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My checkout is freezing and apple pay is failing on mobile?

This topic has 28 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

bagshaw50

Participant

December 12, 2022 at 13:12

Hi this has just started to happen today, could someone help

Please, contact administrator
for this information.

#341247 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

27 Answers

Rose Tyler

Support staff

December 12, 2022 at 13:39

Hello,

1/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ Please check how it works with the default WooCommerce theme – Storefront.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#341250 Copied

bagshaw50

Participant

January 10, 2023 at 15:42

I have now tried this and I have had a developer look at it but he cant seem to find the issue…

#343509 Copied

Rose Tyler

Support staff

January 10, 2023 at 16:14

Please let us know the results of 2 tests:
1/ when all 3rd party plugins disabled
2/ when the default theme is activated

Regards

#343525 Copied

bagshaw50

Participant

January 10, 2023 at 18:23

I tried with woo commerce store and it worked.

i then tried with xstore theme and deactivated each plug in and still no luck.

I am getting this error

Failed to redirect to https://empowerclothing.co.uk/checkout/order-received/18497/?key=wc_order_XpRbPELEBnc6t&utm_nooverride=1&order_id=18497&wc_payment_method=woocommerce_payments&_wpnonce=39a4b65bb6&save_payment_method=no&payment_intent=pi_3MOlmv2EVGshtUzP1BRGg1gJ&payment_intent_client_secret=pi_3MOlmv2EVGshtUzP1BRGg1gJ_secret_0LYVAhbOZzilxDOy3h85QSQ1b&redirect_status=succeeded

#343556 Copied

Rose Tyler

Support staff

January 11, 2023 at 09:07

Thanks for the reply.
Could you record a video of the problem?
Please provide the correct wp-admin access.
Also, we need FTP access.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#343613 Copied

bagshaw50

Participant

January 11, 2023 at 10:52

Have entered in private content area

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for this information.

#343652 Copied

bagshaw50

Participant

January 11, 2023 at 10:57

in private area

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for this information.

#343655 Copied
Rose Tyler

Support staff

January 11, 2023 at 11:02
Thanks for the reply.
We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?
What FTP host and port can we use?

Regards
#343658 Copied
bagshaw50

Participant

January 11, 2023 at 12:24

apologies user name changed

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for this information.

#343671 Copied

bagshaw50

Participant

January 11, 2023 at 12:25

if this doesnt work please let me ahve the IP and i will whitelist it

#343673 Copied

Rose Tyler

Support staff

January 11, 2023 at 12:27

Please find the IP in the Private Content area

Regards

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for this information.

#343675 Copied

bagshaw50

Participant

January 11, 2023 at 13:32

I have now allowed this IP

#343686 Copied

Rose Tyler

Support staff

January 11, 2023 at 13:38

Can’t connect still, unfortunately.
What encryption and FTP port can be used?

Regards

#343687 Copied

bagshaw50

Participant

January 11, 2023 at 15:12

is it possible you could send me a screen shot or video of what is happening?

#343709 Copied

Rose Tyler

Support staff

January 11, 2023 at 15:17

Please check the Private Content area

Regards

Please contact administrator
for this information.

#343710 Copied

bagshaw50

Participant

January 11, 2023 at 15:23

details from go daddy

Please contact administrator
for this information.

#343711 Copied

Rose Tyler

Support staff

January 11, 2023 at 15:24

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#343712 Copied

Rose Tyler

Support staff

January 11, 2023 at 16:26

Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

Regards

#343722 Copied

bagshaw50

Participant

January 11, 2023 at 20:19

i have switched this off and unfortunately getting the same issue.

#343748 Copied
Tagged: apple pay, best selling, freezing, mobile, my checkout, persuasive, woocommerce themes
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