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Empty products appearing in the shop page

This topic has 12 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

Lys digital

Participant

December 13, 2021 at 15:26

Hello,

When we get to the shop page, displaying all products and variations, we have some ‘ghost’ products that also appear from nowhere. They display a picture and a price, but we don’t have then in our wordpress backoffice.
On this picture ( https://ibb.co/kXhH5zY ) you can see the ghosty products.
And then, if you keep scrolling, you end up on the real ones ( https://ibb.co/9HjbG3Y ).
And in my backoffice, i only have product, with 3 variations ( https://ibb.co/Twh8kNP ).

So where do those products comme from? and how to remove them?

#311752 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

11 Answers

Rose Tyler

Support staff

December 14, 2021 at 08:40

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

#311807 Copied

Lys digital

Participant

December 14, 2021 at 16:48

I tried to remove all plugins and then reactivate only the ones that are needed ( xstore core, woocommerce and elementor ) and the products still appear.

#311873 Copied

Olga Barlow

Support staff

December 15, 2021 at 02:02

Hello,

Provide us with FTP access to your site. We’ll check the issue in more detail.

Regards

#311915 Copied

Lys digital

Participant

December 15, 2021 at 10:38

Sure, here are the credentials.

Please contact administrator
for this information.

#311960 Copied

Rose Tyler

Support staff

December 15, 2021 at 14:21

Hello,

I’ve passed your issue to our developers. I’ll inform you once they check/fix the problem. Don’t change access till my next reply.

Regards

#312005 Copied

Olga Barlow

Support staff

December 17, 2021 at 14:28

Hello,

Check now, please.

Regards

#312313 Copied

Lys digital

Participant

December 17, 2021 at 16:04

Seems like the problem is still present.

All those products should not appear/exist.

https://ibb.co/XW17VK6

#312326 Copied

Olga Barlow

Support staff

December 17, 2021 at 19:50

Hello,

Ok, give us more time.

Regards

#312354 Copied

Olga Barlow

Support staff

December 22, 2021 at 18:02

Hello,

Could you, please, provide us access to your Database (phpMyadmin)? Or maybe send DB archive to our email? We need to check some things there to find the solution for this issue.

Regards

#312828 Copied

Lys digital

Participant

December 22, 2021 at 20:38

Hi,

Here are our accesses to the database.

Please contact administrator
for this information.

#312866 Copied

Olga Barlow

Support staff

December 22, 2021 at 20:42

Hello,

Thank you.

Regards

#312870 Copied
Tagged: empty, page, products, shop, themes, woocommerce, wordpress
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