Hello,

Are you talking about a preview or about a real email?
Please read these topics – https://www.8theme.com/topic/e-mail-tracking-advanced-shipment-tracking-for-woocommerce-trackship/ https://www.8theme.com/topic/email-builder-tracking-number-in-completed-emails/#post-290209

Regards

Hello,

Thanks for the detailed reply.
1/ Do you use our Built-in Email Builder? Try to disable it and check then.
2/ Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Sorry for the delay in answering.
This is a screenshot of the admin bar on your site – https://prnt.sc/1A94M7KIu27v There is cache, and I do not see how to disable it via the Dashboard. How did you activate it and could you temporarily disable it? Is it comes from hosting?
Also, please check if there is problem on the Shop page when the parent theme is activated.
Our devs will be back to work after the weekend and will continue to work on the problem then. Right now, we do not see the reason for the problem or solution, unfortunately, so please follow our recommendations.

Regards

Hello,

As I can see, it is not because of the update, but you have set the white color somewhere in Elementor settings for links, for example – https://prnt.sc/Esucj0DjEY2f .
Please check by yourself or provide temporary wp-admin access.

Regards

1. I’ve described the solution and provided a video, just follow it, please.
Go to Theme options > Header Builder > Multiple headers > edit custom header > change height of the Main header – https://gyazo.com/a1fece838d78a7dc82d6217681f7b366
2. It is not a bug, but a predefined behavior that you want to change.
Select “Default” and then use custom CSS code to hide buttons on the hover:

.content-product:hover .footer-product {
    display: none !important;
}

Regards

Hello,

Sorry for the delay in answering.
We’ve checked it and would recommend you contact the support of WooCommerce plugin, because translation should work from WooCommerce for mentioned texts
https://wordpress.org/support/plugin/woocommerce/

Regards

Could you, please disable cache https://prnt.sc/1A94M7KIu27v and CDN temporarily?

Regards

Hello,

1/ The fix was uploaded, but there is cache of some sort, maybe from server side and CDN, so we can’t see our changes on your site. Please clear all cache and check then.
2/ About the search, you need to disable cache first, so we can take a closer look at the situation and settings. There is no such problem on our test site, so we should work on it on yours. If your site is live, you can create a staging site (full copy of the existing one), and provide us with access, so we can do tests there without affecting the live site.

Regards

Hello,

Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Could you please record a video of the problem?
What is URL of your site? Could you provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Please update the theme and Core plugin, then let us know.

Regards

Hello,

Please provide FTP access.

Regards

Yes, please try now and let us know.

Regards

Hello,

I’ve added a new page > Published > edited it using Elementor without problems, please check – https://prnt.sc/N4sy_LKT8NiR

Regards

Hello,

1/ It is independent of our theme. You can disable some columns via Screen options – https://prnt.sc/2W_NZ3eTsmrS
2/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Also, you can try to activate XSTORE Ajaxify in the settings of elements (page content) https://prnt.sc/EvzLILwXaCKt
Check descriptions of all plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.
Reduce initial server response time, for this contact your hosting provider.

Regards

Hello, @Rivka,

Yes, we have many different fonts which inherit their sizes from the parent or from content zoom which is set from theme options.
More information about css variables you may find here = https://www.google.com/url?sa=t&source=web&rct=j&url=https://developer.mozilla.org/en-US/docs/Web/CSS/Using_CSS_custom_properties&ved=2ahUKEwjP3ZbDg7H8AhUA6LsIHTBBCsUQFnoECAkQAQ&usg=AOvVaw38JE6kCoqpUzRxloL2znq9

Regards