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Viewing 30 posts - 28,021 through 28,050 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 11:55

    Hello,

    We can’t log in – https://prnt.sc/5ymNH-_yVKAN Please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 11:49

    Hello,

    The translation was done via child theme (themes/xstore-child/woocommerce/product-quick-view-canvas.php). Check now

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 11:34

    Hello,

    I did not see the problem on your site, so not sure that it is related to our theme. We did not get such reports from other customers.
    If your site is live, it would be better to create a staging site (full copy of the existing one), and do tests there first. So provide us with test site URL and access, where we will be able to see the problem, then I will be able to pass your question to our tech team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 10:48

    We can see next errors – https://prnt.sc/FVQYwfdbUEmz Could you disable cdn and check how it works then?
    Provide access and link to the file via the Private Content area.
    Please provide temporary wp-admin and FTP access, so I can pass your report to our dev team.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 10:31
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 10:27

    Hello,

    Yes, it is.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 10:05

    I do not see the problem – https://prnt.sc/Pfa0STrPjiLG https://prnt.sc/lJE1hmpyrThW Please clear all cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 09:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 09:08

    Hello,

    1/ There is no such option, but you can try to add the next code in Theme Options > Theme custom CSS > Desktop:

    header-main-menu.et_element-top-level .menu > li a {
        max-width: 10%;
    }

    2/ Theme Options > Header Builder > Main menu > Add Arrows For 1-Level Menu Items With Dropdowns > off
    3/ Do you mean here – https://prnt.sc/fTNMhWrLmkhw ?
    Here is custom CSS code:

    .widget_product_categories.sidebar-widget li a {
        font-size: 1.2em;
        line-height: 1.3;
    }
    .widget_product_categories.sidebar-widget ul li > ul.children li > a {
        font-size: 1.15em;
    }

    https://prnt.sc/c5uXXfuIzW_h
    4/

    body:not(.elementor-page) .footer-widget li a {
        font-size: 12px !important;
        line-height: 1.1;
    }

    5/ It is how WC works, there is no option to change it without additional customization in files. Sorry, but additional customization in files is outside the scope of our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 08:30

    Hello,

    Thanks for the reply.

    I have made some modifications to the main page in the Arabic language, but when I want to make changes from customization to the English page, the changes do not appear in the publication, I do not know the reason

    – describe in more detail what exactly changes and where exactly did you do, please. Do you mean you edited English version of Home page using Elementor, or Theme Options > Header Builder > Multiple headers > En Header > changes there?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 08:11

    Hello,

    Not, yet. We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient, I will let you know once get any news from our technician team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 08:09

    What plugin do you use to create/edit translation? We would recommend Loco translate – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Loco Translate > Plugins > XStore Core plugin > create or edit translation for your language. Search for “Menu” string in the translation of Core plugin.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 08:06

    About animations, you can activate Massive Addons for WPBakery Page Builder plugin (XStore > Plugins Installer), this plugin offers new elements and advanced settings for animations. Here are example – https://massive.mpcthemes.net/animations/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:30

    Hello,

    You provided 2 the same screenshots, please check and provide a new one for “But when I scroll…this happens”.
    If you mean Sticky header – https://prnt.sc/7yMldfkgKIdc , go to Theme options > Header builder > Header sticky > https://prnt.sc/4bD5F8f5S3oZ Clear cache and check now – https://prnt.sc/9nnp6rPXHczH

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:25

    Hello,

    Custom header is used on Home page, go to Theme options > Header builder > Multiple headers > edit header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:24

    Hello,

    Thanks for the reply.
    Please provide temporary wp-admin and FTP access, so I can pass your report to our dev team.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:22

    Hello,

    Could you provide a screenshot? What exactly do you want to change?
    You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
    Check settings in Theme Options > WooCommerce > Shop elements > Quick view

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:20

    Hello Gian Luca,

    Please submit a new topic. Provide URL of your site and temporary wp-admin access via the Private Content area. Describe your problem in more detail. Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:19

    Hello,

    Sorry, but your request is a bit unclear to me. Please describe in more detail with screenshots. You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:13

    Hello,

    Try to add the next custom CSS code in Theme Options > Theme custom CSS > Global:

    @media (max-width: 768px) {
        .col-sm-6.product {
            width: 33.33333333% !important;
        }
        body .row-count-3 .product:nth-child(2n+1) {
            clear:none !important;
        }
    }
    @media only screen and (max-width: 320px) {
        .products-grid .product {
            width: 33.33333333% !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 07:07

    Hello,

    Try to use the next custom CSS code:

    .single-product .etheme-woocommerce-product-gallery .swipers-couple-wrapper .swiper-wrapper img {
        max-width: 100%;
        width: auto;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:59

    Hello,

    Don’t stretch row with the slider, use Default https://prnt.sc/Me7mQyL3FWWx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:51

    It works now, when the mentioned option is disabled. Clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:49

    Hello,

    1/ Change this code https://prnt.sc/QTCWPYpfpeLG
    to

    .widget_product_categories.sidebar-widget ul li .current-cat a, .sidebar-widget ul li .current-cat a,
    .sidebar-widget ul li.current-cat > a, .sidebar-widget ul li > ul.children li.current-cat > a {
        color: yellow;
    }

    2/

    .wc-layered-nav-term.chosen a, .etheme_widget_brands li.chosen a, .etheme-product-status-filter li.chosen a, 
    .wc-layered-nav-term.chosen .count, .etheme_widget_brands li.chosen .count, .etheme-product-status-filter li.chosen .count,
    .widget_product_categories.sidebar-widget ul li a:hover, .sidebar-widget ul li a:hover {
        color: yellow;
    }

    3/

    .btn:not(.black):not(.active):not(.bordered):not(.style-custom) {
        background-color: #1e73be;
        color: yellow;
    }
    .btn:not(.black):not(.active):not(.bordered):not(.style-custom):hover {
        background-color: green;
        color: black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:42
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:39

    Hello,

    Thank you for the reply.
    1. How often did you update the theme?
    2. Do you plan to use Elementor?
    3. So importing a version worked well for you – but when you start working with it you have problems?
    4. When your customers will start using the Elementor they will realize that there is no better theme than XStore.
    5. Have you seen our new elements for Elementor? You can’t do this with WPB and any other ECommerce theme doesn’t offer this – https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/
    6. Can you send a few examples where you had to use the custom CSS? Or provide all your custom CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:28

    Hello,

    It is because product description was disabled via Theme Options together with tabs – https://prnt.sc/Ninc1FxAy96q Check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:26

    Hello,

    Describe in more detail what exactly your settings do not work, provide screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:19

    Hello,

    From where did you get products? Could you provide URL of the site and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2022 at 06:17

    Hello

    Try to add this custom CSS code, clear cache on mobile and check:

    .et-toggle-mob-sidebar {
    border: 30px solid transparent;
    margin-left: -30px;
    }
    .et-toggle-mob-sidebars-inner .et-toggle:before {
    right: -30px;
    pointer-events: all;
    }

    Regards

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    Viewing 28,050 results - 28,021 through 28,050 (of 68,231 total)
Viewing 30 posts - 28,021 through 28,050 (of 68,231 total)
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