021 at 08:37
You’re welcome! We’ve changed settings of Stock status widget.
