Unable to save footer background colour changes

This topic has 13 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: antonia
    antonia
    Participant
    January 27, 2023 at 11:05

    I am using static blocks for the Footer with 2 rows – the newsletter row light grey background and the main footer purple background.

    However, I am unable to clear the footer background set in Theme Options > Footer > Footer Styling so it is overriding my static block settings making the whole background purple.

    Every time I remove the Footer Background Colour and Publish it appears to remove it. When I then refresh the background is still there.

    How can I ensure it is using the background colours from the Footer static block only?

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 27, 2023 at 11:20

    Hello, Antonia

    We suggest that you set the Transparent color in Theme Options > Footer > Styling. For your reference, please see the screenshot provided – https://prnt.sc/IPx5EmVi9Stz
    We wish you the best of luck.

    Kind Regards,
    8theme team

    Avatar: antonia
    antonia
    Participant
    January 27, 2023 at 11:40

    I tried that and it makes the background transparent as you would expect.

    I want to CLEAR the background colours and show those from the Static Block.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 27, 2023 at 11:46

    Hello, Antonia

    Colors from static block should work now. Please provide temporary wp-admin access, so we can check your settings for the Footer static block.

    Kind Regards,
    8theme team

    Avatar: antonia
    antonia
    Participant
    January 27, 2023 at 11:53

    Thanks,

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 27, 2023 at 13:33

    Hello, Antonia

    I’ve disabled Static blocks cache via Theme Options > Speed Optimization.
    Please check now.

    Kind Regards,
    8theme team

    Avatar: miki
    miki
    Participant
    June 29, 2023 at 15:50

    I have the same problem. Inspecting this footer div – color updates but not showing on the live versionSettings

    Inspector

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2023 at 15:54

    Hello, Miki,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: miki
    miki
    Participant
    June 29, 2023 at 15:58

    It looks live somethin ovverides this color.
    Same rpoblem on localhost and on the live version of website

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2023 at 16:04

    Hello, Miki,

    Thank you for your response.

    Please go to Static blocks > edit Footer static block using Elementor > change settings for section – https://prnt.sc/_f1d-Zz-ztZZ

    Kind Regards,
    8theme team

    Avatar: miki
    miki
    Participant
    June 29, 2023 at 16:07

    Where I can find this menu?

    Avatar: miki
    miki
    Participant
    June 29, 2023 at 16:12

    OK i Got it 🙂
    So where We should mke changes in Elementor menu or XSTORE menu?
    Why it doubles itself?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2023 at 07:00

    Hello, Miki,

    Thank you for your response.

    In your case, it is the Elementor menu. Please watch this video – https://youtu.be/dedHEO443nE

    “Why it doubles itself?” – it is because not all our customers use static blocks for the Footer.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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