Dear, Manchovski,

Thank you for the reply.
We need wp-admin access also.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, @15n7,

Is there anything else we can help you with?

Kind Regards,
8theme team

Hello Mktnegocios,

We kindly request you to perform the following actions:

1. Please set another category as the default category (as shown in the screenshot: https://prnt.sc/lTml6jye9Lxd ) and delete the “uncategorized” one (as shown in the screenshot: http://prntscr.com/odhau4 ). Additionally, you can set “Hide empty categories” in the settings of the “Product categories” widget (as shown in the screenshot: https://prnt.sc/TdUa7B1xOTf4 ). You can find this widget under Appearance > Widgets > Shop sidebar.

2. We recommend you to check the available settings in Theme options > WooCommerce > Shop elements > Categories and Theme options > WooCommerce > Shop > Shop page Filters.
Please do not hesitate to contact us if you require further assistance.

Kind Regards,
The 8theme team

Dear Pit,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Dear Kapil Dev,

In this instance, we will wait until your website is live. Please contact us at that time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Franksong,

Thank you for reaching out to us.

Unfortunately, there are no settings available to adjust the space, however, custom CSS code can be used to make the desired changes.

If you could provide us with the URL of the page from your screenshot via the Private Content area, we would be more than happy to assist you further.

Kind Regards,
8theme team

Dear Luzactual,

We have updated our email address. Please take a moment to review it.

Kind Regards,
8theme team

Hello, Inesita,

If your website is live and you do not have a test installation (staging site – full copy of live site), you can activate the maintenance mode while performing this test.

Only widgets may change positions after switching themes. To avoid this, please open the Appearance > Widgets tab before switching themes, so that you can move the widgets to the correct area after switching back.

Kind Regards,
8theme team

Dear Wade Yang,

Thank you for the reply.

We noticed that you did not provide URLs of the pages from which the screenshots were taken. However, you can try to add the following code in Theme Options > Theme Custom CSS to change the font size of product titles:

.content-product .product-title {
    font-size: 12px;
}

– change 12px to the desired value.

We hope this information is helpful.

Kind Regards,
8theme team

Dear Ramvidal,

When you are in Dashboard > Products > click on a product > you can see any individual settings for the product > for example, custom tab content – https://prnt.sc/prlvxfQUBGgg , Additional custom block https://prnt.sc/-NuubMggXYl7 , price, short product description and so on https://prnt.sc/3f0p1fnJdmCK

We hope this information is helpful.

Kind Regards,
8theme team

Dear Kestutis,

Thank you for the reply.

We kindly invite you to read our documentation at https://www.8theme.com/documentation/xstore/xstore-features/progress-bar//.

We thank you for your attention and remain at your disposal.

Kind Regards,
8theme team

Dear, Luis,

We have addressed the issue indicated in the link https://prnt.sc/a6WE-CHFz-_Y by removing empty static blocks widgets from the Prefooter area in the Appearance> Widgets section.

Please do not hesitate to contact us if you require any further assistance.

Kind Regards,
8theme team

Hello, LambdaSP,

1/ In order to disable lazy loading, please edit the page using Elementor, click on an element to open its settings, and disable lazy loading (for example, see the screenshot provided: https://prnt.sc/DgbhMi3-R63D).

2/ Could you record a video of “the cockies popup show every time i join to the website” ?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Dear Ramvidal,

Thank you for providing the correct temporary wp-admin access.

We noticed that you were not able to edit products using Elementor, as the Description area was disabled here – https://prnt.sc/9vNVoFKrHoky Please check how it works now.

To add new sections which are out of the description area, please go to Static blocks in the Dashboard, create blocks with the desired content, then go to Single Product builder > add Custom HTML element into the content area and select your custom static block there.

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Kind Regards,
8theme team

Dear Luzactual,

Thank you for reaching out to us.

Please provide a new email address through the Private Content area here.

We look forward to hearing from you.

Kind Regards,
8theme team