Facing issue after update. site not working

This topic has 11 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Rose Tyler

  • Avatar: Spkinbox
    Spkinbox
    Participant
    May 31, 2022 at 11:15

    Fatal error: Declaration of ETC\App\Controllers\Elementor\General\PayPal::render_button().
    https://www.wholesalemart.com.sg/
    site hosted in aws
    wordpress : 5.8
    Theme: 8.1.6
    Core plugin: 4.1

    check image – https://ibb.co/Fs03RPK

    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2022 at 14:15

    Hello,

    Provide us with WP Dashboard access to your site please and FTP access.

    Regards

    Avatar: Spkinbox
    Spkinbox
    Participant
    June 1, 2022 at 07:03

    pls check the login credentials & fix the issue

    Please contact administrator
    for this information.
    Avatar: Spkinbox
    Spkinbox
    Participant
    June 1, 2022 at 13:59

    hi pls check & reply ASAP. site already down for 3 days.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2022 at 15:39

    Hello,

    Is FTP access from http://www.whole*****art.com.sg site? We can’t see our changes. Please check. Waiting for your reply.

    Regards

    Avatar: Spkinbox
    Spkinbox
    Participant
    June 2, 2022 at 04:23

    yes sir, I checked & then only I gave u.
    pls check the following images
    before change – https://i.ibb.co/vJS9QK6/wsmarterror1.png
    before debug – https://i.ibb.co/p4BSxD4/before-deug.png
    before config- https://i.ibb.co/mR0C6WY/before-deug-config.png
    after changes – https://i.ibb.co/LvFK2QJ/afterdebug.png
    after debug enabled – https://i.ibb.co/WkTc2BC/afterdebugenabled.png

    rightnow I enabled debug.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2022 at 09:30

    We found that you used XStore White Label plugin and enabled options to hide update noеices (https://prnt.sc/NuSMNbfvEtZ6) so you didn’t see the notices of update for our XStore Core plugin 4.1.6 (which contains the fix of the main issue you have)
    Also, we tried to remove the old XStore Core plugin and install new one but after installation we didn’t find that plugin is shown in the admin panel (ftp https://prnt.sc/vOGQWKfsToar – plugin new version and old version exist on ftp but on admin https://prnt.sc/e89XSobVHaTr ) – That means that ftp is not for the site you have issues or you have any kind of hard cache for admin dashboard
    We would highly recommend you to double check if the ftp directory is correct and provide the full path to plugins folder in private content area. Also, you may try install/update XStore Core plugin from your side + When we tried to remove the folder of old version XStore Core then we had such issue 550 delete operation failed and 550 remove directory operation failed.

    Regards

    Avatar: Spkinbox
    Spkinbox
    Participant
    June 2, 2022 at 10:55

    Hi,
    for me it’s show install.
    https://i.ibb.co/GkCS3BN/xstoreinstall.png
    when i tried to install. it shows failed
    https://i.ibb.co/kmZxbh1/installedfailed.png
    I’ve installed filemanager plugin, you can also upload the plugin from that.
    just I checked that & found this.
    https://www.awesomescreenshot.com/image/28129976?key=6c0d078c7fe0e0d27f862bc0604b7920

    Avatar: Spkinbox
    Spkinbox
    Participant
    June 2, 2022 at 10:59

    Hi, sir. I also tried to upload from myside, file uploading but there was a perimission issue. so try to upload plugin from filemanager in wp-admin.
    I informed this to server support they are working on it. if possible send me the updated plugin, I will upload from my side

    Avatar: Spkinbox
    Spkinbox
    Participant
    June 2, 2022 at 13:07

    hi sir, I downloaded plugin from downloads page & uploaded in website. now site working properly. pls check & thanks for ur support.

    For FTP , server persons fixed the issue. its user permission issue.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2022 at 13:08

    Hello,

    We are glad that you sorted it out. Thanks for letting us know!

    Regards

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