Request to refund for the old license renewal done by mistake

This topic has 10 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Saira
    Saira
    Participant
    May 31, 2022 at 10:59

    Hi,
    We have to purchase a new license for a new website, but by mistake the old license purchased for another website is extended to one year and we donot need it. We have purchased another license also with one year support. Can I get a refund for the old license renewal done by mistake or can you add this to our newly purchased. We prefer refund.

    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2022 at 18:41

    Hello,

    Check the private content area with the screenshots of using the licenses.

    Regards

    Please contact administrator
    for this information.
    Avatar: Saira
    Saira
    Participant
    May 31, 2022 at 18:48

    Hi,

    Please check the private area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2022 at 18:55

    Hello,

    Oh, I see. If you renewed the support and want to get refund for this then submit refund request for the support service. We’ll give you refund for that.

    Regards

    Avatar: Saira
    Saira
    Participant
    May 31, 2022 at 21:57

    How to request for refund?

    Avatar: Saira
    Saira
    Participant
    June 1, 2022 at 12:47

    Hello what’s the procedure for refund to get initiated?

    Avatar: Saira
    Saira
    Participant
    June 1, 2022 at 15:09

    Hi, Waiting for your reply!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2022 at 15:56

    Hello,

    Sorry for the delay in answering.
    Please go to this page https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and click on “Click here to request a refund” button, then select for what the refund is needed.
    Let us know

    Regards

    Avatar: Saira
    Saira
    Participant
    June 1, 2022 at 16:09

    Hello,

    Thanks for replying..Request raised

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 2, 2022 at 18:07

    Hello,

    Thank you.

    Regards

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