The css is broken on shop page only of my website

This topic has 11 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: shaheer
    shaheer
    Participant
    December 11, 2021 at 22:32

    Hello there, I am facing one issue in xstore theme. The css is totally broken on the shop page of my website. Link of site is “https://testing.agritzfresh.com/shop”

    As you can see the top banner and categories css is broken. Hover on mega menus and you will see the mega menu broken as well. The cart icon is disappeared when hover on product card on shop page as well as quantity buttons are not working. I am using dokan plugin to integrate marketplace and live search map is not appearing at top of shop page above or below the banner. However if you will visit any product category or any other page…everything is working perfectly…even if you click on any product … its working perfectly… the issues are only on SHOP page.

    Please get back to me asap. I have delivery due date for this tomorrow. Waiting eagerly for your response. Thanks

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2021 at 08:56

    Hello,

    Provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: shaheer
    shaheer
    Participant
    December 12, 2021 at 12:14

    Please consider this an emergency case. I have delivery due date today. I have provided the requested things in the private content area. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2021 at 13:27

    Hello,

    1/ FTP directory is empty. Provide us with FTP to your WP installation.
    2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

    Regards

    Avatar: shaheer
    shaheer
    Participant
    December 12, 2021 at 16:01

    I have already done the steps you have mentioned before writing to you. There is no cache or 3rd party plugin installed. Please check the private content to access the hosting. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2021 at 16:07

    FTP directory is empty – https://prnt.sc/22rogqh Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Regards

    Avatar: shaheer
    shaheer
    Participant
    December 12, 2021 at 16:11

    I have provided you the hosting access. You can access whatever you want to in order to save time please.

    Please contact administrator
    for this information.
    Avatar: shaheer
    shaheer
    Participant
    December 12, 2021 at 19:07

    Please let me know if you are checking this bcz i have a delivery due date in few hours. Waiting for your positive response please. Thankyou

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 13, 2021 at 10:47

    Hello,

    Check the shop page now, please.

    Regards

    Avatar: shaheer
    shaheer
    Participant
    December 13, 2021 at 17:44

    Yes thankyou. The issue is resolved but can you please tell me where the issue was??

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2021 at 08:37

    You’re welcome! We’ve changed settings of Stock status widget.

    Regards

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