Font class change not updating at website

This topic has 20 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: xyz
    xyz
    Participant
    January 5, 2023 at 08:31

    The font class we set for our website is poppins but website still showing roboto class from kirki-styles.css file at /wp-content/uploads/xstore/kirki-styles.css .
    Tried clearing cache, deactivate and re-activated XStore core plugin and followed “action=kirki-reset-cache” etc .
    But still not working.

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 5, 2023 at 08:36

    Hello, @xyz,

    Where it is not updating? Could you please share the screenshot and also please share the site WP Admin URL and Credentials with me, in the private content area of this topic, so that I will further check it for you on your site and help you out?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: xyz
    xyz
    Participant
    January 5, 2023 at 09:36

    Please check the private content area.
    Right now we have added custom css too(body{font-family: Poppins-Regular, sans-serif !important;}).
    But still Roboto font is showing from ../wp-content/uploads/xstore/kirki-styles.css
    Screenshots: https://prnt.sc/psrJHC4JqPgd
    https://prnt.sc/ZkGMGOgorhLF

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 5, 2023 at 10:02

    Hello, @xyz,

    There is some issue with your theme options, its not publishing, it seems to be the third-party plugin confliction issue, please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem. After that reset the Fonts from Theme Settings >> Typography and publish it.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: xyz
    xyz
    Participant
    January 5, 2023 at 13:27

    The font is updated in theme settings and it is listing poppins-regular, but not applied to whole content.
    We will try to deactivate plugins one by one for checking and update you , but certain css (font class) is updated from the following files,
    /wp-content/uploads/xstore/kirki-styles.css
    /wp-content/uploads/xstore/m8Hgx.css

    can you share how could we reset values from these 2 files?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 6, 2023 at 05:42

    Hello, @xyz,

    You can only reset these values by resetting from the Theme Settings, and as I described above, your site Theme Options are not publishing so those are not possible to reset, you have to first find the cause of the issue, Please try to deactivate the third party plugins first and once the Theme Options will publishing fine, then we can check it.

    Regards 8Themes Team.

    Avatar: xyz
    xyz
    Participant
    January 6, 2023 at 12:17

    We did all these, but it didn’t work.
    We have the back up , could you guys please check now?

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 6, 2023 at 12:50

    Hello, @xyz,

    I have again checked your site now and found that still, you are using many third-party plugins, and you did not deactivated them.

    And also I can see you are using a lot of Customization code in your Child Theme which might also be generating the issue on your site.

    So I suggest you to please reach out to your developer and ask to check the Child Theme Customisation for you and fix it for you as well.

    Regards 8Themes Team.

    Avatar: xyz
    xyz
    Participant
    January 6, 2023 at 13:44

    All the third party plugins are deactivated .
    Please check now, you can switch to parent theme, but as i already mentioned, we did tried to switch the theme to Xtsore, but that returned the error we mentioned in the private content area.
    Child theme not adding any custom js or css.
    We did deactivated those plugins but it didn’t worked.
    Thank you.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 6, 2023 at 17:00

    Hello, @xyz,

    Could you please share the Cpanel OR FTP Login details of your site in the private content area of this topic, so that our dev team will check it for you on your site, it seems to be the WP core issue and we will try to fix it on your site?

    CPanel Admin URL:
    CPanel Admin Username:
    CPanel Admin Password:

    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Regards 8Themes Team.

    Avatar: xyz
    xyz
    Participant
    January 7, 2023 at 10:00

    Please note the FTP access you asked for,

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2023 at 12:32

    Hello,

    Thanks for the reply. This topic will be passed to our devs, they will be able to check and give an answer after the weekend.
    Could you please one more time explaining the problem and the desired result here in the reply?

    Regards

    Avatar: xyz
    xyz
    Participant
    January 7, 2023 at 13:28

    The font class we set for our website is poppins but website still
    showing roboto class.

    Tried clearing cache, deactivate and re-activated XStore core plugin and followed “action=kirki-reset-cache” etc . But still not working.
    Also when we switch from parent to child theme following fatal error occurs,

    A screenshot of the error log are also attached.

    After migration the path are not updated in these two files, m8Hgx.css & kirki-styles.css. The publish button not working properly even after deactivating all other third party plugins and there are admin ajax related errors in console as well. Also, after debugging from your side, certain customized css are missing from website right now.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2023 at 15:12

    Hello,

    Please check now.
    1/ Fonts are displayed correctly
    2/ Errors should no longer be generated, if they are, let us know
    3/ The fix will be added in the next update.

    Regards

    Avatar: xyz
    xyz
    Participant
    January 9, 2023 at 07:30

    The theme css still not updating at the website.
    We are trying to restore the design changes.
    When click on the publish button it returning error,
    Failed to load resource: the server responded with a status of 500 (Internal Server Error) from /wp-admin/admin-ajax.php

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 10:10

    Please open access to the folder with wp-config.php and to the file itself.
    Or add code to enable debug mode by yourself – https://wordpress.org/support/article/debugging-in-wordpress/
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    Regards

    Avatar: xyz
    xyz
    Participant
    January 10, 2023 at 13:31

    Please check the errors from debug.log.
    The settings updated from theme customize option is still not updating at website, even though the settings are updated at customization fields values from wp-content/uploads/xstore/kirki-styles.css not updating.
    You can deactivate other plugins , to check this.
    Also the single product page display is broken after your updates at our website.
    We are restoring our customisations, please don’t change it .

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 15:57

    1/ Fixed, you can check now.
    2/ If there are problems with fonts again, send a screenshot of where exactly the font doesn’t work
    3/ problem with single product is caused by 3rd party plugin – https://prnt.sc/aUsls9f2sB1R

    Regards

    Avatar: xyz
    xyz
    Participant
    January 11, 2023 at 09:38

    Thank you very much.
    Can we update theme and dependency plugins to the latest version?
    Is there any files or settings that we shouldn’t change?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2023 at 12:07

    Yes, you can update, but after that reupload class-kirki-fonts-downloader.php file into et-core-plugin/packages/kirki/modules/webfonts folder via FTP.
    Download the file by this link – https://we.tl/t-V8KatlA5lY

    Regards

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