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Viewing 30 posts - 20,551 through 20,580 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:40

    Hello, LambdaSP,

    Home page uses elements of Elementor editor, but products on Shop page are displayed by default, so there is some difference in code and functionality.
    Please use the next custom CSS code for mobile:

    .elementor-widget-container .product-view-mask3 .content-product .footer-product {
        top: 90% !important;
    }

    change 90% to the desired value.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:25

    Hello, Ramvidal,

    In order to assist you with your inquiry, we request that you provide us with URl and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:12

    Hello,

    1/ We have identified that the issue is caused by the custom CSS code provided in the link below: https://prnt.sc/pnyNd-w73Dea
    Do you recall where and why this code was added?

    2/ WooCommerce > Settings > Payments > Button Shape > Pill.

    .wc-proceed-to-checkout .ppc-button-wrapper {
        margin-bottom: 10px;
    }

    5/ Yes, fixed.

    6/This is number 3: “3. Why sometimes the icons looks like this
    https://ibb.co/v4fthVb” and this “3. I do it and now when i add product to the wishlist i dont see it in the wishlist page until i clear cache, and have so much bug I provided video to explain the problems, nothing Work as well
    https://we.tl/t-KW6Mfb6s6S ” – one about icons in footer another about Wishlist. I apologize for being confused. Would it be difficult for you to create a separate topic for the question about wishlist with all the available information and only about that?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 09:54

    Hello, Mktnegocios,

    Yes, you can do this with a right-click. Additionally, we recommend that you watch some of the many video tutorials available online about Elementor.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 09:51

    Hello, LambdaSP,

    We regret to inform you that it is not possible to display the PayPal button in the Cart Off-Canvas on mobile devices.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 09:37

    Hello, Inesita,

    Thank you for the reply.

    1/ We have encountered this issue with one of our customers, and it is not related to our theme. You will experience the same issue even with the default WooCommerce theme, Storefront, activated. We recommend that you contact the support team of the WooCommerce plugin to resolve this issue – https://wordpress.org/support/plugin/woocommerce/ . We would be grateful if you could share their solution here as well.

    2/ This code https://prnt.sc/S3SNc21t8FPU should give the next result – https://prnt.sc/-i6RuTd5k4hw

    3/ Add this code also to the previous one

    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .swiper-wrapper {
        height: auto;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 08:56

    Hello, Shehzad Ghazi,

    Thank you for the reply.
    We understand that this situation is caused by custom changes that were made, as we can see, a lot of files have been re-written via the child theme. Unfortunately, we are not responsible for custom changes made by customers. We would recommend that you contact the person who made the changes and ask for assistance.

    In Theme Options > Header Builder > Account > Content Type > Off-Canvas is activated – https://prnt.sc/JwRIvdthwqxP , so it should work in the same way as it does on the demo when you activate the parent theme, without any custom code in the child theme.
    Parent theme does not inherit child theme options. So, once you switch from child to parent you get other settings. If you want to import child setting to parent you need to go to Theme Options > Import/Export > export child theme settings, then switch to parent theme and import settings.

    We hope this helps and your developer will be able to revert his changes to help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 07:58

    Hello, Inesita,

    1/ The PayPal button can’t be displayed there on mobile, unfortunately.
    2/ We recommend that you try clearing the cache of your browser on mobile. Additionally, we suggest that you check the issue from another browser and device, and let us know the results.
    We do not observe any issues with the color on your site.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 20:40

    Hello, Yash1n,

    Fixed. Please check now

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:15

    Hello, EduardMihai,

    We kindly request that you disable any CDN and server cache, as well as any other type of additional cache you may have in place, as we are unable to view our changes in the files.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:10

    Hello, Padel,

    You can edit it here https://prnt.sc/anrpf3Sl0U46 . For more information, please refer to the following link: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar// .
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:07

    Hello, Mktnegocios,

    If this is not what you are looking for – https://prnt.sc/vnPMGmo7HfyD , please contact the WooCommerce support team, for additional advice, because it is unrelated to the theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:03

