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Elementor INVALID PRODUCT problem when saving static blocks

This topic has 5 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Oton

Participant

February 27, 2023 at 16:28

Hi!

When I try to save or update the static blocks, I get an error INVALID PRODUCT.

And this is the error in log:

PHP: 2023-02-21 05:12:31 [error X 1][/home/otonsi27/otonprint.eu/wp-content/plugins/elementor/includes/autoloader.php::294] require(): Failed opening required ‘/home/otonsi27/otonprint.eu/wp-content/plugins/elementor//includes/controls/url.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) [array (
‘trace’ => ‘
#0: Elementor\Core\Logger\Manager -> shutdown()

I have tried to deactive the elementor and turn it back on, yet nothing changes.

#348223 Copied Theme version: 9.0.4

4 Answers

Rose Tyler

Support staff

February 27, 2023 at 17:18

Hello, Oton,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#348231 Copied

Oton

Participant

February 27, 2023 at 17:47

Hi, here are the admin details…

Please contact administrator
for this information.

#348237 Copied

Oton

Participant

February 27, 2023 at 22:51

Hi, here is an update. No matter what I want to edit with elementor – page, widget, static block etc… I always get invalid product when trying to save the changes.

#348247 Copied

Rose Tyler

Support staff

February 28, 2023 at 12:08

Hello, Oton,

We attempted to edit one of the static blocks and your Home page using Elementor and did it without any issues.
Could you please let us know which browser you are using? We would also appreciate it if you could try another browser and record a video of the problem for us.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#348306 Copied
Tagged: best selling, elementor, problem, saving, static blocks, themes, woocommerce
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