JS error that blocks a delivery popup used by 3rd party plugin

This topic has 10 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 08:14

    Plugin name: Delivery pickup popup Pro
    main plugin: https://www.piwebsolution.com/product/order-delivery-date-time-and-pickup-locations-for-woocommerce/
    extention plugin: https://www.piwebsolution.com/product/delivery-date-time-preference-selection-popup-pro/
    Reference site: https://www.bgrill23.tempurl.co.il/
    Message: popup does not work for me ๐Ÿ™
    in header, ืžืฉืœื•ื—ื™ื
    is the link. not working at all

    There is a JS error caused by your theme that is breaking the popup
    this Js file of the theme is causing the issue bloc this JS from loading and it will work

    https://www.bgrill23.tempurl.co.il/wp-content/themes/xstore/js/etheme-scripts.min.js

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 08:17

    also if you can see why variation swatch works on archive page but does not work on single product page – it will be great

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 09:49

    Hello,

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, itโ€™s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
    Please provide FTP access, we will check what can be done to help you.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 10:00

    attached
    i have a lots of problem with this theme ๐Ÿ™
    1- can you please check variation swatch please (works on archive doesn’t on single product page)
    2- also – products images gallery isn’t shown on single product page (see link in private)
    3-also, where should i set –et_main-color ?
    it shows #888
    on theme options i have different main color set.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 10:25

    What is FTP password?
    You mixed a few questions in 1 topic, which may cause a mess in conversation.
    At first sight, all problems are caused by using 3rd party plugins and caching. Disable such plugins, clear or temporarily disable CDN cache and check the single product page.
    Also, we would recommend you update the theme and Core plugin –
    https://xstore.helpscoutdocs.com/article/37-plugins-update
    https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 10:35

    i have updated and i have no cache plugin. tried on incognito – all the same.
    i need those plugins.
    also, i am using elementor- not wpbakery.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 10:56

    Please do the test: disable all 3rd party plugins and check how swatches and gallery work then. Let us know the result.
    Also, we are waiting for FTP password from you.

    Regards

    Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 11:00

    sorry

    Please contact administrator
    for this information.
    Avatar: Rivka
    Rivka
    Participant
    January 9, 2023 at 11:05

    please see private content.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 13:54

    As I can see you activated another theme on the site already.
    If you are not satisfied using our theme you can submit refund request here โ€“ https://themeforest.net/refund_requests/new

    Regards

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