    Hello, Gewoonbovenaan,

    We are unable to log in. Please review the credentials and provide the correct information.
    FTP access works, so please do not change them till we will check the problem.
    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:00

    Hello, Yash1n,

    We are pleased to inform you that we have released a patch to address the translation problem. To apply the patch, please follow the instructions provided in the Private Content area. Additionally, the fix will be included in the next theme update.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 16:25

    Hello, Shehzad Ghazi,

    We apologize for the delay in responding. We are having difficulty understanding your request, so if you could provide us with some screenshots, it would help us to better understand.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 16:16

    Hello, AnimalShop,

    All of our demos are built using the free version of the Elementor plugin and XStore Elementor elements. Therefore, Elementor Pro is not required. However, if you would like to use it, our theme supports Elementor Pro. Please note that we do not provide support for this plugin, so you will need to contact the authors of Elementor Pro with any questions.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 16:12

    Hello, EduardMihai,

    Thank you for the reply.
    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 16:06

    Hello, Gewoonbovenaan,

    Thank you for the reply.

    1/ https://prnt.sc/hwBd9qaV3sBi , so please set here https://prnt.sc/I9nPZoiJDKN5 the desired value in px – https://prnt.sc/dNEbEQ7gO3tF

    2/ Please change the “Shop Page Banner Position” in the Theme options > WooCommerce (Shop) > Shop > Shop page layout.
    Also, check this topic – https://www.8theme.com/topic/unique-header-images-for-category-poverviedw-pages/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:56

    Hello, Mktnegocios,

    We are pleased to inform you that there is a bulk edit feature available for products – https://prnt.sc/sRMZrGzCoHKf
    We thank you for your interest and look forward to your continued support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:54

    Hello, Vezev

    Thank you for using our theme and for contacting us.
    Check any other page, for example – https://loquecuenta.com/contact-us-digital-marketing/
    Home page uses a custom header, so please read our documentation – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:50

    Hello, Shawn Lisk,

    max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 90 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:37

    Hello, Awatif,

    We’ve uploaded Lottie icons on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:31

    Hello, Awatif,

    Elementor is a recommended plugin, so you can contact their support team for advice on how to achieve the desired result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:20

    Hello, Awatif,

    Provide temporary wp-admin access and we will upload Lottie icons on your site.
    Info about images is in our docs https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ This is a common practice for many themes, not just ours.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:17

    Hello, Minimal,

    The border was added using custom CSS code for that particular demo. To remove it, please go to Theme Options > Theme Custom CSS > Global > find and delete the code of border – https://prnt.sc/UgAtEF5nzl6r
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:15

    Hello, Awatif,

    Thank you for your inquiry. Do you prefer Elementor or WPBakery page builder? We recommend that you contact the author of the plugin for advice as the feature you are looking for is not available in our theme by default.
    We apologize for any inconvenience this may cause.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:12

    Hello, Mktnegocios,

    Thank you for using our theme.
    Please watch this video about section duplication – https://gyazo.com/00f3c363c564207ead2754216a237d36
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:08

    Hello, Dionizio Find,

    We’ve synchronized the translation to fix the problem https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 15:04

    Hello, Ramvidal,

    Thank you for using our theme and for contacting us.

    1/ Theme options > WooCommerce > Shop > Products style > Product Content Elements and Product Content Effect.

    2/ “Product Added Notification Type” can be changed via Theme options > WooCommerce > Shop > Shop page Layout.

    3/ WooCommerce > Settings > Products > Redirect to the cart page after successful addition

    4/ These screenshots will help you https://prnt.sc/0NQQZnNxtc4q https://prnt.sc/RwK_dyW5Td0X

    5/ https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    Theme options > Header builder > Cart settings.

    6/ All available you can find in Theme options > Header builder > Cart settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 14:53

    Hello, Wasif,

    It appears that the issue is caused by custom CSS code. If we delete the code from Theme Options > Theme Custom CSS > Global, the problem is resolved. Please review the code that you have added to this section.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 20,580 results - 20,551 through 20,580 (of 68,231 total)
Viewing 30 posts - 20,551 through 20,580 (of 68,231 total)
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