Repeated category text on products list.

This topic has 5 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

  • Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    May 30, 2022 at 10:55

    Hello, for some reason suddenly some products show several repeated categories in their category list when product lists are displayed
    See an example here:
    https://writesketchand.it/categoria-prodotto/home/taccuini/

    Fore example the product “Taccuino Formato A5 Super Lapislazzulo” has as categories this:
    Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini, Taccuini

    But refreshing the page, it randomly changes and splays the problem on another product and maybe the previous product is fine

    Can you help me?
    Thank you

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 30, 2022 at 16:01

    Hello,

    Thank you for the access. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    June 1, 2022 at 21:43

    Hi we noticed that also on the mobile version the categories are not working properly and we experience also a problem on the brands menu not working

    Avatar: Matteo_Carrubba
    Matteo Carrubba
    Participant
    June 1, 2022 at 22:17

    Hi After the last update of all plugins the categories problem on the single products seem to be fixed.
    We noticed that in general on the mobile menu the dropdown is not working.
    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2022 at 09:49

    Hello,

    Make sure that you cleared all cache after the update.
    We noticed that in general on the mobile menu the dropdown is not working. – have you cleared cache of your mobile browser? Could you record a video of the problem?
    If you face any other problems describe them one by one here, please.
    For new questions, we would recommend to open up new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding in this thread.

    Regards

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