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Viewing 30 posts - 21,901 through 21,930 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 09:49

    Hello,

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
    Please provide FTP access, we will check what can be done to help you.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 09:26

    2/ About Catalog Mode, improvement for products elements will be added in the next theme update, or provide FTP access.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 09:13

    Hello,

    I’ve changed margin and padding settings for sections/columns in the page content. Please clear cache of the browser and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 09:07

    Hello,

    1/ We found that you have enabled Email builder -> https://prnt.sc/Ao18FVpmGRr3 which may cause those issues you asked about ‘If cx is creating account at the time of checkout we will need to send two emails’ – so, please, disable that switcher and recheck from your side. Also if the issue is still there, check how it works with the default StoreFront woocommerce theme.
    Check your contact form settings and set correct values -> https://prnt.sc/eDAWiHM_ZrEu
    Also, you can use antispam plugin, for example – https://wordpress.org/plugins/wp-contact-form-7-spam-blocker/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 08:28

    Hello,

    Everything works good from our side. Could you please, provide us in the private content area a link to that page where you have such issues ? Also, check it in different browsers, please, and let us know. Make sure that your browsers are up to date.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 08:18

    We checked your custom code in deep detail and found that your function has a condition of checking if it is an account page -> https://prnt.sc/d1waBYEtcbnZ . It means that your code will work only in case customer is on the account page. If you want to do it for off-canvas also, please, try to remove the selected string and leave only the condition of if ( wc_get_page_id( ‘terms’ ) > 0 ) instead of if ( wc_get_page_id( ‘terms’ ) > 0 && is_account_page() )

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 08:15

    Hello,

    Thanks for using our theme.
    Please provide your purchase code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 08:12

    Hello,

    Thanks for using our theme.
    You can activate it now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 18:11

    Please change the code to:

    .et-off-canvas .cart-widget-products li .remove {
        visibility: visible !important;
        opacity: 1 !important;
        transform: none !important;
        -webkit-transform: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 17:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 16:35

    Hello,

    You need to use an additional plugin for this.
    We did not test our theme with such plugins but you may try the following
    https://wordpress.org/plugins/wp-whatsapp-chat/
    https://wordpress.org/plugins/click-to-chat-for-whatsapp/
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 16:30

    Thanks for the reply.
    In this case, we are waiting for temporary wp-admin and FTP access from you. Then your question will be passed to the dev team.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 16:27

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    Do you have plugins installed on the site? Please disable them, it looks like there is a conflict with 3rd party plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 15:12

    Hello,

    Please check now.
    1/ Fonts are displayed correctly
    2/ Errors should no longer be generated, if they are, let us know
    3/ The fix will be added in the next update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 14:56

    Hello, @Niddy and @Giffy Exclusive Store,

    Please note that our team is not responsible for 3rd party code.
    If you have any other questions, please open up new topics.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 14:36

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 14:17

    Hello,

    Please try to use the next custom CSS code:

    .et-off-canvas .cart-widget-products li:not(:hover) .remove {
        visibility: visible;
        opacity: 1;
        transform: none;
        -webkit-transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 14:08

    1/ You can clear the table by yourself:
    – add the next code in functions.php of child theme
    update_option('et_header_builder_fonts', array(),'no');
    – refresh frontend page and delete that code.
    2/ We can do this. But in this case, we need temporary wp-admin and FTP access from you.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 13:48

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 13:28

    Hello,

    Please try to choose the Privacy policy page in Customizer > WooCommerce > Checkout settings https://prnt.sc/11t4sdi > https://gyazo.com/a3ddc0f1ad5eecc1966d27cceaf586f3
    Sorry, but additional customization in files is outside the scope of our basic support.
    About translation, mentioned strings come from XStore Core plugin, you can use WPML to translate them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 13:08

    Hello, @Steven Tay,

    You’re welcome!
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 12:49

    Thanks for the screenshot.
    I will contact you after the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 12:39

    Hello,

    Current functionality can be changed using custom CSS code.
    For menus, go to Theme Options > Header builder > Main menu > Content Zoom (%) to change the font-size.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 12:33

    Hello,

    We can’t connect still –

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Failed to retrieve directory listing

    Please check.

    You posted the new problem on this topic, was the previous one solved? Please post separate questions via separate topics to prevent a mess in answering.
    The problem on FAQ page is caused by your settings, for the content, please delete margin-top: -155px.
    To be able to take a closer look at your content settings we need to log in, but we can’t do this – https://prnt.sc/C51TuoRLIwZz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 12:22

    When we tried to activate WooCommerce plugin a critical error occurred. Please provide FTP access.
    If you do not know how to create FTP, contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 12:03

    Hello,

    Add content into category description area (it can be shortcode of a static block, for example – https://prnt.sc/21yt5f2 ) , then select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 11:23

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    Please go to WooCommerce > Status > Logs > check what error are in log file with the latest date, it may point to right direction of what should be fixed.
    Also, read this article – https://elementor.com/help/debugging-safe-mode/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 11:13

    Hello,

    Thanks for using our theme.
    Price of the selected variation you can see here. There is no option to replace the price range, by default. Additional customization is outside the scope of our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 11:03

    Hello,

    Theme Options > Mobile panel > Content Zoom (%) and Icons Color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 10:58

    Hello, @Eternity,

    Is there anything else we can help you with?

    Regards

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    Viewing 21,930 results - 21,901 through 21,930 (of 68,231 total)
Viewing 30 posts - 21,901 through 21,930 (of 68,231 total)
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