Hello, Manish Singh,

We suppose this situation is independent of our theme.
Please check how it works when default WooCommerce theme – Storefront is activated. If you have the same situation even with the default theme, you can contact the support of WooCommerce to get assistance.

Kind Regards,
8theme team

Hello, Saira,

We regret to inform you that additional customization of files is outside the scope of our basic support. We suggest that you contact Woocommerce to get advice – https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Awatif,

Thank you for using our theme and for contacting us.
We have used Lottie icons on the demo, however, these icons cannot be imported, so we have replaced them with simple images for the import.
Please see screenshots of settings – https://prnt.sc/UzU5tA2amZfZ https://prnt.sc/yll7_V1VuNho
Images you get after demo content import can neither be used on a live site nor redistributed, so you need to upload your own Lottie icons.

Kind Regards,
8theme team

Hello, LambdaSP,

It was not a bug but a predefined behavior, we’ve changed it up to your request (themes/xstore-child/js/scripts.js and themes/xstore-child/functions.php).
Please clear cache and check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

1, 3/ We can’t connect FTP:

Error:        	Connection closed by server
Error:        	Could not connect to server

Please try to connect to FTP using FileZilla by yourself.
We need FTP Host, FTP username, FTP pass, and FTP port.

2/ We would recommend you to delete the offset – https://prnt.sc/MuI6o4pwY_Eb

Kind Regards,
8theme team

Hello, Fenyxweb,

Thank you for using our theme.
Please provide URL of page via the Private Content area. Also, we need temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Dionizio Find,

1/ Please read our docs first – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , then provide temporary wp-admin access, so we can check your settings and help.

2/ Redirect can be activated via WooCommerce > Settings > Products > Redirect to the cart page after successful addition.

3/ Single Product Builder > Add to cart > Size Proportion.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, EduardMihai,

Were custom changes done in theme files?
Please provide FTP access, not to cpanel. To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Oumayma,

Thank you cont using our theme and for contacting us.

We can’t see your screenshots, unfortunately. Please upload images on the filesharing service and provide us with URL – https://wetransfer.com/

We suggest that you go to the Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources and set them to Off.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Yasonok,

You can activate XStore now.

Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

Kind Regards,
8theme team

Hello, Krzysztof,

Ok. We will wait for your reply.

Kind Regards,
8theme team

Hello, LambdaSP,

Sorry for the delay in answering, lets’s try to solve the questions one by one.

1/ https://ibb.co/N77xRJt – it is caused by custom CSS code that changes the position of buttons, it seems there is no perfect solution for it, so it would be better to delete the code – https://prnt.sc/ljU2vWnsnYvC or change 85% to something else – https://prnt.sc/T_S-uViAfDrY

2/ To fix the color of checkout button in off-Canvas after adding product to cart, please use the next custom CSS code:

.et_element .mini-cart-buttons .checkout {
    color: var(--et_btn-dark-color) !important;
    background-color: var(--et_btn-dark-bg-color) !important;
    border-color: var(--et_btn-dark-br-color) !important;
}

Kind Regards,
8theme team

Hello, Oton,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, LambdaSP,

1/ Do you mean as a bug that when you select variation there is a loader on the Wishlist icon? Do you see it on Shop or Home page? What browser do you use?

2/ We’ve synchronized translation and it fixed the problem – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Kind Regards,
8theme team

Hello, Inesita,

For buttons on the My account page, you can try the next code:

@media only screen and (min-width: 1200px) {
.swiper-container .product-slide,
.product-slide .product, .product-slide .content-product {
height: 100%;
}
.product-slide .content-product {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
}
.product-slide .product-image-wrapper {
    width: 100%;
}
.product-slide .product-details {
    align-self: flex-end;
    padding-bottom: 0;
}
}

Kind Regards,
8theme team