Hello,

Thanks for using our theme.
Is WooCommerce Infinite Scroll and Ajax Pagination plugin activated on your site?
If so, set the correct settings – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ , or disable the plugin.

Regards

Hello,

Please check translation of XStore Core plugin, for example, https://prnt.sc/X2JFnbQV51wm

Regards

https://k***eals.com/product/men-cargo-grey/?swcfpc=1 – when URL is like this all is fine. This parameter comes from Super Page Cache for Cloudflare plugin on your site.
Please follow our previous recommendations: Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser and CDN cache, and check then.

Regards

Hello,

Thanks for contacting us.
Unfortunately, WooCommerce does not have option to hide out of stock variations only. Please submit a request about adding a new option for our theme here – https://www.8theme.com/taskboard/

Regards

Hello,

As I can see, you are using WPBakery, so you can Import page – https://youtu.be/wkIKN2IyEZI and add it into the menu via Appearance > Menus.

Regards

Hello,

We’ve checked more deeply, Related products are displayed in our theme randomly, by default. But on your site it is not, so check if you did any changes in files that may affect it, for example changes in xstore-child/woocommerce/single-product/related.php, or maybe something from 3rd party plugins affects related products.
You can try to add the next code in functions.php of the child theme:

add_filter('woocommerce_related_products_args', function($args) {
    $args['orderby'] = 'rand';
    return $args;
}, 9999);

If you need any further assistance with this, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

Make sure that you cleared all cache after the update.
We noticed that in general on the mobile menu the dropdown is not working. – have you cleared cache of your mobile browser? Could you record a video of the problem?
If you face any other problems describe them one by one here, please.
For new questions, we would recommend to open up new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding in this thread.

Regards

We found that you used XStore White Label plugin and enabled options to hide update noеices (https://prnt.sc/NuSMNbfvEtZ6) so you didn’t see the notices of update for our XStore Core plugin 4.1.6 (which contains the fix of the main issue you have)
Also, we tried to remove the old XStore Core plugin and install new one but after installation we didn’t find that plugin is shown in the admin panel (ftp https://prnt.sc/vOGQWKfsToar – plugin new version and old version exist on ftp but on admin https://prnt.sc/e89XSobVHaTr ) – That means that ftp is not for the site you have issues or you have any kind of hard cache for admin dashboard
We would highly recommend you to double check if the ftp directory is correct and provide the full path to plugins folder in private content area. Also, you may try install/update XStore Core plugin from your side + When we tried to remove the folder of old version XStore Core then we had such issue 550 delete operation failed and 550 remove directory operation failed.

Regards

Hello,

I do not see the Loco translate plugin on your site. Do you use Poedit to create translation? Update translation files of Core plugin, then find and translate mentioned strings.
1/ Backup your translations files
2/ Open your translation files by using Poedit software
3/ Go to Menu > Catalog > Update from the pot file section and click
4/ Choose xstore-core.pot file and save
5/ Poedit will keep your existing translations and migrate translation file with the new system
6/ Now you can see new translation words on your file

Regards

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Please use the next custom CSS code:

.single-product .add_to_cart_button {
    padding: 0.75rem !important;
}

Regards

Hello,

Disable this option https://prnt.sc/FcLVNFvST1Ov and use the next custom CSS code:

.single-product-builder .single_add_to_cart_button ~ .et-or-wrapper {
    flex-basis: 10%;
    margin-left: 10px;
    margin-right: 10px;
}
.single-product-builder form.cart {
    display: flex;
}
.single-product-builder .et_product-block .et-single-buy-now.single_add_to_cart_button.button {
    width: 20%;
    flex-basis: 20%;
    min-width: 20%;
}

Regards

Hello,

Please check credentials https://prnt.sc/V_mLDryJqJ1s

Regards

Hello,

Add the next code in Theme Options > Theme custom CSS:

.content-product .et_st-default-holder ul.st-swatch-size-normal li>span {
    padding: .4rem !important;
    font-size: .7rem !important;
}

Regards

Hello,

Sorry for the delay in answering.
Please go to this page https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and click on “Click here to request a refund” button, then select for what the refund is needed.
Let us know

Regards