Return to previous page

Topic: Double Header and broken menus after theme update

CraigAburrow

Participant

August 3, 2021 9:18 pm

Since updating Xstore theme my website has a number of issues that I can’t find a way to resolve. The issues are the following:

– Two main headers visible at all times on Desktop.
– Mobile main menu ‘Burger’ icon not working.
– Mobile bottom bar ‘Cart’ button not working.

Any help will be very much appreciated! Thanks in advance 😀
Site URL: hidden
Theme version: 8.0.2
WooCommerce version: 5.8

#297610 copied to clipboard

Rose Tyler

Support staff

August 4, 2021 6:36 am

Hello,

Thanks for using our theme and for contacting us.
– Please update the theme to 8.0.3 and Core plugin to 4.0.3.
– If you have 2 logos on your site it means that you copied header.php file from the previous parent theme version to the child theme. Edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
Let us know if you need any further assistance.

Regards

#297630 copied to clipboard

CraigAburrow

Participant

December 13, 2021 10:01 am

Hi, I am still having the problem with the double menu after several updates. Please can you further clarify the steps that I need to take to fix this. Many thanks.

#311708 copied to clipboard

Rose Tyler

Support staff

December 13, 2021 10:40 am

Hello,

Could you provide temporary wp-admin access?
Was the header.php file re-written via the child theme? If so, edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
Do you use cache plugin? Try to disable it and check then.

Regards

#311715 copied to clipboard

CraigAburrow

Participant

December 13, 2021 11:54 am

Cache plug in has been disabled, Temp access granted, thank you.

Content is visible for topic creator and
support staff only.

#311726 copied to clipboard

Olga Barlow

Support staff

December 13, 2021 3:54 pm

Hello,

Access is incorrect https://prnt.sc/22tiusb
So, provide us with the correct pass to log in. Also, go to Theme Options > Custom CSS and make sure that you did not make any misprint there and that all the styles are ok. Because this issue appears because of incorrect custom as a rule (unclosed styles or something).

Regards

#311760 copied to clipboard

CraigAburrow

Participant

December 13, 2021 4:01 pm

Correct details provided now, sorry 🙂

Content is visible for topic creator and
support staff only.

#311762 copied to clipboard

Rose Tyler

Support staff

December 14, 2021 8:23 am

Hello,

Please set administrator role for the user, so we can access Theme Options, and so on.

Regards

#311802 copied to clipboard

CraigAburrow

Participant

December 14, 2021 8:39 am

Apologies, this has been changed to admin for you. Thanks.

#311806 copied to clipboard

Rose Tyler

Support staff

December 14, 2021 8:43 am

Fixed. The problem was caused by unclosed } in your custom CSS code.

Regards

#311808 copied to clipboard

CraigAburrow

Participant

December 14, 2021 9:48 am

As you suggested but it was beyond my ability. Thank you so much for your kind help. Cheers, Craig.

#311814 copied to clipboard